Discouraged, outraged and dissatisfied long term clients

Posted Wed June 13, 2012 11:05 am, by arthur c. written to keurig - Michelle Stacy, President, Kathy Kelly, director of customer service

Dear Michelle Stacy,
I thank you in advance for your assistance in this matter.

This is our 7th Keurig machine! We have owned various models from the smallest to the largest models. We have disposed of enough of them because they do not last and are problematic. Enough is enough!
Show us you value us as a long term and valued client.

We currently own (for 6 months) a model B40, we purchased and regularly replace the filter, use only purified water, we do the regular descale per Keurig specifications, I really don't know what else we can do on our end to keep these machines in working order.
We love the convenience, we love the look and feel, we just want a product that works and will make full cups of coffee as needed and not malfunction.

This machine has stopped making full cups! you have to run it twice just to get a decent cup out of it??

The machine leaks, vibrates and always turns itself off??? We have tried several different plugs, the electrical is not the problem.

To resolve this problem we would like a new machine, not refurbished but new in top working condition with an additional year warranty to ensure if it does break down as this 6 month old unit has, Keurig will replace it immediately.

We have invested in your company, now show us your good faith and re-invest back into a valuable customer that is struggling with the decision to keep using your products.

I look forward to your prompt reply and a resolution to our problem.

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Re: Discouraged, outraged and dissatisfied long term clients by billt Posted Thu June 14, 2012 @ 4:03 PM I got a B60 when they first appeared in stores I follow Keurigs instructions and have never had any problems. Reply They will replace you machine... by Jennifer S Posted Wed June 13, 2012 @ 9:25 PM ....if you CALL them and provide the serial number! They have excellent customer service, and it's even based here in the United States! I have a B70 platinum model and when it stopped working due to a known defect, I called them and they sent me a brand new machine. I have a friend who bought a different model and when it stopped brewing the correct size, she too called and they were more than happy to send a replacement. Call them. They will send you a new machine. Reply Customer service is HORRIBLE by Stephen K. Posted Thu February 7, 2013 @ 9:24 PM Not my experience. My experience is that Keurig is an arrogant and uncooperative company. Their customer service is awful. Their machine leaked after one month and their customer service refused to help. The wouldn't have had to send me a new machine--just one plastic tray--less than a buck in postage. Just terrible. Reply Re: Discouraged, outraged and dissatisfied long term clients by Back_n_TX Posted Wed June 13, 2012 @ 4:52 PM If it's only 5 months old, it's still under the manufacturer's warranty. Why not simply follow the warranty process? http://www.keurig.com/customer-service/brewer-registration-and-support /warranty-information Reply Re: Discouraged, outraged and dissatisfied long term clients by RedheadwGlasses Posted Wed June 13, 2012 @ 1:30 PM If they were so problematic, why did you keep buying them? Reply No doubt! Seven?!!??!?? n/t by batmoody Thu June 14, 2012 @ 6:16 AM