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 Harresment With Racist Undertones From Staff
Posted Wed May 30, 2012 7:11 pm, by Dwayne J. written to Foot Locker
Write a Letter to this Company
A couple weeks ago I purchased a pair of shoes from footlocker.com, for my mother for mothers day. My mother received the shoes and decided she needed to exchange them for a larger size. On 05/28/2012 my mother attempted to exchange the shoes at the retail Foot Locker store (3401 Dale Road, Modesto, CA 95356, (209)527-6398). My mother was told by the manager "LEE" she would need the original invoice plus original credit card used to make an exchange. So she contacted me and I decided i would make the exchange for her. I traveled 90+ miles to modesto from san francisco to make the exchange for her. I arrived at foot locker with the original invoice and credit card used for the original purchase. And told the store assoiciate named "BRIAN" I would like to exhchange the shoes for a larger size. Before even looking at the shoes or invoice he told me it wasn't possible. I than told him that my mom had spoken to the manager beforehand and his response was that he was the only manager available at the current time and he couldn't and wouldnt be processing an exchange. I than told him I wanted a full refund. He refused to give me a refund. At that point I told him I was contacting Foot Locker's corporate complaint office. He than told me I wasnt allowed to call them in his store and to get the "F" out. I than called 800-991-6815 and filed a complaint. COMPLAINT RECORD #: 55903
Process the return/refund on the shoes purchased.
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