Sinister Sample Lady

I would assume the samples were not ready, as they had to cool a bit.
Should you have burned your mouth you would probably have then written
a nasty letter complaining that the demo failed to stop you in time to
prevent a heat injury to your mouth. ??????

This is a complaint from a nonpaying customer that didn't want to wait
for the free sample. OK, got it.

To avoid contamination, the rest of us would appreciate it if you did
not reach beyond the plastic divider.

The OP admits that she made a mistake.

However, the sample lady should not have smacked her hand.

cos that can be part of the bias.


if the customer does something wrong it's an "unintentional mistake"
even if it was intentionally done.

but if an employee does something a customer dislikes it's
automatically "intentional" and an assault regardless of whether or
not it was really intentional?

That slapping someone's hand away from something can be anything but
intentional? This isn't a toddler that hasn't learned to keep their
hands to themselves yet. This is a full grown adult who should know
by now it is never ok to put your hands on another human being in that
way.

I'm not saying what the customer did was right. It was wrong. But
you're comparing apples to oranges if you think hitting someone and
reaching over a border are one in the same.

It's amazing how we are now. Our economy is struggling, people are
out of work, customers want more and more while businesses supply less
and less to cut costs. It's so bad now we even complain about stuff
that someone gives us for FREE! I can't imagine what would have
happened if this happened with something that had to be paid for. TTT
- we'll all be ok.

You make a valid point about patience and I did admit reponsibility
for that in my initial letter. The samples were on the back of the
table with no signage telling me not to touch behind the small
divider. The point here is that while my actions may have been hasty
there is never any reason for any employee to hit a customer on the
hand.

"While I may be wrong to reach over this board for a sample"


You're complaining about the employee's "lack of restraint"... while
you couldn't restrain yourself from reaching into the food prep area
to grab samples.


Clearly you could have just asked her for a sample. But you reached
into the prep area, helped yourself, and then ... SHE was the one at
fault cos she called you out on it?

I was hoping that something "sinister" had actually happened.

I have to say, this is one of the best letter titles here ever!

So you're admitting to the store that you don't have a membership but
you use a friend's instead of having your own? I don't think they'll
be too inclined to do much.

I believe that the people handing out the samples are not employees of
the store. The store manager should be able to provide you with the
name of the company that is in charge of them.