Refusal to address issues

Posted Fri May 25, 2012 12:40 am, by Whitney G. written to Cody's Roadhouse

This company has now been informed of the disappointing service that I experienced in their establishment back in March 2012. Twice now, two different reps from the company contacted me and after a full complaint, they fell off of the surface of the planet. I have now been ignored by TWO company reps! This is unacceptable. I was offered a $20 coupon, which I found insulting. All I wanted was a heartfelt apology. Now, it's been 20 (twenty) days and no response after my 2nd (second) full description of the initial complaint. This is unacceptable! And the reason that this company should be completely exposed. It seems that they refuse to take the proper responsibility for the action of the franchise branches!

Originally all I wanted was a heartfelt apology, but after this being drug out from MARCH, I want a private and public apology as well as a full refund of my original visit!

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the problem here is that they did give you an answer by PepperElf Posted Sat May 26, 2012 @ 8:26 AM Their answer was a free coupon worth 20 dollars. They're not obliged to offer more just because you disliked the offer. Reply Right. by batmoody Sat May 26, 2012 @ 11:50 AM yep. seems like. by PepperElf Sat May 26, 2012 @ 5:19 PM Re: Refusal to address issues by RedheadwGlasses Posted Fri May 25, 2012 @ 11:51 AM Um, no. Reply Re: Refusal to address issues by batmoody Posted Fri May 25, 2012 @ 11:10 AM Ok so they wanted to give you a $20.00 coupon. That doesn't sound like "ignoring" you to me. You refused because you found it insulting. Seems like you are the one dragging it out. Maybe you should have just taken it. Reply BTW, I accepted it!! by Whitney G. Posted Wed November 21, 2012 @ 7:21 PM They never sent it. And when asked why I didn't receive it, I never received an answer. Now that is being "ignored" Reply