Subway taking money from people

Posted Wed August 8, 2012 4:51 pm, by Kevin J. written to Subway (Sandwich Shops)

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I went to the subway on Alameda Blvd.in Albuquerque, on august eighth 2012 at 1:35 P.M.where me and my sister got two sandwiches one was a 6 inch turkey and mine was a foot long turkey with bacon which I saw on the board was an added $1.30 which was OK. the lady rang me and my sister up and the total was $12.15 and I repeated to the lady that we had just a regular 6 inch. sub and a foot long with bacon, she said "I know your total comes out to $12.15." Then I took out my phone and used the calculator on it and the total came out to $10.50. sadly this was after we left the restaurant, I didn't want to dispute the cost because there was other people in line there waiting. so around 2:00P.M. later that day I called the General Manager of that store location and he was arguing that there was no proof since I didn't take the receipt. and I kept telling him that the lady that rang us up added over $2.50 to the total and he kept going back and forth saying that it was correct and I kept telling him no it isn't because a 6 inch. sub is only $3.50 and tax in New Mexico is less than 7% and the lady charged us $4.75 which is outrageous you cant charge someone a $1.25 in tax I mean that's just ridiculous. I was not able to get anywhere with the General Manager on the phone so I thought why not let the viewers on this website hear about this experience.I know its only a few dollars but I don't want this to happen to another person again.

I would like subway to give me my money back and I would also like subway to give me some discount or something for the future from the trouble I went through with there store and not only them but of all people the General Manager of the restaurant.

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Re: Subway taking money from people by jeishere Posted Thu August 9, 2012 @ 1:37 PM Something doesn't add up here. How could you have not gotten a receipt when you thought you were being overcharged? It doesn't make sense that you thought you were being overcharged but didn't get a receipt to see what the charges were. Reply Re: Subway taking money from people by CrazyRedHead Posted Thu August 9, 2012 @ 9:57 AM Since you did't get the receipt, how can you even prove what you bought, or that you were even there? Reply Re: Subway taking money from people by tali Wed August 8, 2012 @ 9:09 PM You just never know when you will need it. by Bill R. Posted Wed August 8, 2012 @ 9:44 PM tali, You are correct about getting receipts. However, I have noticed [since their Free Cookie with a completed questionaire started using the serial number on the receipt to register] one has to ask to get a receipt. BillR. Reply