Poor Service At Snappers

Is this a restaurant that you pay for your food first? Because the
story is missing some detail. Regardless the customer is always right.
And obviously you wouldnt be complaining if it wasnt a horrible
experience.

just curious what he advised. ;-)

only the judge can decide that.


although if you have already threatened them with a lawyer it's not
surprising they won't talk to you.


Many places do what I call "calling your bluff" meaning... Once you
threaten them with legal action they cut off communication and tell
you "have your lawyer talk to our lawyers"

Cos quite frankly some customers DO bluff about lawyers just to
intimidate companies. This weeds them out. And it means those who
are serious really DO have to use the lawyer now.


Please update us on whether or not your lawyer friend feels your case
will win and if he/she actually takes it on for free.

I never told them about an attorney so that is not why they r talking
to me they r just not good business people!!!!! I just wanted to tell
the owner about how is restaurant is being operated and he did not
want to hear about it!!!!

I may be missing something but why did you pay for food that you did
not order? Are you saying you paid for full meals you didn't order
that were left on the table because you were asked to leave the
restaurant for daring to complain? If it came to that I would have
walked out but NOT paid for something I didn't order or want.

Did you eat all of your food and then realized that it wasn't what you
ordered? How did that happen? You said that the manager said that you
'complained about the food that you already ate'

Did you?

When exactly did you pay for this meal you want refunded? Sounds like
the meal was never finished.

Did you eat it?

It doesn't matter if you ordered what he thought you did... did you or
did you not eat the food you were presented with?

following him? This story seems to be missing some details. But a
manager should never direct you back to a server (unless this was an
episode of Undercover Boss, and the "server" was really the CEO).