coupon shopper delay

Win Dixie's corporate office.

I understand that the OP is frustrated & felt that he received poor
customer service, but his complaint really should be directed to their
corporate office.

What I would do if I was in his shoes is to ask corporate what the
procedure is when this happens.

This has nothing to do with coupons. It has to do with an incompetent
staff. Imagine in a perfect world you get your "no coupon" lane, what
happens when the same incompetent staff has to deal with a price that
rang up different from what it was advertised on the shelf?

Don't be mad at the guy who was trying to save a couple of bucks
legitimately. Place the blame where it's due. A staff that isn't
timely in resolving normal issues that happen frequently at a grocery
store (I worked at one in high school, this stuff happens all the
time.).

This isn't about coupons. It's about one customer's order having a
glitch and taking way longer than normal to resolve. The manager
should have gotten someone to temporarily open another lane just for
the waiting customer who's been inconvenienced. This isn't rocket
science. I've seen it happen, and I've done it -- I worked at a
grocery store. It's just common courtesy to a customer.

It sounds as if the real issue is that Winn Dixie didn't have enough
lanes open. If it truly took 15 minutes to fix the issue that is. I
coupon frequently at Publix and very occasionally have an issue with
one or two of my coupons. However, they fix the situation very
quickly and I've never taken more than a couple of minutes to complete
my transaction. I think it is extremely unfair to blame the person
that has chosen to use the coupons. If a store accepts coupons, they
should be equipped to ring them up quickly and take care of issues in
a timely manner. This is on the store, unless the OP chose not to move
to a different lane. Then it would be both the stores and the OP's
fault.

From what I read, the OP literally wasted his time. Learn to be
patient.

i see no comments about incompetence in the letter

just that the OP wants them to open a line for non-couponers cos there
was a mess that two employees were trying to straighten out.


technically there was never a demand of "open another line for me" but
a demand for there ALWAYS to be a non-coupon lane



however the problem with that is... as stated below... customers
ignore "express lane" rules so why would they honor any "no coupon"
rules?

I don't use coupons, but people who want or need to use them have
every right to do so.

However, this person's complaint was more about the incompetent staff,
it seems.

They should have opened up another lane for this person BEFORE the
wait got excessive.

So, let me get this straight. You were annoyed about the wait caused
by some coupons, so you just left all your items on the belt ensuring
that the people behind you not only had to wait on the original
individual with the coupons but also the time it took to put all your
items back in the cart? You felt your time was wasted, so you decide
to waste other's people time.

yea cause no one uses coupons at publix...

Sorry to be harsh, but as an experienced coupon user that sort of
attitude bugs the snot out of me. Coupons are a good way to bring
down a grocery bill, and they're necessity for a lot of people. I've
never hit one of those 90% off grocery shopping trips, but I've done
100% off at CVS before now. If the person had all legitimate coupons
that weren't expired (and probably had those idiotic brain-damaged new
bar codes that no one can scan) then the OP should have watched and
learned.

I have left my order on the belt and walked before, but only when a
manager all but accused me of using fake coupons. Internet printables
weren't in wide use yet, but not posting a policy change and then all
but calling someone a liar and thief when she followed the old one
isn't the best way to attract repeat business. He didn't last long;
the chain canned him.

Just Wow.

This is not even the stores fault. It's the customer who brings in a
ton of coupons of which only maybe half are right or not expired.

And good luck trying to get a "coupon only" line...people already
don't respect the express line. I can hear it already, "I only have a
few coupons and the coupon line is full, can I come in?"

Plus you probably delayed the line even further after bailing on $200
worth of stuff. But I guess THAT'S okay?

Driving up the prices for everyone else. Gee thanks. The OP could do
the world a favor and use PeaPod or something - home delivery, and
never having to deal with a line ever again. Of course, then he'd
yell at the driver for stuff out of the driver's control....

I seriously doubt that any grocery store would assign a cashier to a
"coupon only" checkout for customers who use a ton of coupons. How
often do stores get customers who use tons of coupon? How many tmes a
day does this happen? How many times a week does this happen?
Financially it would not be cost effective for the company to do this.

O_o