dissatisfaction

Posted Mon May 7, 2012 12:09 pm, by Sharon S. written to Motel 6

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For over thirty years, I've stayed at various Motel 6 facilities when I traveled because I'd rather spend my travel money on fun things other than lodging. I've always found Motel 6 to be fine - you get what you pay for, and all I wanted was a clean, bare basic room.

When I made plans to be in Fort Worth, Texas for last week, I made online reservations at the Motel 6. I arrived around noon on Thursday, May 3. I called when I got in town because I wasn't sure how to find it, however, the girl who answered the phone was unable to give me directions. Seems like the person at the front desk should be able to do that.

I found the motel and was assigned to room 155. The smoke alarm was chirpping, there were no towels and no soap. I went to the office and asked if they would just give me another room, rather than wait for the battery in the smoke alarm to be changed. They moved me to room 160. It had towels (that looked like rags you'd wash a car with) and no soap. I went to the office and asked for soap. She said they didn't have any - they had ordered it twice but it hadn't come. I asked for the manager. She said he would be there at 3 o'clock. I told her to tell him that he had to provide soap for guests, even if it meant
getting it from Walmart. I went to run some errands.

I returned at 3 o'clock and went to the room. No soap. I went to the office and said I'd like a refund because I had to go someplace that had soap. Chris, who identified himself as the manager, said he would refund the second day but not the first. I argued with him since I had not been in the room and they were not providing the basics. While we were "discussing" the matter, someone from an office around the corner where I couldn't see handed me two bars of Motel 6 soap. Chris told that person not to bother, that I wasn't staying. I said I was staying, took the soap and went to the room. First, why didn't they just provide the soap in the first place rather than go through all this? Chris was so threatening that I was afraid, and I called Motel 6 guest relations main office. They could only take my report, and I understood they couldn't do anything else. I barracaded myself in the room, pulled a chair and a table in front of the door.

The following day, I was gone from early a.m. to later in the afternoon. When I returned to the room, nothing had been done in so far as cleaning - trash wasn't emptied, used towels were not removed and replaced with "clean" ones, bed wasn't made. I didn't say anything but went to another room where the cleaning cart was parked and took towels from that room.

The room was basically dirty all over.

I'll never stay in another Motel 6 - it's worth it to me to pay more and not have this hassle.

I don't really care - I can't think of anything that would change my opinion of Motel 6. Would be nice if they would give me some sort of refund, but I don't expect it. They've burned their bridges with me.

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You should buy a lottery ticket by haranj Posted Wed May 9, 2012 @ 1:33 PM If it took 30 years for you to run across an unsatisfactory Motel 6, you are the LUCKIEST person in the US. Reply "I told her to tell him that he had to provide soap for guests, even if it meant getting it from Walmart. I went to run some errands." by PepperElf Posted Tue May 8, 2012 @ 7:58 AM I feel bad for that worker. as for chris being "threatening"... How? By telling you "no"? By thinking you were leaving? If you were afraid for your life as you're trying to imply... why would you stay in a place where he could use his key to get into your room? I'm not buying the "afraid" thing. Reply Re: dissatisfaction by Nate. Posted Mon May 7, 2012 @ 8:33 PM If you've been staying there for 30 years, and have now had one bad experience, I would say write if off as a bad location and move on. Many are corporate owned, but many are also franchised. If the location is independently owned and operated, they will get a hefty monetary penalty because you called corporate, but there is not much more they can do. Reply I must have missed by MA Bellamy Posted Mon May 7, 2012 @ 2:52 PM the requirement that says a hotel MUST provide soap for guests, "even if it meant getting it from Walmart." Personally, I prefer to bring my own rather than the scentless, cheap, milled junk that most hotels use. They are required to provide a clean, safe room. While it doesn't sound like the room was especially clean, I can't help but wonder was the room that way when you arrived or were the trash and towels your own? As to the whole barricading yourself in the room, SERIOUSLY? If you were that gravely concerned for your safety, the first call you should have made was to 911, NOT Motel 6 customer service. And then you should have left to find a safer hotel. Reply