Being Conned by Verizon Wireless into a New Contract and Plan

Posted Tue August 7, 2012 12:00 pm, by Kristi G. written to Verizon Wireless (Cell Phones)

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I went in to a Verizon location on June 13, 2012, because I was having problems with my phone and this is the third phone Verizon sent me, with the same problems. The rep convinced me to accept a new phone, keep my old phone, change my number and change my plan. Stating all of this would be more beneficial and cheaper on me....I also informed him 3x I was not signing a new or extended contract and he confirmed I was not..a month later I get this huge bill and I call Verizon and they state that I did in fact sign a new contract and have a new plan that is 60 more.

Eliminate the new contract, the whole entire bill, revert my plan to my previous plan and let me finish until my previous contract is up in January and then I am done.

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Re: Being Conned by Verizon Wireless into a New Contract and Plan by fairywithfangs Posted Tue August 7, 2012 @ 3:28 PM You stated you accepted a new phone, new phone number and changed your plan. This sounds exactly to me like to you signed up for a second plan in order to get a new phone. Reply Re: Being Conned by Verizon Wireless into a New Contract and Plan by RedheadwGlasses Posted Tue August 7, 2012 @ 1:21 PM If you didn't sign anything at all, I think you should demand that they prove that you signed something. Reply Re: Being Conned into a New Contract and Plan by spunkyboy08 Posted Tue August 7, 2012 @ 10:41 AM I also informed him 3x I was not signing a new or extended contract and he confirmed I was not... Did you get this is writing? That way you have written proof of what the rep told you, & what you have in writing backs you up when it comes to your complaint. Reply I think more importantly by petgiraffe Tue August 7, 2012 @ 2:37 PM