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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Drive-thru service
  2. I can't believe what Sam's did
  3. I just want to see a company do whats right
  4. unethical collection practices , Harrasment
  5. staff
  6. Rude confrontation with a senior member of your management.
  7. Ohio Health- Dublin Methodist Hospital
  8. Worst. Store. Ever.
  9. BEWARE OfficeMax "Free PC Check & Tune-up" RIPOFF!
  10. Humiliation is Bitter
  11. He snatched my money and I am pissed
  12. Suggestion Box Update
  13. Regarding the Members of Planet Feedback
  14. The Suggestion Box
  15. What Can You Do for Us as President, John McCain?
  16. Credit Pre - Approval Notices
  17. bed bugs and rats in the room. treated with disrespect
  18. I don’t know where to begin
  19. Children not wanted at Kaufmann's
  20. Suggestion Box Update
  21. theft at franchise
  22. Kissing at the Chili's
  23. An letter from one of your former customers.
  24. you continued to ding my credit score so i switched to at&t wireless
  25. Why is it such a hassle?




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Rip-Off Feature Preventing Customer use of Remaining Ink in Printers
by Philip R. of Calabasas, California written to Hewlett-Packard Company Posted Sun December 21, 2014 4:14 pm
2 replies, Last Updated: Mon December 22, 2014 7:48 am

I have a HP Officejet Pro 8600, Product No. CM749A. When the black ink ran out, a notice opened that said I would be given the option to print in a color before the print job started. I cancelled the print job, as the window instructed, and attempted to re-print the document I had changed to all red. I never had the option to print in the one color. The printer just did not print.

It is a...

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Customer courtesy and accomodations
by Richard S. of Deerfield, Illinois written to New Balance Athletic Shoe, Inc. Posted Sun December 21, 2014 11:32 am
4 replies, Last Updated: Mon December 22, 2014 8:45 am

I emailed asking for advice on which shoe to buy as a replacement for my favorite new balance tennis shoes. I got that advice from Patrick M. and bought 3 pair from different outlets. One of the 3 pair is terribly defective and happens to be a pair I bought at a sports show when I was in NY. I contacted customer service and they refused to replace them due to the fact that I am unable to produce...

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Furious Customer
by Ailyn D. of Pembroke pines, Florida written to Home Depot, Inc. Posted Sat December 20, 2014 5:09 pm
1 replies, Last Updated: Mon December 22, 2014 8:20 am

I purchased a Samsung fridge earlier this month and my delivery was schemed for December 20. Their delivery time frame was between 11 and 3. They did not arrive until after 4:30 pm. We had to call and ask for an ETA. At arrival one of the delivery males spoke broken English and the other only spoke Spanish. A problem when my husband only speaks English. The delivery guys had a horrible attitude....

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upgrades
by Tony T. of Lyles, Tennessee written to Dish Network (Echo Star) Posted Sat December 20, 2014 12:13 am
1 replies, Last Updated: Sat December 20, 2014 1:34 am

I have been a valued customer for years now and have checked several times to see about getting an upgrade. Each time I get a diffrent excuse about why it will cost me $500 just to upgrade. I would think that after several years of leasing the old equipment you gave me in the first place that would be enough to get a free upgrade. My sister next door just switched her direct tv for u-verse and...

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Your customer service in Kearney, Missouri SUCKS!!!!
by Ken S. of Kearney, Missouri written to Fairpoint Communications Posted Fri December 19, 2014 9:32 pm
1 replies, Last Updated: Sat December 20, 2014 1:26 am

We in Kearney Missouri revolt. We are tired of paying 21st century money for 20th century service. Your franchisee has let you down. Our service sucks (and that's a technical term). Your local customer service reps (Patti Bassford) have lied and placated us for the last time. She hates her job and it shows. We want better Internet. FIX IT!!!!!

Fix your dilapidated unkempt communication...

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Upset customer
by Nicholas H. of Leonard, Texas written to Samsung Telecommunications, USA Posted Fri December 19, 2014 1:32 am
3 replies, Last Updated: Fri December 19, 2014 7:06 am

After several days of waiting for my Samsung Galaxy S3 to be fixed after i sent it in for service due to no network connectivity, Samsung has refused to fix my phone under warranty, which THEIR Samsung KIES software messed up, because of a single, non spider webbed, crack. Upon my asking of them to simply repair the phone so I have a way to use it again without replacing the entire LCD panel,...

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Your quality has gone down hill considerably
by Carolyn B. of Monticello, Indiana written to Hanes Posted Thu December 18, 2014 3:56 pm
1 replies, Last Updated: Fri December 19, 2014 7:07 am

I have worn Hanes Women's briefs for years now and have many pairs that have been washed dozens of times. I recently bought some new ones and after one washing they have shrunk considerably. None of my older pairs have shrunk at all and continue to wash and retain their size and shape. I am very disappointed that a product that I have been a loyal purchaser of has gone from using good quality...

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Customer Service
by Shauna W. of Central Point, Oregon written to Drugstore.com, Inc. Posted Thu December 18, 2014 3:30 pm
3 replies, Last Updated: Fri December 19, 2014 9:21 am

On 11/22/14, I made a purchase on your website. The order # is 03368545669100.
I made my purchase with a HSA card. The order arrived, and everything was great or so I thought.

On 11/26/14, I became very sick and went to the Urgent Care center. My HSA card was denied
for lack of funding on my co-pay, I thought to myself that was odd but just paid cash and went
on my way. I then had to go...

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Drive-thru service
by Susan M. of Alpharetta, Georgia written to McDonald's Posted Thu December 18, 2014 7:26 am
12 replies, Last Updated: Mon December 22, 2014 7:40 am

I stopped at the McDonald's by my office for what should have been a quick Drive-thru breakfast. After paying for my food I was asked to move up because the Egg McMuffin was not ready. After 5 min while at least 10 cars got their orders and the Drive-thru was empty they finally brought mine out. I was half way to my office and realized they never gave me my coffee. I had to turn around, go back...

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Regular customer treatment?
by John E. of Obetz, Ohio written to Kentucky Fried Chicken Posted Thu December 18, 2014 6:52 am
3 replies, Last Updated: Sat December 20, 2014 1:39 am

I visited the kfc at 4480 alum creek dr. on obetz ohio. on 12/17/14 @ 7:42 pm my ticket number was 2900 the resturant #c247005 . i ordered some food alongvwith 10 hot wings for myself. I paid and was told were waiting on your hot wings. After 10 minutes a employee came to the window and said you have 10 more minutes to wait on your wings. I was furious. Then asked for my money back for the...

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shredded cheses sick
by temple r. of Durant, Oklahoma written to Kraft Foods, Inc. Posted Wed December 17, 2014 9:47 pm
2 replies, Last Updated: Thu December 18, 2014 12:00 pm

Having used Velveeta for mac and Cheese, w/ rotel, to make fudge, etc. I was willing to try the new shredded cheese by Velveeta for cooking and nachos.

You need to stick to the same cheese as it was disgusting and a waste of money for that big bag of yuck!!!!!!!

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Beware being setup for double ripoff
by Susan P. of Walton, New York written to Amazon.com, Inc. Posted Wed December 17, 2014 7:11 pm
3 replies, Last Updated: Wed December 17, 2014 7:57 pm

Take care you don't experience what I just did today--to get double cheated by Amazon.

I had a "promotional" amount on my account and when purchasing, one has NO choice but to have such amounts applied automatically to a purchase.

I bought an ebook using my kindle yesterday for $3.99. I read most of the book...until it just went down the drain. As Amazon allows refunds on ebooks...

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gallery applances are bunch of crap!!!!!!!!!!!
by cheryl l. of arab, Alabama written to Frigidaire Home Products Posted Wed December 17, 2014 6:13 pm
1 replies, Last Updated: Wed December 17, 2014 7:12 pm

I have a Frigidaire Gallery Convection oven and have not had it a year and the control panel is giving an error for the control panel and nothing will work on it. Got it to match my gallery dishwasher and have had to replace the control panel on it also. NOT GOOD Appliances!!!!!!!!!!!!!!!!!

Make your products better like they used to be.

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Thank You
by William G. of Sheffield Village, Ohio written to University Hospitals Health System Posted Wed December 17, 2014 3:52 pm
1 replies, Last Updated: Wed December 17, 2014 4:10 pm

Sir/Madam,

I was recently a patient in Elyria Medical Center and feel compelled to write and compliment your nursing staff.
While I was an inpatient in medicine on the 5th floor as well as in Intensive Care on the 2nd floor, your staff were most personable and professional.
Of particular note would be the following nurses on ICU. I only know them by first name but I know you...

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Very Unsatisfied with Customer Service and Lost Items
by Abigail S. of Stockbridge, Massachusetts written to United Airlines Posted Wed December 17, 2014 2:26 pm
5 replies, Last Updated: Wed December 17, 2014 10:37 pm

Two items were left on two different United Airlines flights. Those items were:

A jacket – file reported and never found/returned – (Clearly left in sight in overhead bin) - No call back

The other item was of much more value – a folder with very confidential financial information in it – file reported and never found/returned- No call back

The process to which we needed to follow to...

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BAD CUSTOMER SERVICE
by J S. of Port Chester, New York written to Tracfone Wireless, Inc Posted Wed December 17, 2014 1:48 am
1 replies, Last Updated: Wed December 17, 2014 7:16 am

I have a second tracfone that was used for emergencies which I recently re-activated and gave to my son. Phone was accidentally water damaged, and I purchased a new one which I tried to port the old number and remaining minutes onto.
Customer service rep had me on the phone for over an hour just to switch these two things. When we were finished she told me that my new phone would be active in...

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stressing me out
by Dena F. of Marshalltown, Iowa written to Eastland Shoe Co. Posted Tue December 16, 2014 11:28 pm
2 replies, Last Updated: Wed December 17, 2014 9:44 am

Date: December 13th, 2014, 10:20 am
Subject: This is getting bad, trying to contact 7 times, no response

I purchased a pair of shoes and checked on the order, it says there is no tracking information. I ordered early November.
I have written many times, get their advertising emails almost daily but never an answer to the question, where is my order.
I wanted it for the holidays and have...

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I'm not going away.
by Stephen C. of Willington, Connecticut written to Charter Communications Posted Tue December 16, 2014 7:12 pm
3 replies, Last Updated: Wed December 17, 2014 7:50 am

Charter holds a contract that grants them the exclusive rights to provide service to my town barring any and all other Internet service providers from coming in to offer us a choice. They refuse to provide 10+ families with any kind of service due to the fact that there's only 10+ families. Claiming they can't afford to build their network in our area. Then they tell my GF that if we want their...

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Allow customers to DISABLE post-play on Prime Video streaming
by nick n. of gar, California written to Amazon.com, Inc. Posted Tue December 16, 2014 1:57 pm
5 replies, Last Updated: Sat December 20, 2014 1:48 am

Amazon Prime Video has added banner-popup that appears over the credits of streaming movies. A feature resembling Netflix's terrible Post-Play feature.

Many people cancelled Netflix because of Post-Play. If Amazon is to add such a despised streaming feature, Amazon should at least have a setting for disabling it.

Amazon needs a setting to disable Post-Play ASAP. Many people do not like...

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I can't believe what Sam's did
by Margaret D. of Clinton, Tennessee written to Sam's Club Posted Tue December 16, 2014 12:00 pm
7 replies, Last Updated: Thu December 18, 2014 11:41 am

In early November 2014 I purchased a 24oz. container of Aritoni Shredded Parmesan Cheese at the Sam's Club in West Knoxville, Tennessee. Bar Code 4147115927, use by 2-13-15 code 423003H03 23:40 from the package itself. After opening I stored it in the refrigerator per mfg. directions. I had used approximately 1/2 half of the container yesterday I got it out to use when I noticed the bottom...

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Please look into this!
by Jackie C. of Florence, Texas written to Ikea Posted Tue December 16, 2014 11:53 am

Bought 3 sets of bed slats. Each bed broke out in bedbugs. We never travel so could not pick up from anywhere else.

Get rid of the bedbugs.

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why won't anyone answer, I have written many times
by Dena F. of Marshalltown, Iowa written to Eastland Shoe Co. Posted Mon December 15, 2014 10:41 pm
5 replies, Last Updated: Wed December 17, 2014 7:33 am

NO one has answered this yet, am I getting ripped off?

To: James Klein, President (support@planetfeedback.com)
Date: December 13th, 2014, 10:20 am
Subject: This is getting bad, trying to contact 7 times, no response

I purchased a pair of shoes and checked on the order, it says there is no tracking information. I ordered early November.
I have written many times, get their advertising...

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Defective digital camera
by Sandra B. of cincinnati, Ohio written to Samsung Electronics America, Inc. Posted Mon December 15, 2014 9:53 pm
3 replies, Last Updated: Wed December 17, 2014 1:05 pm

I purchased a Samsung digital camera about eighteen months ago. Used it only once. I took the battery out per instruction. I tried to use it again ,the camera does not work. Called customer service, was told to charge the battery, still does not work. Called back and was told the service to the camera would be $50.00.The camera cost about $70.00.

I would like for the company to replace my...

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Big Fraud-O Tires
by James J. of Pueblo West, Colorado written to Big O Tires Posted Mon December 15, 2014 5:07 pm

I run Bridgestone Potenza tires on my BMW 740 iL. The manager said he could put equivalent tires on using the black Friday special. He instead put one of the most cheapest tires they carry on the BMW. They could not do an alignment because of a bad rocker arm. They still charged for the procedure saying they got it as close as they could. They put the wrong oil in for a synthetic oil change. They...

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Absolutely incompetent
by Robin W. of New Fairfield, Connecticut written to Tracfone Wireless, Inc Posted Mon December 15, 2014 3:52 pm

Here is the FaceBook chat I had with Tracfone after giving up on customer service by phone:

November 24th, 12:32pm
I recently bought a new Tracfone (serial no.) for my boyfriend whose old Tracfone had broken. We both spent hours on the phone trying to transfer the old phone no. to the new phone and attempting to activate the new one. After talking to about 6 or 7 different reps who couldn't...

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