Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters

Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. NFC Payments and dissapointment
  2. Horrible Service/Food repeatedly
  3. hey
  4. Rude Manager
  5. Bad cashier
  6. US Airways Treats our Heroes with Disrespect!!!!!
  7. Rude confrontation with a senior member of your management.
  8. you continued to ding my credit score so i switched to at&t wireless
  9. He snatched my money and I am pissed
  10. theft at franchise
  11. I donít know where to begin
  12. Will Not replace TV with cracked screen that I DID NOT crack
  13. Canon Sucks - Terrible Horrible Bad Customer Service
  14. Victim of Road Rage by one of your employees
  15. Customer Service is Terrible
  16. No Water for You!
  17. Suggestion Box Update
  18. You have received and are using my information that you do not have legitimately.
  19. Video baby monitor
  20. Regarding the Members of Planet Feedback
  21. Why is it such a hassle?
  22. Extremely disappointed and furious
  23. The Suggestion Box
  24. Bad Shopping Experience
  25. What Can You Do for Us as President, John McCain?


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Horrible Experience
by Natalia A. of Trujillo Alto, Puerto Rico, District of Columbia written to DirecTV, Inc. Posted Fri October 31, 2014 3:51 pm

September 26, 2014.

DIRECTV Customer Service
P.O. Box 6550
Greenwood Village, CO 80155-6550

Sharon Bowers, Acting Chief
Consumer Inquiries and Complaints Division
Consumer and Governmental Affairs Bureau
Federal Communications Commission
445 12th Street, SW Room CY B-514
Washington, D.C. 20554

Puerto Rico Telecommunications Board
500 Ave. Roberto H. Todd

Read More
Gratitude to staff member Kim Hilo
by John G. of Los Angeles, California written to Wells Fargo Posted Fri October 31, 2014 2:06 pm

I was assisted by Kim Hilo at the Wells Fargo located at 7311 N. Figueroa St., Los Angeles 90041 (Eagle Rock/Vons branch) and want the company to know how helpful she was. For complicated reasons, I needed to pay off an account overdraft and am not currently a Wells Fargo customer, but that's what made her help so extraordinary: she and the company had nothing to gain from me, and she...

Read More
Urgent Help Needed Resolving Fraudulent Amazon Buying Experience
by David S. of Mount Airy, Maryland written to Amazon.com, Inc. Posted Fri October 31, 2014 12:39 pm
2 replies, Last Updated: Fri October 31, 2014 7:38 pm

On September 29th, 2014 we purchased a remote control car on the Amazon.com website. The item was a gift for our God Child for his birthday on October 10th, 2014. We received the item on October 4th, 2014.

When we went to wrap the box on October 8th we noticed that the product contents were used because the plastic packaging inside the box had already been opened then taped back up and a...

Read More
Nightmare on Elm Street
by Peggy S. of Silver Spring, Maryland written to Verizon Wireless (Cell Phones) Posted Fri October 31, 2014 9:21 am
3 replies, Last Updated: Fri October 31, 2014 7:45 pm

This is my third submission here related to using Verizon Wireless for our new business cell phone service. Since no one from Verizon is bothering to read or respond to these comments, I'm actually just submitting this final one for anyone else who may be considering using this service. After 1 month, 6 visits to Verizon Wireless stores and 13 calls to customer service, we still have no name...

Read More
New customer. excited to join.
by Dennis B. of dallas, Texas written to DirecTV, Inc. Posted Thu October 30, 2014 11:50 am
1 replies, Last Updated: Thu October 30, 2014 12:42 pm

Is not what I will ever say again.

Your sorry excuse for customer service means that you won't remove a dish that YOU installed. I "rented" this equipment and YOU want me to send you every piece of equipment. But the one piece of equipment that YOU installed on an apartment building. It would take your guys ten minutes. What if I was an elderly/disabled person that couldn't get...

Read More
The Business Network will not give me my refund
by Quincy T. of Travelers Rest, South Carolina written to The Business Network, LLC Posted Wed October 29, 2014 10:35 pm
3 replies, Last Updated: Thu October 30, 2014 9:39 am

Christopher Joyce called me and made an offer to set up a business meeting between myself and at least 75 realtors for a fee of $1,500. The meeting never happened and I asked for a refund which he agreed to pay. That was 2 months ago and I never received my refund. He and the members of his company will not return my phone calls or emails. I simply want a refund for services not rendered and they...

Read More
Less calories and sugar
by Amber B. of Bethel , Connecticut written to Clif Bar Inc. Posted Wed October 29, 2014 3:51 pm
3 replies, Last Updated: Fri October 31, 2014 7:12 am

I am writing to inform you of a complaint I have about your protein bars. I am addicted to the taste and variety of flavors you have however I am displeased with the calorie content of these bars. Most of them are over 250 calories per bar! Now I love your bars but this is a ridiculous amount of calories to consume in one bar.

I think you should come out with a new line of 100 calorie bars...

Read More
by Ryan S. of Columbus, Ohio written to Verizon Wireless (Cell Phones) Posted Wed October 29, 2014 12:59 pm
2 replies, Last Updated: Thu October 30, 2014 3:56 pm

I'm going to make this as concise as possible, as my experience with Verizon since October 10 has been anything but "concise." On 10/10, I requested my wife and I to be move from post-paid to prepaid to save on monthly cell charges. My wife's phone (a basic / feature phone) worked fine, but my smart phone did not. However, they terminated my pos-paid account, leaving me with no cell...

Read More
by David I. of Austin, Texas written to Sprint Wireless Posted Wed October 29, 2014 12:45 pm
3 replies, Last Updated: Thu October 30, 2014 6:43 am

I renewed my contract because I was told my service area (Austin, TX.) was covered in Sprint Spark Service. I purchased a Galaxy Note 4 and I sit in 3G coverage all day, while my associates 5ft away from me get 4G LTE coverage on their phones.. I paid and renewed my contract to DOWNGRADE?

I want Sprint to STOP LYING. If you don't have the service in place, or the means to maintain it, you...

Read More
iPhone 4
by Kevan J. of Garden Grove, California written to Apple Computer Inc Posted Wed October 29, 2014 11:57 am
2 replies, Last Updated: Thu October 30, 2014 6:56 am

Dear Apple,
I would like to discuss about your product, the iPhone 4. I have been very satisfied with your iPhone 4 for about 4 years now. I am fully aware of the phones in competition today, but I still feel that your iPhone 4 is still #1 in my book. I am currently 16 yrs old right now, but my family and I are in a very poor situation. We were fortunate enough to afford the iPhone 4. I have...

Read More
Bad Whirlpool
by Sue F. of Marshfield, Massachusetts written to Whirlpool Posted Wed October 29, 2014 7:33 am

I bought a Whirlpool Cabrio washer. BIG MISTAKE....
This is like a nightmare. Not getting clothes clean.
Wrinkles...I have never seen so many wrinkles.
Soak..Put to soak, water just drains out.
Today was the worst.. I put my curtains on delicate cycle. Some have rips,
They are in awful shape. My past washer I would wash them on normal cycle,
And would come out fine.

Read More
My bad experience in my local Mcdonld's....
by Julio D. of santa ana , California written to McDonald's Posted Wed October 29, 2014 1:07 am
4 replies, Last Updated: Thu October 30, 2014 6:59 am

On October 27, 2014, around 9:00 pm, I skateboard it to McDonald's (store #5806). The First thing that I didn't like from my visit is that i slip on the sidewalk and landed on my back, but i looked at the floor and it didn't looked wet. I guess that the floor/sidewalk is oily. I walked in the restaurant with pain, I order a double quarter pounder combo. I got my cup for a soft drink and the soda...

Read More
Upset new cardholder
by Frank T. of Somerdale, New Jersey written to Diners Club Posted Tue October 28, 2014 9:49 pm
3 replies, Last Updated: Wed October 29, 2014 5:40 pm

I recently applied and was approved for the new Diners Club Elite card. The first time I attempted to use the card at Target I got a security freeze, I called up and after 45 minutes on the phone with customer service I was able to get the charges through. I then, a few days later, attempted to make another charge at Target. My card got another, permanent security freeze. It has been 10 days and...

Read More
3 days in and ready to give it back!
by Jamentria G. of Madison , Tennessee written to DirecTV, Inc. Posted Tue October 28, 2014 9:08 pm

I have had the services for less than 3 days and it's been a struggle to say the least! The tech was scheduled to come between 8-12 and didn't bother to get here until after 3! He lied to me and told me he was on his way and lied to you by telling you he had been at my home but had to leave to return to a previous job he completed prior to mine.

I specifically told this tech that AT&T...

Read More
Coleman customer service
by Ron J. of Grand Junction, Colorado written to Coleman's Posted Tue October 28, 2014 8:12 pm
2 replies, Last Updated: Thu October 30, 2014 8:04 am

I had a problem with a Coleman heater that has a lifetime warranty. When I called the customer service number I was on hold for 18 minutes. When I did speak to a representative she insisted that Coleman products do not have a lifetime warranty. I read it from the instr booklet, she had me photograph the page and the heater with the serial number visible. After getting back to me several days and...

Read More
by temple r. of Durant, Oklahoma written to American Telephone and Telegraph Posted Tue October 28, 2014 12:00 pm
5 replies, Last Updated: Tue October 28, 2014 10:53 pm


Sent: Tuesday, October 28, 2014 12:21 PM
To: info@att.com
Subject: service sucks

At 9:30 this morning I got on phone to talk to you about my U-Verse. I was in a good mood. I AM NOT NOW

Read More
Terrible Employees and Food And Service
by john f. of West Haven, Connecticut written to Burger King Posted Tue October 28, 2014 8:57 am
4 replies, Last Updated: Wed October 29, 2014 12:02 pm

HEllo Yesterday I was in the location and I was flabbergasted at the utter lack of resprespect your staff has for the public. I was in line behind a couple looking for work and after they were finished the server walked away and started laughing to her co workers about them...and proceeded to leave me in attended for 12 minutes whilst she was hanging out on the back laughing and making fun of...

Read More
Thank you for the amazing track shoes
by Trang T. of Santa Ana, California written to Nike, Inc. Posted Mon October 27, 2014 9:48 pm

I am writing to express my gratitude with your product. My first pair of track and field shoes was from nike company. It was the best shoes I could ever asked for. The quality of the shoes was fascinated!It extremely helped me performed absolutely great during my races.I won couple races all because the shoes worked amazingly great.My feet felt light every time I put it on. The appearance was...

Read More
NFC Payments and dissapointment
by James P. of Milan, Michigan written to CVS Posted Mon October 27, 2014 9:44 pm
6 replies, Last Updated: Thu October 30, 2014 7:05 am

You have disabled the ability of NFC payments which has made it impossible for users of Google Wallet and ApplePay to use their phones to pay. It is crazy that you would disable a secure method and switch to one that would invade users privacy and spy on their purchases / medical information for more monetary gain.

This is very shortsighted of you. People like their Apple products much more...

Read More
Poor service/horrible policy
by James M. of St. Louis, Missouri written to Ticketmaster.Com Posted Mon October 27, 2014 8:44 pm
1 replies, Last Updated: Mon October 27, 2014 9:04 pm

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get supervisor Josue CYS844, he is just as rude as the first associate, I believe his name is Julio. They will not refund any orders I placed, even though I have been a loyal customer for years and placed tons of orders. This particular show was purchased 72 hours ago and is not until...

Read More
Have Contacted AT&T to See About Transferring Business Service
by Peggy S. of Silver Spring, Maryland written to Verizon Wireless (Cell Phones) Posted Mon October 27, 2014 6:49 pm
1 replies, Last Updated: Mon October 27, 2014 7:16 pm

So here it is a week after I wrote my first complaint about Verizon Wireless's complete inability to get a caller ID on our new company phones and here we are, a week later (now a month after service start) and still no Caller ID. The reasons we have been given for this range from ridiculous to absurd. First, we were told that all we needed to do was click on Custom Applications and there we...

Read More
Lunch time rude rush
by Sophia H. of Fort Wayne, Indiana written to Subway (Sandwich Shops) Posted Mon October 27, 2014 4:16 pm
3 replies, Last Updated: Tue October 28, 2014 12:45 pm

Last week I had gone to lunch with a couple of my coworkers to the Subway located on Bluffton Rd, in Fort Wayne, IN (the one near the Kroger Store). When I was telling the lady what I wanted on my sandwich, she would say things like "You know if you put extra lettuce on it your bread's going to be soggy" and let me know that when I asked for "extra black olives" that "the...

Read More
by Rauf S. of Harrison, New Jersey written to Priceline.com Posted Mon October 27, 2014 11:41 am
2 replies, Last Updated: Mon October 27, 2014 12:14 pm

I bought 5 tickets. I would like to make change and called customer service within 24 hours time frame of purchased. I was told that the kind of ticket I have purchased cannot be changed. I do not see any clear message while I was purchasing the tickets.

Help me with my reservation/change

Read More
Rental Car reimbursement
by Tracie H. of Indianapolis, Indiana written to US Airways Posted Sun October 26, 2014 9:07 am
3 replies, Last Updated: Wed October 29, 2014 1:46 pm

I booked my flight in May to fly to Tampa with my 2 children from October 18-25. We received a schedule change a few days prior to departure which included an earlier stop in Charlotte than what was originally scheduled by me. There was a fire at the Charlotte airport yesterday which caused our new rescheduled flight to miss the connection. Very little was done to get me home with my 2...

Read More
Repaired Headlight correctly
by Amaury M. of Cypress, Texas written to Joe Myers Toyota Posted Sun October 26, 2014 2:30 am
2 replies, Last Updated: Sun October 26, 2014 10:44 am

I have purchased a 2010 Toyota Prius from Joe Myers in 2013. Within 30 minutes I have to bring the car back due to the fact passenger headlight was not bright enough. Upon inspection they found the headlamp was melted and needed to be replaced. Not sure how they can sell a car with a safety item like this and pass their inspection.
They replaced the headlamp the next week.
I'm still having...

Read More
Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada