My book treated as rubbish

Either from the other gentleman or Shutterfly?

And it isn't meant to be disrespectful, but it would likely cost more
for them to pay to have it returned and re-shipped than it would to
just re-create it and send a new one. Esp. when it isn't clear WHOSE
fault it is that the book was misdirected, why would they go with the
course of greatest cost if they have another option?

So long as you got it at the end of the day, there is no need to be
"upset and shaking" over it.

I understand being very upset. However I find your accusations
towards them to be a bit steep.

Mainly because... they didn't just pull an address out of a hat to
send it to. They sent it to one of your previous addresses.

Although you want them to reimburse you and give you extra money for
gas, this is a case where you need to verify that you gave them the
correct address first.



I say this because... it happens sometimes. I once ordered something
from amazon and didn't really think before clicking through
everything. I ended up picking a previous address that was over 100
miles away.

And I didn't even know it until Mom called me to tell me my DVD had
arrived.



And of course as others have said, it may be easier for them to just
remake the book vs changing the shipping.

Maybe someone at shutterfly figured it might just be easier/cheaper to
remake the book and send it to your correct address, once you
contacted them?

Nice idea to make the book and take it to the reunion. Sorry about
your brother.

I moved some years ago. I updated my CafePress information, and later
I ordered something from them using only current information. It
never showed up. The third time they created and shipped the same
thing, I got a forwarded message from UPS saying that they couldn't
reach me (at my old address) and what I needed to do to pick it up.
Of course by then, they had sent it back for the third time.

CafePress did finally send me the item to my correct address, and no,
I didn't get charged 4 times. But I was still pretty upset, because I
had taken great care to update my information, because when I went and
looked at my account it had the correct information, and because when
I called CafePress they couldn't figure out what had happened. At
that point I decided that even though I liked their products,
CafePress was not a company I could trust to get the details right and
I started buying from Zazzle instead.

I'm sure either it was a fluke or the problem has been corrected by
now, since I can't be the only person who ever bought from them,
moved, and bought again. But still, I checked every possible way I
could think of, and the problem wasn't on my end. My account on the
CafePress site had the correct information, the record of my
transaction on the CafePress site had the correct information, the
confirmation email had the correct information, and the individual I
dealt with on the phone found the correct information in the computers
there, too. I have made many mistakes in my life, including some that
are really embarrassing, and I try to own up to them when I find out
-- but this one wasn't me.

Maybe the OP didn't change the shipping address somewhere on the
account and figured that entering the right billing address would do
the job. Or maybe the software did whatever wacky thing the CafePress
software did in my case. But I doubt that the OP actually went and
entered an old address, and I'm not prepared to assume the OP made any
error whatsoever, just because as hard as I would have found it to
believe before I moved, I now know that it is possible in some
unspecified circumstances for a company to use an address that was
supposed to have been changed in their records.

Alright, I sell a lot online. Things like this have happened to me
before. The difference here is shutterfly is a big company and I am a
small one so I have a little bit more wiggle room.

First, they don't make up the address they ship too, somewhere along
the way, your old address was in there -- I don't know if this was a
credit card order or a paypal order but yes, your old address wasn't
changed somewhere.

Second, you never contacted shutterfly. How exactly were they to know
you did not get your order? Yes, you stated the person who got the
book called, but that doesn't mean that the person on the other end of
the phone took the invoice number and knew where it was supposed to go
- normally when people do not get their order they contact the seller
and they track it down or re-ship as needed. You didn't do that. You
just went and got your order and left shutterfly out of the loop. For
all you know at this point, they have re-shipped a book.

Third - it was a custom order - the bulk of what i do as well is
custom stuff, it is normally cheaper for me to remake the item and
reship from my address rather then me pay for the return of the item
and then reship. I would also have told the person to discard the
item. However, I WOULD have gotten enough information so I could
contact the original buyer and explain the delay, and most likely
offer a discount.

Like I said, I have had this happen once or twice over the years and i
know lots of other sellers this has happened too as well. You really
should have contacted shutterfly directly about the mix up and allowed
them to correct it. Most likely they would have rushed you out another
book at no expense - that is just about how ever other retailer
handles mix ups like this.

My first thought after reading this was that maybe you updated just
the billing address and accidentally left the shipping address the
same. I know that is something easy to do on certain websites. My
second thought was that of McJohn's, is it possible that the company
planned to investigate and simply send you a new book rather than have
the old one shipped back to them and then on to you. It makes sense
to me that a big company like Shutterfly would rather save themselves
the time, headache and expense.

Amazon did this to me as well. I asked them if they wanted me to mail
it back (at their expense of course) and they said no just keep it or
throw it away they would mail the customer a new copy to the correct
address.

sent to the wrong address (for whatever reason), and they don't want
to pay the postage to have it returned. a lot of companies would tell
the accidentally-wrong consignee the same thing: Toss it.
I hope you can see that it wasn't personal. I'd hate for anything to
happen to you over a simple mistake.

Jane D.,

While this could have been handled better one has to wonder how they
had your old address if you updated it at the time of the order.

The service to our nation by your brother is appreciated.

BillR.