Poor Service At Snappers

Is this a restaurant that you pay for your food first? Because the
story is missing some detail. Regardless the customer is always right.
And obviously you wouldnt be complaining if it wasnt a horrible
experience.

just curious what he advised. ;-)

I never told them about an attorney so that is not why they r talking
to me they r just not good business people!!!!! I just wanted to tell
the owner about how is restaurant is being operated and he did not
want to hear about it!!!!

Many people get use to being able to go to the next person up the
food-chain. So when they get the actual owner... they're not use to
the idea that there IS no one else.


And unless you can actually cite a law that they broke your lawyer
buddy can't do jack squat for you.


And so far you haven't listen any laws they broke other than hurting
your feelings. Sure they "charged you for food you didn't eat" but
you agreed to pay it.

So that's where your lawyer friend will likely say "sorry".


But again, i'd like to know what he says.

OK, well, there's your answer right there - they don't care. Sad to
say, there are some companies that just don't care, no matter how bad
the economy is or how many other options consumers have at their
disposal.

Truthfully, as Pep said repeatedly, you can say you have your attorney
friend (and honestly, I don't see any lawyer offering up a significant
amount of time on a case like this that they apparently WON'T be paid
on.)advise you, but you still can't Make someone do what they don't
want to do.

There comes a point when you should really just cut your losses, write
them off and move on.

I may be missing something but why did you pay for food that you did
not order? Are you saying you paid for full meals you didn't order
that were left on the table because you were asked to leave the
restaurant for daring to complain? If it came to that I would have
walked out but NOT paid for something I didn't order or want.

Did you eat all of your food and then realized that it wasn't what you
ordered? How did that happen? You said that the manager said that you
'complained about the food that you already ate'

Did you?

When exactly did you pay for this meal you want refunded? Sounds like
the meal was never finished.

Did you eat it?

It doesn't matter if you ordered what he thought you did... did you or
did you not eat the food you were presented with?

following him? This story seems to be missing some details. But a
manager should never direct you back to a server (unless this was an
episode of Undercover Boss, and the "server" was really the CEO).