Posted Tue July 10, 2012 3:23 pm, by Rebecca W. written to Corps Public Adjusters, Inc.
On May 14, 2012 our house suffered smoke damage and we were solicited by and accepted a contract by Shane of Corps Public Adjusters. Nick was there as well and said that he would be our adjuster.
The day we met we were told that our house would need extensive cleaning, during which we could not be present. We were told that our best option was to stay with relatives until this could be resolved, which would be quickly. Nick said that Corps Public Adjusters, Inc. (himself, or an associate) would meet with the State Farm adjuster to go through the house to do an initial assessment. That would happen in twenty-four to forty-eight hours. From there the cleaning crew would come in and Nick would meet with them to go over what all should be cleaned. They would clean and it would take approximately one week to complete the cleaning. Meanwhile, all plastic items would be set aside for an adjuster to go through and itemize. We were told that an adjuster would then come out, go through everything that would have to be replaced, work up a list for State Farm and submit it. We could have access to that list prior to its submission. Following this we should receive a check in approximately four to six weeks.
We feel that this contract has not been upheld. We heard nothing from Corps Public Adjusters until May 23, 2012 and only after I had sent an email expressing my concern. We received a call on May 21, 2012 from the cleaning company. My husband had to go meet them to go over everything that they would be cleaning. They expressed concern that our clothing had not been removed from the premises. We were under the impression that Corps Public Adjusters, Inc. would be handling this meeting, our clothing cleaning, etc. I sent an email to Nick and Shane expressing my concern with the lack of contact and explaining that I wanted to be kept up to date with things that were occurring as they happened.
On May 23, 2012 I sent a list of some of the things that had been in my basement. We had no further contact until May 29, 2012 when Nick Mess returned my call from May 25, 2012. As of that point our clothing still had not been removed, we were unaware as to what was happening with our electronics, etc. On May 31, 2012 an email was sent back asking us not to remove any clothing, and that you would schedule a cleaning of the basement with the cleaning company. We were not given an estimate of time, but they had mentioned that they would send over the list of items “when they had completed it”, leaving us to infer that the list was in the process of being completed.
We sent an email, again addressing my concern that this process was taking longer than we had anticipated on June 4, 2012. We were unable to continue keeping our family 150 miles apart. Per our phone call we addressed an advance check in order to rent a hotel room for at least a few days in order to visit and sort through some things in the house, take trash out, etc. We also reiterated that the cleaning company should come back out to complete the basement. On June 5, 2012 the list of items was sent for our approval.
The list contained very few belongings and was generalized. At the rate at which this process was progressing, I expected a very detailed list. It was incomplete and missing a LOT of items; a lot of items were undervalued. My husband and I had to spend hours on the phone going through items in our house to adjust the list given to us. The whole reason for hiring a public adjuster was to avoid this tedious process. It is very difficult to itemize a house when one person works sixty hours per week and the other is three hours away.
On June 12, 2012 we sent an email asking about the advance check in order to buy mattresses/bedding and pay for hotel rooms. On June 13, 2012 we received a reply that we should receive a check in approximately one week. As with all the other emails, some of the questions were answered, others were not. On June 15, 2012 I sent an email and left a voicemail inquiring on the status of the claim.
We spoke with a representative of State Farm. They have received an itemized list of items, but they have NOT, as of June 19, 2012, received a request for living expenses.
We feel that Corps Public Adjusters, Inc. has not adhered to the contract in which we entered. We have done an inordinate amount of work on this claim, we have not been kept abreast of things that were going on, it is difficult to get a response and it is usually not a complete one.
The Monday or Tuesday, June 23/24th, we received a phone call from Nick claiming that our State Farm agent had "forgotten" our living expenses check, so he was rushing our contents check.
He called on Thursday the 26th and said he got the checks. I was at my mother's 3 hours away and couldn't meet until Tuesday, July 3rd. He said that we had to sign the check, they would deposit it and then give us money. He sent another associate (who had no clue what he was doing according to my husband) to have my husband sign for us.
Tuesday, July 3rd he was supposed to come to go over all of our receipts, etc. and give us money. He said he had an appointment in the morning and early afternoon and would come late afternoon. When he wasn't there by 6:15PM I called him. Left him a message, called his associate, left him a message. Called the main number, left a message.
He called back and said that he was sorry for the miscommunication. He didn't "get a chance to deposit the check". When I told him that that was COMPLETELY UNACCEPTABLE, he said that he was "busy" because there "were a lot of fires" and he had "a family emergency". I told him that I was sick of getting jerked around & I wasn't even sure that it was a legitimate business. I told him to have his boss ("my boss?!") call me on Thursday morning (because of July 4th). I haven't heard ANYTHING from them.
I did ,however, lodge a BBB complaint. I have a 2 year old daughter and only one income. We don't have the money to replace all of our belongings (or our food) and still pay our bills. It's been 8 weeks and we have received NOTHING.
Give us all of the money owed to us by the insurance company INCLUDING the 20% they were supposed to work for.
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