WORST TRIP EVER!

Apparently you didn't feel it was necessary to take her to the
hospital...if you took her to DISNEYLAND the next day. Wow.

I used to work in retail. My store had bicycles set up in the
sporting goodds dept. for guests to look at and buy off the shelf, if
they so desired. They are up off the floor and in holsters to prevent
them from being moved easily. I'm pretty sure there were signs (even
back then) that stated guests should ASK FOR ASSISTANCE before
removing bikes.

One lady was not content to just LOOK at the bikes and decided she
needed to "try it out" - while standing in the rather narrow aisle!!

Naturally, as is dictated by Murphy's law, the guest fell while trying
to get ON the bike to see if the fit was comfortable. She twisted her
ankle on the way down and an ambulance was called.

Was it the store's fault for displaying bikes for purchase? Nope!
Did anyone FORCE the guest to pull it off the rack and try to hop on
and take it for a spin - no way!

I SUPPOSE there COULD have been a sign posted warning folks NOT to try
and get on and ride the bikes around the store, but seriously, WHO
DOES THAT?

The fact that your MIL tripped and fell walking up a curb (and again,
where were you to help her if she was so unsteady?) that no one else
in your party had an issue negotiating is NOT the fault of the park.
It's the fault of her caretakers.

The lack of concern is disgusting.

Kathie H

If I was you MIL, I would you ask you to pay for my medical bills.

Obviously it doesn't take a rocket scientist to see she needs to call
an ambulance. Its not their mother n law so it should've been upon you
or your husband to call the ambulance. This is all your fault because
if she was that hurt the first night she would've been dropped off at
the hospital in the first place. Instead you still decided to go to
Disneyland anyway(how stupid) thus keeping this woman in dire pain.
Omg honestly she should've been your main priority not Disneyland
forget that this lady is in pain Hospital duh. The only inconvenience
that the hotel should've done was make sure that nobody else made that
same mistake. I'm sorry but this could've been prevented

Wow - so much wrong here. How can you be mad at the staff for not
calling for medical help when you didn't? I can't imagine letting any
have a knee that swollen, and that much pain and bruising not seek
medical help. MUCH more important than any vacation.

They did file a report. They took pictures to document the injury.
Why is it more their responsibility to get her help than yours?

I'm just going to file this one under "Wait, you admit that?"

I agree, the fault lies on ALL (adults) of you. I feel bad for your
MIL because you and everyone else felt that Disneyland (and her money)
was more important than the health and well being of your MIL. What
was stopping YOU (or anyone else) from calling an ambulance??
Although it is hard to say where she got the fracture in her spine
from, it may have been spotted if you would have taken her to the
hospital and had X-rays taken. Elderly bones are a lot more fragile
than younger people and it doesn't take much to damage them, and would
have possibly not needed to go through so much PT (and pain) had you
taken her to the hospital sooner.

This is all on you.

You didn't get her to a doctor after it happened.

You drug her to Disney Land anyways.


I know it sucks to spend a lot of money on a ruined vacation, but the
hotel staff didn't ruin it.

I hope your MIL gets better.

While you have pictures that show an injury to her leg, you don't have
any proof at all that the spinal injury happened in the same fall.
You went to Disney. Unless you have a video diary of every step along
the way at the park, the lawyers would have a field day suggesting
that something you guys did during the day at the park caused the
injury or caused it to be worse. It's a sad fact that the world is
run by lawyers, but the world is run by lawyers. Hope you MIL gets
completely better very soon. Legally, though, I doubt you're going to
get any response out of the property.

Why are you expecting the hotel staff to care more about your MIL than
the rest of the family did?

None of this is the fault of the hotel or hotel staff. NONE OF IT.
One woman wasn't watching where she was stepping and fell, and then
she and her family decided it wasn't worth seeking medical treatment.

This is all on her own darn self.

The problem - or rather problems - you're going to face with this are
going to be...


1) It's now almost NINE MONTHS after the accident. This late in the
game you're going to have a hell of a time proving that this fall
happened on their property.


2) You publicly stated that the hotel should have called for an
ambulance yet YOUR FAMILY never got her medical until AFTER your
vacation was over.

So... which was it? You can't have it both ways. You can't accuse
them of not responding to an emergency - not when you yourself didn't
respond either.


3) And now you want them to apologize in writing. That sure as hell
won't happen because their lawyers will not let it happen.

They're not stupid. They know if they apologize to you - in writing
nonetheless - you can take that letter to court and sock them for all
of the medical bills, claiming it to be proof that they're responsible
for it.

Nice try but it ain't gonna work.




So now we're back to the main issue - if the guest themselves won't
even call 911, why is someone else suppose to assume responsibility
for this?

You go on and on about how the hotel didn't call the ambulance or care
about your MIL injuries and then you drag her to Disneyland instead of
taking her to have it checked out! I just can't get over that...

You can call "9-1-1" from any state in the country and get emergency
services!

Instead of taking your MIL to the hospital, you guys went ahead to
Disneyland.

The hotel staff might have inquired if the mother-in-law wanted to go
to the hospital.

Perhaps the family could have taken the mother-in-law to the hospital
instead of checking into the hotel and going to Disneyland.

If I was the mother-in-law, I would have insisted on getting medical
attention first instead of checking into the hotel.

So yeah I feel the entire situation could have been handled better
between both parties.

I don't understand why you didn't seek medical attention for your
mother in law or at least ask the front desk to either call an
ambulance or for directions to the nearest hospital.

So what was stopping you from getting medical attention or demanding
the staff call for help???? From what I know Disney has great medical
staff.

Stop being so dependent and do something on your own.

The lawyer isn't going to do anything, any competent lawyer is going
to ask "if it was so bad why didn't you seek medical attention?"

insisted on getting medical attention for his wife after she fell.

I also wonder if he could have driven her to the nearest ER.

Perhaps you could write to the hotel & ask them to have the curb
painted a different color.

I understand that the stay at the hotel at Disneyland that you, your
family, & your mother-in-law stayed at was not a good one, but I do
feel that you should have taken your mother-in-law to the emergency
room once she had the accident instead of checking in. Why did you
not get the much needed help for your mother-in-law after she fell?
Why did you decide to stay at the hotel and go to Disneyland after her
accident? I understand that you wanted her to see Disneyland, but she
was in obvious pain after the fall. Could she have not received a
refund or have been given vouchers for all of you to return at a later
date?

The staff apologized for what happened. They did not blow you off.
They offered an incident report. They did what they could based on
hotel policy. As a previous poster mentioned, the hotel wants to avoid
a lawsuit.

I am curious as to why you want compensation for your mother-in-laws
injuries.

You do realize that if your mother-in-law got a lawyer, she would have
to pay for the fees even if the lawyer tells her that she has no case?
Plus there is no guarantee that the lawyer would have taken the case.

Apparently, you, your husband,and your father-in-law also didn't care
what kind of pain she was in. And you were the ones who could do
something about it.

What you saw as "cold and rude" was actually the staff avoiding a
lawsuit.

One of you could have taken the kids and father-in-law to Disney,
while the other made sure your mother-in-law sought proper medical
treatment. Not the vacation you'd envisioned, to be sure, but neither
was the vacation you actually got.

In addition, prompt medical attention could have saved your
mother-in-law from a "hidden" spinal fracture and months of pain and
PT.

So what stopped YOU from calling an ambulance?

Let me get this stright...it was SO bad that it kept everyone awake
that night, so swollen she could not bend it, black and blue from the
thigh to the shin, yet you blast the hotel for not calling an
ambulance and you take her on into Dineyland anyways?

Talk about not caring and totally blowing her off!

Did EVERYONE else who used that SAME step fall? I wonder because the
staff isn't supposed say they are sorry or take any kind of
responsibility due to liability.

What's your excuse?

Having worked in retail management we were taught to never say sorry
or admit responsibility. It was okay to call for an ambulance if the
injured person asked but we could not volunteer to call one. All we
were instructed to do was fill out an incident report and view the
area the incident allegedly happened.

I don't understand why the OP didn't take her mother in-law to the
hospital if she was injured that badly. If I or anyone who was with me
got hurt like that we would go see a doctor, not continue to go to
Disneyland.

Hopefully hotel security will make some changes & have the step
painted a different color. This could prevent future accidents.