You cut my lock off without contacting me when there were other alternatives.

lol too funny storage lockers have it in the contract so you should
have had some other family member to speak for you... you lucky it was
only a cut lock because they could auctioned your belongings then
you'd be able to speak then lol

lol too funny storage lockers have it in the contract so you should
have had some other family member to speak for you... you lucky it was
only a cut lock because they could auctioned your belongings then
you'd be able to speak then lol

OP's comments:

"I was disabled and completely out of it..."

"I was unable to speak so I was able to send an email to the
corporate
office...."



Maybe it's me but those seem like completely opposite statements. I
mean I've never been able to write emails while unconscious so... if
I'm conscious enough to write an email then I'm conscious enough to
ask someone (even pen and paper) to call for me too if I can't use my
mouth.

I agree with you 100%. They should not have cut your lock off until
they were going to clean out or auction your unit. Disabling the
access code and double locking are equally as effective, and don't
require you to purchase a new lock. Double locking has the same effect
as cutting your lock and putting theirs on.

Also, I agree with your complaint about them not getting back to you.
You made a good faith effort to contact them using the method you had
available to you, however they did not respond.

I hope you hear back from the company.

I see the op keeps saying "inability to speak".


Mute people deal with this every day. They use text messages and
relay services, or even pen & paper to pass messages to a hearing
person.


Cos they know that "i can't speak" doesn't mean "i don't have to pay
bills"

Was there someone else who could have handled the problem for you?

for the TV show "Storage Wars"

About disabling your code, as if you could somehow get on the property
you could then access your unit. For example, if you knew someone
else there. And actually, I have to wonder if everyone has the same
code, so that disabling it for you would mean changing it for everyone
else.

But the second lock seems reasonable to me.

Regardless, it does sound like they were following the policies you
agreed to when you rented.

my code iirc is my personal number **** followed by my unit number
***

or vice versa, i forget.


Although disabling code or not, if someone else is available to access
the unit that someone can also contact the company and make payment.


if it's like mine then there IS staff available during working hours.
and if not you can always call the company up

They can't make exceptions depending on the excuse. Otherwise EVERYONE
would be making excuses to get out of paying. Like they could legally
confirm you were in the hospital anyways?


This is on you. You even said you understand you were late and out of
contact. What else were they supposed to do? Just let you rent it for
free?

An "unplanned loss of income based on an extended hospital stay" is no
reason for you not to have called them. You weren't in a coma.

How were they supposed to know you were in the hospital? I've been in
the hospital more times than I can count. I've always called if I had
a bill due and made arrangements with my creditor. Most are happy to
work with you. I do realize you have other things on your mind at
that time but I did always try to keep up on day to day things, it was
kind of my way of staying sane.

where did they break the contract?


they didn't.

it's your responsibility to make arrangements for your own payments.
it's not their job to hunt you down for money.

Nope. You could have contacted them, or someone else could have
contacted them. How were they to know you were incapacitated? You
knew the consequences of not paying. It's not very fair to blamethem
when this is all on you.

You were late, they cut off your lock and added their own to make sure
you couldn't continue to use the locker until you made it current.

I see nothing wrong with this. The reasons why you were late don't
matter, you were late.