What a Waste!

Posted Sat May 26, 2012 3:07 pm, by T. B. written to McDonald's

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This is in regards to the McDonalds located at the intersection of IH35N & Walters Rd. in San Antonio, Texas. Last Sunday, May 20th, I, my daughter, my grandkids and my boyfriend stopped at this location for lunch. The person who was taking my order was very young and seemed very distracted. I had to tell her multiple times what I wanted. I was ordering the Very Berry frozen drink and my boyfriend wanted the Strawberry Banana smoothie. The girl could NOT get it right. She would take one off and leave the other, and when I would try to explain I wanted BOTH, she did it again. This went on for more then a couple of minutes. Finally I asked to speak to her manager. He came up and I tried again ordering with him. He looked as if I were an alien standing in front of him. He looked so very confused. I about gave up and went else where but the grandkids were hungry and there are really no other options with in that area. So I stayed. I was able to finally get the manager to understand that we wanted BOTH drinks and was able to complete our order. Our order was as follows: A 3 piece chicken select meal, 2 kids meals, and a 20 piece chicken nugget. As I was ordering the person delivering the orders starts bringing up different bags of food. I thought they were someone else's food. Nope it was mine. When I questioned the manager about why each meal was in separate bags (other then the kids meal) I was told that they do it for efficiency. I am happy that they are working on the efficiency of getting the orders out to people, but it was a great waste of bags. Why not put them on trays? The reason was....I had not completed my order to be asked if it was for here or to go. So they just assumed that it was to go and started putting stuff in bags. I find that the waste of paper out weighed any efficiency in the whole situation. I tried explaining that to the manager and got a blank look and a "well we are trying to improve our delivery time". The whole "wouldn't it have been better to ASK me if the food was to go or for there and save the bags for a true to go order" just totally by passed him. I gave up. I paid and sat down to eat.

I would really love it if that McDonald's would ask their customers if the orders are for eating at the store or if they are to go - PRIOR - to making and delivering the food. This would totally cut down on paper used and overhead expended for that location. Also it wasn't necessary to bag everything separate. Plainly it was ONE order not multiple orders.

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I thought they were supposed to ask by MA Bellamy Posted Wed May 30, 2012 @ 9:40 AM because (at least in Ohio) you get taxed if you eat in the restaurant that is exempted if you get it to go. But yeah, that's a total waste of paper for people who are too dumb to just get the order right. The efficiency check should be for getting it right, not bagging it all up to save a few steps! Reply Re: What a Waste! by Rowdy R. Posted Sun May 27, 2012 @ 1:29 PM Ugh what a mess. Sounds with that group of people you had with you, perhaps a nice picnic would have been a better situation. That way you can make a real nutritious smoothie or frozen drink. You could make and label your own food so there would be no confusion and take reuseable bags and plates to help the environment. Good Day! Reply