THEFT

Posted Mon May 7, 2012 12:00 pm, by Tamie M. written to Carnival Corporation

Write a Letter to this Company

THEFT!!

On 4/22/2012 I took my very first Cruise ever with a friend. We made sure we got the perfect balcony room next to the spa where it would be quiet and no rif raff and we could relax with the adults only serenity lounge just steps away. I will always look for the peacefull end of the boat that is for sure. I can say that the time I spent on the boat was minimal because we had 7 days and 6 stops. So we were off the boat more than on. And after each day at the Islands we would return to early supper and catch what might be left of an early show. We were in bed each night by 9pm and up early and in the gym by 6am and off to the Islands on time. :) So we spent little time on board to even observe who we were cruising with.

I had the greatest experiences in a life time on every Island. [I am not a drinker or partier or over eater]I was thrilled with the complete package [excursions]. Each Island we were lead by tour guides or excursions of well informed ppl and they made us feel safe and kept us informed. When we would stop at road side shops I did not feel the need to tote along my back pack or belongings. We would quickly say hellos and do a little sight seeing and then be on our way to our destination.

Even at St Marteens I walked to the grill leaving my back pack on the chair. Now in hind sight I see I was nieve. However... It wasnt an issue up until the very last night of my Carnival Victory 7 day Southern Caribbean Cruise. That anything was wrong.

Our last night on the cruise we decided to stay up a little later and see the final show and comedy show with our dinner table mates. Then we decided to go to the disco for an 1hr.

Once we were seated I took off my 5x3 over shoulder purple theft proof purse that held my pink/purple camera with 4GB of memory, my samsung black phone with 4GB memory and $60.00 along with my looser metal I was awarded earlier in the night for playing on their game show. I took this off and laid it next to me so it was in my view. Some where in the matter of minutes it simply disappeared.

I was stunned for a few moments and began frantically looking. The pictures were all i had as suveniours. And my phone and camera had them all. My phone also contained information I will never get back.

I went to security immediately and they seemed to himhaw around and had me explain it 4 or 5 times. All the time I was asking them to please turn on the lights or to look with me. Instead they stood at the door way and shined a flashlight in the general area as to where I said it was last seen. They then told me I should go to customer service and file a complaint immediately since my sign and sail card was also in there. I was SHOCKED!

I did go to customer service and it seemed like I was in a dream reapeating my self over and over as to what was in it and what it looked like and all the while they didnt seem to really care and were chattering back and forth to each other and laughing about something that had nothing to do with my complaint. I told them I was offended and they just kept appologizing. But still being rude.

The next morning under the door I got two things.. One was the sign and sail bill that was now 30.00 due and a letter telling me they were sorry they did not find my lost item or money. Again I felt sickened.

I was with a friend and my friend said for me to go and take care of the sign and sail. I did and some where in that rush I lost sight of my friend. I had no way to contact her and they said they would not page her to meet me anywhere. I explained my phone issue and stolen property and again all I got were meaningless appologies. And it was very costly to my friend and myself.

So after all of this and after returning home I look at this letter and this complaint I filed and see that the information was nver taken correctly and they could have never found what was stolen because they wrote everything wrong.

I came home and did check my phone bill and I did track down the lady that did steal my items from the disco. She even called me after I had my number turned back on to a new phone. WOW!

Pretty much she gave me the same speel as Carnival.. Oh so sorry. NOTHING.

So now I will pass that info on to Carnival but nothing can get back all the memories I lost on my very first Cruise and in the Southern Caribbean.

Im not so sure how I feel about the Ship. But I do know the agenda was great.

Some thing should have intervened to stop the after math that became of this mess.

I had never Cruised before. Im concerned how this effected me now. The cruise was terrific and the Islands. But the staff handled the incident very wrong and ruined my life time memorys.

Im still traumatized from the theft. Then being contacted by the thief after I got my number back and not hearing anything from Carnival.

What would be ideal is to be able to take the Cruise again and again take the 8 GB of pictures to share with my grandchildren as planned.


Hurt!

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People posting are off base as usual by Mnemosyne Posted Tue May 15, 2012 @ 11:41 AM She isn't saying that Carnival is responsible for the theft, they are responsible for taking appropriate action and making the customer as happy as possible. 1. They should have gotten on the ground and helped her search. This would have shown some concern and empathy. 2. They should have taken all information down correctly and verified spellings, times, location etc.so the report was accurate and they'd have some credibility...to not do that shows total disregard. 3. They should have offered to at least call her friend since the phone was stolen on their ship. Reply They should have gotten on the ground and helped her search by PepperElf Wed May 16, 2012 @ 4:01 AM I'm with Pep by MA Bellamy Tue May 22, 2012 @ 9:59 AM I also agree by Kentucky Gal Sat May 26, 2012 @ 1:37 PM Re: THEFT by hussyinterrupted Posted Mon May 14, 2012 @ 1:21 PM I had a friend have $60 stolen out of her wallet that was in her purse sitting less than 2 feet away from her for only a few minutes at a comedy club the other night. They took the cash, nothing else, put the wallet back in the purse and put her purse back next to her. She didn't even notice until we left and headed out for drinks later. Some people really are that good. I doubt the lady who stole from you was that good though since she called you... Be more careful with your things. It's a lesson learned Reply You need to watch your own belongings by bhskittykatt Posted Fri May 11, 2012 @ 12:47 PM It's not the cruise line's job to watch them for you. Whenever you travel, you need to take due caution with your property. Did you file a police report and press charges against the thief? Reply Stupidest thing I have e ver heard. by sarahsmile Posted Wed May 9, 2012 @ 12:22 PM The only way a purse/bag can be "thief proof" is if it's made out of steal and bolted closed, and that only stops someone from getting into the purse, not from stealing it. LOL! You spent money on a "thief proof purse" that was stolen. LOL! Reply "Anti-Theft" purse by ST Posted Sat May 12, 2012 @ 3:03 PM When I googled "Anti-theft Purse",the website took me to a product that is intended to prevent identity theft. The other ones I found had reinforced straps & materials to prevent someone from cutting the purse open to grab-n-go. An anti-theft purse cannot serve it's purpose if it's left sitting on a table or hooked over the back of a chair. http://pacsafe.com/citysafe-75-gii-anti-theft-purse http://www.magellans.com/store/Small_Bags___Wallets___Security_Purses_ _Packs___Totes?page_number=all Reply "Thief Proof Pruse" by sarahsmile Posted Wed May 9, 2012 @ 12:13 PM How does a "thief proof purse" work? Reply not very well.......ba da ding...thank you Im here all night by McJohn Wed May 9, 2012 @ 1:44 PM Purse will detonate in 5.4.3...... by sarahsmile Wed May 9, 2012 @ 2:58 PM purse by sarahsmile Wed May 9, 2012 @ 2:37 PM i dunno, but i'm pretty sure "leaving my back pack on the chair" prevents it from working by PepperElf Wed May 9, 2012 @ 9:16 PM Re: THEFT by Jared C. Posted Wed May 9, 2012 @ 11:15 AM Carnival owes you nothing. You - and only you - are responsible for safeguarding your property. Reply I guess there's riffraff everywhere these days. Who knew? by Steve OH (IO) Posted Tue May 8, 2012 @ 7:03 PM Your grandkids are secretly glad they don't have to sit through 8gb of vacation photos, though. Maybe it was an inside job. Reply How long does it take by McJohn Wed May 9, 2012 @ 8:56 AM Ah, but you can always ignore Facebooked photos. That's the beauty by Steve OH (IO) Wed May 9, 2012 @ 9:34 AM Re: THEFT by Harleycat Posted Tue May 8, 2012 @ 5:47 PM I'm sorry but you are responsible for your belongings when you travel. You are on a ship with several thousand strangers! The cruise lines do not do background checks on passengers so you have to assume there will be some bad apples. I don't believe Carnival owes you another cruise to recoup your memories. Reply What is by MA Bellamy Posted Tue May 8, 2012 @ 3:04 PM a "theft proof" purse? Reply Apparently False Advertising...cause it was stolen by McJohn Tue May 8, 2012 @ 3:20 PM I know, right? by MA Bellamy Wed May 9, 2012 @ 10:51 AM a theft-proof purse is one that is handcuffed to you so you can't leave it behind by PepperElf Tue May 8, 2012 @ 3:38 PM why do they owe you anything when you openly state that you left it behind unattended? by PepperElf Posted Tue May 8, 2012 @ 2:07 PM why is it someone else's responsibility to look out for your things? this is why establishments have signs stating that they are not responsible for valuables that you leave unattended. only YOU can prevent this Reply Re: THEFT by RedheadwGlasses Posted Tue May 8, 2012 @ 1:23 PM This is ALL on you. Reply Re: THEFT by batmoody Posted Tue May 8, 2012 @ 11:08 AM You left it laying there, obviously NOT in your view or you weren't watching it. Sounds like you have a tendancy to do that, it was only a matter of time before it caught up with you. The cruise line owes you nothing for your negligence. Reply Re: THEFT by Back_n_TX Posted Tue May 8, 2012 @ 10:59 AM I'm not really sure what the cruise line could have done differently to protect you from your own negligence, and I'm pretty sure they don't owe you a free cruise becauase you decided to leave your camera lying around. If you know who stole the phone, call the police, not the cruise line. Reply Re: THEFT by CrazyRedHead Posted Tue May 8, 2012 @ 10:39 AM Sounds like someone was watching you. They saw that you have a tendency to sit your bag down and not pay attention to it and was waiting for you to do it again, and when you did, they snatched it. I guess your theft proof purse wasn't so theft proof. Reply Re: THEFT by McJohn Posted Tue May 8, 2012 @ 9:23 AM So you just left the purse while you watched a show, it was taken and you expect security to search 10,000+ people? I realize that it stinks losing pictures, but if the crook had any common sense they left that room immediately after taking your items. Turning on the lights and ruining the show for everyone to look for what? $200.00 in items is not going to happen. Reply It amazes me by batmoody Tue May 8, 2012 @ 11:13 AM And further... by tali Tue May 8, 2012 @ 8:13 PM REALLY? by fishbjc Wed May 9, 2012 @ 9:08 AM