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Tricare Not Accepted at Walgreen's Pharmacies

Posted Fri August 10, 2012 12:00 pm, by T. B. written to Walgreen's

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I had a prescription to turn in and went to Walgreen's 24 hour store located on San Pedro Ave in San Antonio, TX. I waited my turn to be helped, they were busy, so it took a bit. When it was my turn, I already had my insurance card and my military ID card out. I have Tricare and its my secondary payer. When I stepped up to the window to hand in my Rx, the tech took one look at my military ID card and told me that they do not accept Tricare. I was pretty stunned since Tricare care is accepted at most all pharmacies and provider offices. She went on to say that letters were sent out to patients and that they had stopped taking Tricare last year sometime. She also went on to tell me that they would again accept Tricare starting in September.

I have not been a patient of Walgreens for many years, so I am not sure how they would have notified me. I use Target or get my Rx's filled on post for the most part. It was after 7pm and Target pharmacy I use had closed and since I had seen a civilian provider, I cannot get my Rx's filled on post. I chose this Walgreens because of the most excellent customer service that I had received the day before when dealing with my daughter's Rx issue. Normally when Target is closed I will go to Walmart, but again, since Walgreens really went the extra mile for my daughter, I wanted to use them for my own self.

My complaint is that there really should be a listing of insurance carriers that Walgreen's doesn’t take, posted somewhere, so that customers can see if their plan or carrier is accepted. I wouldn’t have had to stand in line for so long had there been a sign that indicated accepted carriers.

Please post either a listing of accepted or non accepted carriers somewhere in the customer area in your pharmacies.


Reply



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by bhskittykatt Posted Thu August 23, 2012 @ 6:07 PM

I always check with my insurance to see where it's accepted and where
it isn't. I've always considered it MY responsibility to find out
where I can and can't use insurance. That's just how it's always been,
and I've taken it for granted.

I don't know what Walgreen's does and doesn't accept, but both lists
are probably fairly lengthy, so I don't know how practical posting a
sign would actually be.

Reply
by billt Posted Wed August 15, 2012 @ 1:41 AM

Just to let everybody know, tricare has a web site you can sign up
for various email newsletters that keep you informed I received a
alert that walgreens was being removed from the acceptable list on a
certain date YOu need to stay informed it is not walgreens
responsibility

Reply


they also have a phone number and mobile app! They really went out of their way to make this available 247... by PepperElf Wed August 15, 2012 @ 12:59 PM

by Back_n_TX Posted Tue August 14, 2012 @ 3:03 PM

It's not practical to post of a list of all the insurance plans that
they accept or don't accept. There are, quite literally, thousands of
different plans and variations on plans. They would need to paper an
entire wall.

Reply

by T. B. Posted Tue August 14, 2012 @ 6:21 PM

that I do agree with. And you are entirely right.

Reply

by RedheadwGlasses Posted Tue August 14, 2012 @ 11:41 AM

If you'd been in the ER, why not just use the hospital pharmacy?
Surely that pharmacy would take Tricare, wouldn't it?

Reply


Baptist Emergency Hospital by T. B. Tue August 14, 2012 @ 1:52 PM


And even if it does have one, no guarantee that it would be open. by Maegan Z. Tue August 14, 2012 @ 4:22 PM


I've used several hospital pharmacies by RedheadwGlasses Wed August 15, 2012 @ 12:52 PM


Where I live (and have worked in many hospitals) by Harleycat Tue August 14, 2012 @ 5:23 PM


Did a search and it's not a law... by Harleycat Tue August 14, 2012 @ 5:28 PM

by PsychoSekc Posted Mon August 13, 2012 @ 8:52 PM

It was not a secret that Tricare was not going to be accepted by
Walgreens beginning January. This has to do with Express Scripts(which
Tricare is a part of) and Walgreens not coming to an agreement
regarding insurance payments. In fact, Express Scripts and Walgreens
began to send out letters stating this back in September. Walgreens
was also very vocal about this in the form of advertisements all over
their stores and pharmacy staff were notifying patients of this and
passing out forms so that patients could contact their insurance and
speak their thoughts on it. Not only that, Walgreens competitors were
also very vocal about it in the form of advertisements all over their
stores and flyers informing patients that they take Express Scripts
and you can transfer a Walgreens prescription over when necessary.
Walgreens and Express Scripts recently came up with an agreement and
Express Scripts patients can go back to Walgreens beginning September
15th.


Reply


I do not recall... by T. B. Tue August 14, 2012 @ 2:36 PM


I'm really surprised... by PsychoSekc Tue August 14, 2012 @ 7:54 PM


it's tricare. it's not the best in the world. never expect them to put everything into your hand by PepperElf Wed August 15, 2012 @ 10:14 AM

by hobbs Posted Mon August 13, 2012 @ 1:29 PM

Tricare used to be carried at Walgreens, but there was a dispute with
something between Tricare (South?) and Walgreens. The matter has since
been resolved, but Tricare won't be back in Walgreens until September.

Reply

by McJohn Posted Mon August 13, 2012 @ 10:15 AM

So they dont have a list, do you know how many insurance companies
they take and dont take?

And you would still waste time going into the store and then time
reading the sign only to find out they dont take your card.


Reply


Not a waste really by T. B. Mon August 13, 2012 @ 12:22 PM

by PepperElf Posted Sun August 12, 2012 @ 2:12 PM

http://www.tricare.mil/mybenefit/home/Prescriptions/FillingPrescriptio
ns



http://www.express-scripts.com/TRICARE/pharmacy/




So, if you want you can yell at walgreens to give you the list, and
see how long that takes.

Or you can get the information in a few minutes from Tricare.


Reply


That's great info now..however by T. B. Sun August 12, 2012 @ 4:38 PM


Why WOULDN'T you have tried finding out who takes your insurance first by PepperElf Sun August 12, 2012 @ 9:53 PM


OMG by T. B. Mon August 13, 2012 @ 11:34 AM


OMG... if you didn't have time to read the tricare list, how would you have time to read a walgreens list? by PepperElf Tue August 14, 2012 @ 7:08 AM


Did you even read by T. B. Tue August 14, 2012 @ 2:28 PM


Did you even read? by PepperElf Wed August 15, 2012 @ 10:09 AM


Never Mind.... by T. B. Wed August 15, 2012 @ 8:05 PM


So your request for a sign would have done what? by PepperElf Tue August 21, 2012 @ 9:45 AM


"to return home" - um... Tricare has this available via phone too. Pretty sure their operators could help direct you without making you go home first by PepperElf Tue August 14, 2012 @ 7:21 AM


Again... by T. B. Tue August 14, 2012 @ 2:32 PM


"Why would I call?" why do you need sign then? by PepperElf Wed August 15, 2012 @ 10:10 AM




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