My book treated as rubbish

Either from the other gentleman or Shutterfly?

And it isn't meant to be disrespectful, but it would likely cost more
for them to pay to have it returned and re-shipped than it would to
just re-create it and send a new one. Esp. when it isn't clear WHOSE
fault it is that the book was misdirected, why would they go with the
course of greatest cost if they have another option?

So long as you got it at the end of the day, there is no need to be
"upset and shaking" over it.

I understand being very upset. However I find your accusations
towards them to be a bit steep.

Mainly because... they didn't just pull an address out of a hat to
send it to. They sent it to one of your previous addresses.

Although you want them to reimburse you and give you extra money for
gas, this is a case where you need to verify that you gave them the
correct address first.



I say this because... it happens sometimes. I once ordered something
from amazon and didn't really think before clicking through
everything. I ended up picking a previous address that was over 100
miles away.

And I didn't even know it until Mom called me to tell me my DVD had
arrived.



And of course as others have said, it may be easier for them to just
remake the book vs changing the shipping.

Maybe someone at shutterfly figured it might just be easier/cheaper to
remake the book and send it to your correct address, once you
contacted them?

Nice idea to make the book and take it to the reunion. Sorry about
your brother.

When you finished your order, why did you put in your old address for
shipping? If you used them before and had items shipped to your old
address, why didn't you update your address when 'checking out'?

Why is Shutterfly to blame for you shipping mistake?

Alright, I sell a lot online. Things like this have happened to me
before. The difference here is shutterfly is a big company and I am a
small one so I have a little bit more wiggle room.

First, they don't make up the address they ship too, somewhere along
the way, your old address was in there -- I don't know if this was a
credit card order or a paypal order but yes, your old address wasn't
changed somewhere.

Second, you never contacted shutterfly. How exactly were they to know
you did not get your order? Yes, you stated the person who got the
book called, but that doesn't mean that the person on the other end of
the phone took the invoice number and knew where it was supposed to go
- normally when people do not get their order they contact the seller
and they track it down or re-ship as needed. You didn't do that. You
just went and got your order and left shutterfly out of the loop. For
all you know at this point, they have re-shipped a book.

Third - it was a custom order - the bulk of what i do as well is
custom stuff, it is normally cheaper for me to remake the item and
reship from my address rather then me pay for the return of the item
and then reship. I would also have told the person to discard the
item. However, I WOULD have gotten enough information so I could
contact the original buyer and explain the delay, and most likely
offer a discount.

Like I said, I have had this happen once or twice over the years and i
know lots of other sellers this has happened too as well. You really
should have contacted shutterfly directly about the mix up and allowed
them to correct it. Most likely they would have rushed you out another
book at no expense - that is just about how ever other retailer
handles mix ups like this.

My first thought after reading this was that maybe you updated just
the billing address and accidentally left the shipping address the
same. I know that is something easy to do on certain websites. My
second thought was that of McJohn's, is it possible that the company
planned to investigate and simply send you a new book rather than have
the old one shipped back to them and then on to you. It makes sense
to me that a big company like Shutterfly would rather save themselves
the time, headache and expense.

Amazon did this to me as well. I asked them if they wanted me to mail
it back (at their expense of course) and they said no just keep it or
throw it away they would mail the customer a new copy to the correct
address.

I understand that their response isn't personal, and I've heard of all
sorts of businesses that tell people to just throw something away. In
fact, when they told William (the man who took delivery of the book)to
just trash it, he said that his first thought was that if they don't
care why should he? But he said he couldn't throw it out without
opening the box to see if it was something important. He had been in
the service so he knew right away that this would mean a lot to
somebody. Lucky for me he was the one who took delivery.
Shutterfly is in the business, for one thing, to make books of
photographs, writings and mementos for people. They should understand
that these are each and every one valuable to their customers.

Jane D.,

While this could have been handled better one has to wonder how they
had your old address if you updated it at the time of the order.

The service to our nation by your brother is appreciated.

BillR.