|
|
 Credit card payments
Posted Sat June 30, 2012 5:31 pm, by Sandra M. written to Bank of America
Write a Letter to this Company | Rate this Company
I just got hung up on by BofA's automatic phone system after I was transferred for the 3rd time, in an attempt to make a BofA credit card payment. I have ALWAYS been able to make a payment on my card on-line via their web page. But this month - that option is gone and you are instructed to call 1-800-933-6262, further instructed to enter your ssn, further instructed to press a number, transferred to a live person who can't help, transfered to another person who can't help, transfered again and then disconnected via "sorry - but the number you have dialed is unable to connect at this time. Please hang up and call the toll free number again." and I got that far in my 3rd attempt of the day and a total waste of 40 minutes of my life.
In addition - I contacted BofA via their email option in their on-line web page last week requesting assistance with the same issue and have yet to receive a response.
1. I want Bank of America to fix their web page so that a person can easily pay their bill.
2. I want any late fees removed.
3. I want email notifications of both.
4. Can't Bof A fix their phone system as well as their web page and make them actually be user friendly instead of a time wasting, frustrating mind-maze?
 Reply
| Log In/Create an account | 2 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
