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 Denied a $20.00 E-Card
Posted Sat July 7, 2012 9:53 am, by Vannessa D. written to Omaha Steaks
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On July 7, 2012, I was contacted by Omaha Steaks outbound call center regarding current specials and offers that they were having. I informed the caller, Jaylen, that I had been contacted several times in the past two weeks by a representative named Jerry, who had made me an offer of a $20.00 e-card if I placed an order (no specific package was named). I advised Jerry that as a loyal Omaha Steak customer I always ordered the Happy Family Combo and that was the package that I wanted. I told Jaylen that I wanted the $20.00 e-card that I was promised to go with this order. Jaylen consulted with a supervisor and they both adamantly refused to include the $20.00 e-card that I was promised with this order. I advised Jaylen that it reflected poorly on the manager to refuse to give me the card that was promised by their call center and to remove my name from the outbound call list. I was appalled by the way that this matter was handled. I placed my order online (Confirmation #G0872844NNMM), rather than allow the call center to place the order.
I would like Omaha Steaks to refund $20.00 from my July 7th order and to email me another $20.00 e-card for my next order to compensate me for the absolute way they harassed me for two weeks to place an order and then deny me the offer that was promised to me.
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