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 Hypocrisy at Plato's Closet
Posted Fri July 6, 2012 11:40 pm, by Daniel S. written to Plato's Closet
I took a bag with several items to your Mason, OH location on 07/06/2012 to sell. The bag contained barely worn clothes from brands such as JCrew, Sonoma, Nike, and Mark Anthony. I also had a couple of sports team sweatshirts that I had purchased before losing a lot of weight and barely used them.
After not being acknowledged for several minutes (one girl was working the counter while several seemed to be standing around staring off into space), the worker finally grunted "you can fill out a paper" and nodded towards the stack of forms on the counter. I gave her the benefit of the doubt here as the store was busy and her coworkers seemed to be on the lazy side, which I know is frustrating. I filled out a form, left my bag, and briefly looked around the store before leaving to run a few errands.
While looking at clothes, I spotted a couple of polo shirts that looked nice, but had fabric that was so warped I would never be able to wear them. I held one (that was my size) to my chest. I tried another that I thought might be okay on and it was incredibly tight- and I'm a relatively skinny guy. I also found someone's old sports jersey on the shelf (it had a local school logo and a last name), which I thought was tacky for a place that markets itself as selling high quality, name brand clothing.
This previous paragraph leads me to my frustration- when I returned later, the woman working the counter brought my bag back out and said she would only take two of my twenty something items. When I asked why, she simply said "it is up to our discretion." She pulled out one of my polo shirts and said that "you washed this so much that it has shrunk." I held the shirt (which came below my waist) up and asked how that shirts could be classified as shrunken. I also mentioned the number of ill-fitting shirts I had looked at, to which she simply again said "it is up to our discretion what we take."
I signed for my two items, took my money, then started out the door. The clerk had the nerve to say "we are always looking for men's clothing, so please sell with us again." I then asked "well, why did you refuse a bag of perfectly good clothing then?" to which she rolled her eyes and said "we can't buy everything."
Hypocrisy is not a good business practice.
Set a better, more consistent standard for accepting clothing. It seems like the acceptance is only up to one employee's discretion, which creates a situation where one employee might accept a used sports jersey (from a friend perhaps?) while another employee, possibly in a bad mood, might turn away everything.
Also, monitor what you do accept to make sure the clothing being accepted is actually in good condition. Every shirt I looked at was warped, and the store in general smells like dirty laundry.
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by Steve OH (IO) Posted Thu July 12, 2012 @ 3:20 PM
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I'm not sure why as they are clerks in a used-clothing store, but if a
company fosters that attitude, that's how the employees will act.
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by DJS Posted Thu July 12, 2012 @ 3:22 PM
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Partially because of the rudeness, partially because it appears to be
geared towards a much younger demographic.
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I go to a very nice second hand store that has a nice brochure printed
for customers to take home as a guide. It has examples as to what is
acceptable and what is not. I think this would be a good practice for
all nicer second hand stores.
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Heh. "Sonoma." Not much of a brand. I think I'd donate that stuff
to Saver's or Goodwill and save the *real* brands for second hand
stores. ;)
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by PepperElf Posted Mon July 9, 2012 @ 5:22 PM
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The problem you have here is the following
1) They are not required to take anything they don't want.
2) They are not required to pay you what you demand.
Your clothes may have been barely used, but that doesn't mean it's
something that's in style, or something they know they can sell.
It's a bit like when I watch those clips of Hardcore Pawn. Sure
customers tell the employees what they feel they should get for their
items. But it doesn't mean it's what the item is actually worth
paying for. Or that it's something they can actually market.
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Okay
by Daniel S. Tue July 10, 2012 @ 12:12 AM
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Nope
by DJS Thu July 12, 2012 @ 3:20 PM
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by andbran Posted Mon July 9, 2012 @ 2:02 PM
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why not try selling them on craigslist? i never understood resale
shops. in fact i have bought good quality clothes at thrift stores.
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Agreed
by Daniel S. Tue July 10, 2012 @ 12:15 AM
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Crazy
by Daniel S. Tue July 10, 2012 @ 12:19 AM
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Definitely
by Daniel S. Tue July 10, 2012 @ 1:28 PM
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SHARED LETTERS 
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