Sinister Sample Lady

I would assume the samples were not ready, as they had to cool a bit.
Should you have burned your mouth you would probably have then written
a nasty letter complaining that the demo failed to stop you in time to
prevent a heat injury to your mouth. ??????

This is a complaint from a nonpaying customer that didn't want to wait
for the free sample. OK, got it.

To avoid contamination, the rest of us would appreciate it if you did
not reach beyond the plastic divider.

The OP admits that she made a mistake.

However, the sample lady should not have smacked her hand.

So an employee can strike a customer making an unintentional mistake
and it is okay? They should be fired.

This site can be a joke sometimes.

It's amazing how we are now. Our economy is struggling, people are
out of work, customers want more and more while businesses supply less
and less to cut costs. It's so bad now we even complain about stuff
that someone gives us for FREE! I can't imagine what would have
happened if this happened with something that had to be paid for. TTT
- we'll all be ok.

You make a valid point about patience and I did admit reponsibility
for that in my initial letter. The samples were on the back of the
table with no signage telling me not to touch behind the small
divider. The point here is that while my actions may have been hasty
there is never any reason for any employee to hit a customer on the
hand.

"While I may be wrong to reach over this board for a sample"


You're complaining about the employee's "lack of restraint"... while
you couldn't restrain yourself from reaching into the food prep area
to grab samples.


Clearly you could have just asked her for a sample. But you reached
into the prep area, helped yourself, and then ... SHE was the one at
fault cos she called you out on it?

I was hoping that something "sinister" had actually happened.

I have to say, this is one of the best letter titles here ever!

So you're admitting to the store that you don't have a membership but
you use a friend's instead of having your own? I don't think they'll
be too inclined to do much.

Costco once apprised of the situationm should act and not make me go
through other channels. I really do not want to go back there, it was
very disturbing.

The only responsibility Costco has is to give you the contact
information for the company that supplies the sample people. They can
tell the sample employee company not to send that person back again
but any disciplinary action against that employee is up to the company
that they work for.

I worked in a store where vendor reps would come in from time to time
and set up displays, bring in new products, change endcaps, etc. I
have had customers complain about them being rude, thinking they were
store employees. There was nothing I could do except try to explain to
the customer that they were not store employees and that I would
forward their complaint to the vendor.

Costco may have a similar policy in which all they can do is pass on
your complaint.