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 Please allow me to exchange a defective item of clothing
Posted Fri May 25, 2012 12:32 pm, by Michelle W. written to Joyce Leslie, Inc.
Write a Letter to this Company
I purchased a shirt on my credit card at the store located in Whitehall, PA on May 5, 2012. I wore it twice and the shirt came apart. I went to the store and informed them of what happened. However, because I did not have the reciept they stated that I would have to call the corporate office. I informed the manager that I did have proof through my credit card that i did purchase the shirt on that date. Michelle, the manager stated that I could speak with someone at corporate and they could give her permission for me to exchange it. I was not trying to get my money back, just exchange it. So I called the corporate office. The woman who answered the phone was extremely rude. I was transferred to a recording that stated that I needed to write a letter to them telling them what happened. On the recording it stated that I needed to return the shirt unworn with the tags and the receipt.
First the shirt was worn and came apart. I no longer had the tags and misplaced the receipt. I went back into the store and informed Michelle, the manager, that no one would speak to me, that I had to write a letter. I pointed out that she clearly misled me about how to address this matter.
My conclusion is that it is not ok for me to lose a reciept but it is ok for Joyce Leslie to sell me a defective item of clothing for 30.00. I feel like Joyce Leslie just stole 30.00 from me.
I would like Joyce Leslie to allow me to exchange my shirt for another item of equal value. I believe that is fair and the right thing to do. Other stores such as Victoria Secret stand by thier products. Their policy is that one may return an item without the receipt at any time. That is standing behind the quality of your merchandise. This leads one to question the Joyce Leslie's return policy in relation to the quality of thier product....!
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since you paid for it with your credit card, and since what you
purchased is defective, maybe you would be able to dispute the charge
with you credit card company?? Seems worth a shot anyway.
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by PepperElf Posted Wed June 6, 2012 @ 10:30 AM
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how is that legal?
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by nancy08028 Posted Wed June 6, 2012 @ 10:55 AM
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Same exact item in same exact size, like I said, it wasnt what I
wanted to do but after 3 weeks of headaches it allowed them to be
happy (I had a receipt, they did get to charge it out as defective),
and as a customer I was happy because I had a non defective jacket to
go with the pants.
I personally wont shop there because I know the return policy is a
pain, this is what someone else purchased for my daughter. I am very
good about keeping receipts, tags, etc.
It would be in their best interest to have a policy for defective
items, I understand they have a lot of teenage shoppers but even if I
were to wear and wash something 2 or 3 times as long as I follow the
instructions I want to be able to return it if its defective.
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O_o
by PepperElf Sun June 10, 2012 @ 9:17 AM
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by Cheryl O. Posted Wed May 30, 2012 @ 9:56 AM
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To Michelle W,
Please contact Joyce Leslie, Corporate office at 201-804-7800. Please
ask for Sonia. Sonia is the appropriate person at Corporate to
research this for you.
Sincerely,
Joyce Leslie Management
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Victoria's Secret most definitely DOES NOT stand by their products.
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You're right
by hussyinterrupted Wed May 30, 2012 @ 12:58 PM
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by franese Posted Sun May 27, 2012 @ 10:15 AM
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First of all, Joyce Leslie does not sell quality products - you're
lucky you're only out $30. And I was curious, so I went to Victoria
Secret's website and this is what I found re: returns: Bring your
items to a store near you. Don’t forget your invoice! Our sales
associates are unable to process a return or an exchange without an
invoice.
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That's the way a lot of stores are these days, no receipt = no return
and sometimes no exchange. It's not there fault that you lost the
receipt and misplaced the tags.
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by PepperElf Posted Sat May 26, 2012 @ 8:15 AM
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i don't see where it's their fault that the receipt is missing.
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Crap service and crap merchandise. I's rather shop thrift stores!
Consider yourself lucky it was only $30.
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