unfriendly, unwilling *(and more then likely uncapable) store manager
Posted Tue May 8, 2012 10:39 am, by Ruth B. written to Walgreen's
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Went to Dunwoody, GA. store yesterday to purchase, among other things, 2 items that were advertised in the weekly ad with Register Rewards.
First of all when I asked the Muhamed, the store manager (who had such a strong accent that I could hardly understand him)where to find one of the items, he told me that they did not have the item.
When I asked one of the other store attendents she pointed me right to the item.
When I paid for the item, the Register Reward did not print and when the attendent brought this to the attention of Muhamed, he said that he could not override it, nor apply it to other item or print out a RR; the only thing he could do was to have me fill out a form to be sent in to Walgreens for a refund or I could come back when it was corrected in the system.
I know from past experience that this can be easily overridden by an experienced and willing manager.
The lady at the register was very nice and apologetic, but Muhamed lacked any courtesy and did not make any effort.
I ended up asking for my money back and walked out of the store without the items and, needless to say, without any apology from Muhamed.
If this is the type of manager Walgreens chooses to have in their stores, I will not be a customer in the future.
Hire capable store managers that are willing to do the job!
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