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Non response from Mt. Airy (Philadelphia) ACME customer service regarding abandoned shopping carts.

Posted Thu May 10, 2012 3:17 pm, by Peggy T. written to Acme Markets, Inc.

Write a Letter to this Company


I stopped in my local ACME at Germantown and Sedgwick several weeks ago and spoke with an employee at Customer Service. I provided detailed locations of several ACME shopping carts left in the surrounding neighborhood and asked that they be retrived. The carts are still at these locations: 2 behind the CVS at Lincoln Drive near Mt. Pleasant Street, 2 behind the apartment building next to the dumpster on Idell Street and one on the 200 block of Idell Street where I live. Un reclaimed shopping carts drive up the cost of everyone's food bill. I am hoping for a better response to my message this time around.

Collect your shopping carts ASAP. Be a good neighbor. Don't let this drag on as I am determined to resolve the problem.


Reply



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by hussyinterrupted Posted Wed May 16, 2012 @ 12:51 PM

You're going to get a lot of "Read the label" responses. There is a
warning about the liquid causing damage on the label.

But I actually agree with you. I've seen a ton of complaints about
this very issue and I think that if the company is aware that their
product is causing damage to a significant amount of customers, it's a
smart move to change the formula to make it a little less corrosive.
Warning label or not.

Reply


I think you're on the wrong letter... ;-) by PepperElf Wed May 16, 2012 @ 1:49 PM

by SuzieCat Posted Wed May 16, 2012 @ 9:48 AM



There is a VERY exclusive condo community in a downtown neighborhood
here. I am talking 350K for a condo.

One of the local news stations has done at least two reports on
abandoned shopping cart in the neighborhood.

This affluent people are LAZY. They dont want to take their car two
blocks to the grocery, so they take the carts home then just leave
them sit in condo parking spaces and near dumpsters

The two closest stores round up the carts a couple times a week but
the issue is never ending

Some people think the world revolves around them

Reply

by PepperElf Posted Wed May 16, 2012 @ 1:50 PM

and i thought it was just bad to leave a cart abandoned one spot over
from the return-stand-area-thing.

but to act like they're well-to-do and superior ... and then behave
like they're low-class. i guess it proves money doesn't buy class.

Reply

by PepperElf Posted Tue May 15, 2012 @ 2:10 PM

Something the customers tho stole these carts should also follow.


They're the real issue. If they didn't steal the carts in the first
place then you wouldn't have this problem.

Reply


by bhskittykatt Posted Mon May 14, 2012 @ 11:39 PM

I feel your pain. Guests at my motel like to bring over shopping carts
from the store across the street (and sometimes from the store a mile
up the road!). When I call, they cheerfully say they'll pick them up
within a few days. I'll gather all the carts from around our property
into one location to make it easy, but they never pick them up. Ever.
Eventually, the collection gets large enough that I'll load them into
Hubby's truck and drive them back. We then get weird looks when we're
in their parking lot unloading shopping carts from the back of a
pick-up...

It'd be nice if they had someone on cart retrieval once a week, and if
they gave them a truck. I've spoken with employees who've had to walk
2-3 miles to get a cart, and then had to push it back by hand. It made
them grumpy, and it doesn't seem cost-effective to pay for that much
labor for one cart. If that's how they do it every time, I can see why
they don't like sending people out to pick up the carts.

Reply

by RedheadwGlasses Posted Mon May 14, 2012 @ 1:31 PM

How about YOU be a good neighbor and return them?

Reply

I would say that's fine.... by Jared C. Mon May 14, 2012 @ 2:56 PM

Step & Fetch it for Corporate America by Peggy T. Mon May 14, 2012 @ 5:31 PM
by tali Posted Fri May 11, 2012 @ 6:46 PM

That happened at our local grocery store. We were missing about 30
carts. That translates into about $9000. A crew was gotten together,
with the districts truck and did a neighborhood round up. The
offenders were spoken to and asked to bring them back on their
returning trip. You know what? It worked.

Reply

Positive outcome by Peggy T. Mon May 14, 2012 @ 5:37 PM


by Bill R. Posted Fri May 11, 2012 @ 11:13 AM

Peggy T.,

The labor costs and potential for liability having a store associate
decend into the 'hood to sequester purloined shopping carts is
probably prohibitive.

On the upside maybe one or two of these carts are "two way" carts and
are not as they appear simply discarded after a one way trip. While it
is a possibility I would say it is remote considering that far too few
folks even take a cart from the parking lot in with them when they go
shopping.

Keep an eye on this and let us know when your determination is met
with success.

BillR.

Reply

Retrieving carts by Peggy T. Mon May 14, 2012 @ 5:35 PM

$200,000+ range by sarahsmile Mon May 14, 2012 @ 6:19 PM


sarah is absolutely right by RedheadwGlasses Tue May 15, 2012 @ 1:07 PM


*blink* actually that makes your neighbors look even worse... by PepperElf Tue May 15, 2012 @ 2:14 PM


well to do lazy shoppers by SuzieCat Wed May 16, 2012 @ 9:46 AM


Proof that ... Money doesn't buy class. n/t by PepperElf Sun May 20, 2012 @ 12:52 PM
by Retail Veteran Posted Thu May 10, 2012 @ 10:51 PM

The store does not have the time or employees available to run around
the neighborhood and retrieve the carts. I do not know of any store
that does this. If the customers didn't steal the carts in the first
place, you wouldn't have a problem.

Reply

You can always teach an old horse new tricks by Peggy T. Mon May 14, 2012 @ 5:41 PM


actually you don't have to be a sheriff to arrest someone by PepperElf Tue May 15, 2012 @ 3:02 PM

Citizen's arrest by Peggy T. Wed May 16, 2012 @ 4:04 PM


I don't think you can do a citizen's arrest on a misdemeanor by RedheadwGlasses Fri May 18, 2012 @ 4:21 PM

by McJohn Posted Thu May 10, 2012 @ 10:17 PM

If your so concerned why don't you return them. It seems to be
bugging you enough.

Reply

Abandoned Shopping Carts by Peggy T. Sun May 13, 2012 @ 9:22 PM




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