Nordstrom Suit

How does a suit alteration not fit? Don't you wear the suit while
they measure it?


How long was it between your latest measurements & alterations and the
wedding?

WOW.

Nordstrom's makes a big -- no, a HUGE -- production about the quality
of their customer service. They need to put their money where their
mouth is and refund the purchase.

I am a bit confused. You purchased the suit at Nordstrom, but did they
do the alterations? If THEY did them and got them wrong, they should
offer to do additional alterations to make the suit fit you.But the
suit can't be returned. If you had the alterations done elsewhere,
Nordstrom owes you nothing. You will need to go to where you had the
alterations done and have THEM fix it.

I have never picked up an article of clothing after having it altered
without trying it on before leaving the store to make sure it was
right.

for my friends wedding I had to have my suit altered twice before it
fit right. I also tried it on before I left with it.

aren't typically returnable, simply because they are no longer the
"stock size" they were when they were manufactured.

But I have to wonder how you had custom alterations done to your
suite and never tried it on before a major event. My fiance had 2
suits he bought and had altered before a formal event at my work last
year. He picked them up on a Thursday morning and tried them both on
as soon as he got back home, just in case he needed to have further
alterations.

That you waited until the day of the wedding to find out the suit
didn't fit, forcing the purchase of yet another suit is also not their
fault.

I don't believe that the intention was to "treat you like a criminal"
but they told you NO and for whatever reason, you believed that
translated to poor customer service. It's not - it's pure common
sense. You can't custom alter clothing and demand they take it back
if the alterations aren't sufficient. They just need to alter it
again and you might have to invest a little more time in the future.