Discouraged, outraged and dissatisfied long term clients
Posted Wed June 13, 2012 11:05 am, by arthur c. written to keurig - Michelle Stacy, President, Kathy Kelly, director of customer service
Dear Michelle Stacy,
I thank you in advance for your assistance in this matter.
This is our 7th Keurig machine! We have owned various models from the smallest to the largest models. We have disposed of enough of them because they do not last and are problematic. Enough is enough!
Show us you value us as a long term and valued client.
We currently own (for 6 months) a model B40, we purchased and regularly replace the filter, use only purified water, we do the regular descale per Keurig specifications, I really don't know what else we can do on our end to keep these machines in working order.
We love the convenience, we love the look and feel, we just want a product that works and will make full cups of coffee as needed and not malfunction.
This machine has stopped making full cups! you have to run it twice just to get a decent cup out of it??
The machine leaks, vibrates and always turns itself off??? We have tried several different plugs, the electrical is not the problem.
To resolve this problem we would like a new machine, not refurbished but new in top working condition with an additional year warranty to ensure if it does break down as this 6 month old unit has, Keurig will replace it immediately.
We have invested in your company, now show us your good faith and re-invest back into a valuable customer that is struggling with the decision to keep using your products.
I look forward to your prompt reply and a resolution to our problem.
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