Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters

Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Poor customer service and Reliability
  2. Is Anyone Listening?
  3. Rude confrontation with a senior member of your management.
  4. Samsung treats Customers like Trash.
  5. Fed Ex delivered my UHD tv to a non existing address.
  6. Suggestion Box Update
  7. Regarding the Members of Planet Feedback
  8. The Suggestion Box
  9. rear wiper arm/blade 2011 crv
  10. What Can You Do for Us as President, John McCain?
  11. poor quality
  12. An insult to injury! HORRIBLE COSTUMER SERVICE
  13. Closed Location Right Before Xmas
  14. Children not wanted at Kaufmann's
  15. Suggestion Box Update
  16. Kissing at the Chili's
  17. Allow a Secondary Address on Credit Card Accounts to Avoid Fraud Alerts
  18. Return Policy Will Cost Target Millions
  19. Account Status
  20. My Son is Also a Customer, Barnes & Noble
  21. Movies at the Hilton
  22. Alcohol purchase policy
  23. Price matching
  24. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.
  25. Amazon.com sells pornography


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Manager not trained in customer service
by valerie b. of terrell, Texas written to Jack in the Box, Inc. Posted Fri February 5, 2016 1:20 am
1 replies, Last Updated: Fri February 5, 2016 11:48 am

Half of my order was missing, the "manager" was rude and shut the window and walked off before I could tell her, she gave pancake syrup for egg rolls and spoke Spanish to us at the speaker box. I dont speak Spanish.

Train their managers in customer service and have them check the orders before they hand them out the window.

Read More
Poor customer service and Reliability
by Norman P. of HVL, California written to Big Lots Corporate Offices: 300 Phillipi Road Columbus, Ohio 43228-5311 Phone: ( Posted Wed February 3, 2016 5:24 pm
9 replies, Last Updated: Fri February 5, 2016 4:37 pm

They have advertised an item online at a special price that you can only buy in their stores (but the stores in San Jose Ca does not carry the item.) They then send me to another store after looking up on their PC and tells me to go there that they have 7. They had none but a clerk in the store told me they are supposed to call for the customer they did not do this for me. I have sent several...

Read More
Poor Product Quality
by Robert E. of New Fairfield, Connecticut written to Tiffany & Co Posted Mon February 1, 2016 2:07 pm
1 replies, Last Updated: Mon February 1, 2016 2:45 pm

For Christmas, I had purchased the Olive Leaf Band Ring for my girlfriend and was rather excited to purchase a Tiffany product knowing their expertise in high end jewelry. However when my girlfriend started wearing the product it was turning her finger green and the product started to shed and discolor. The entire inside of the ring changed from silver to a copper color. Mind you my girlfriend...

Read More
Terrible Customer Service by Angry Employee
by Stacy K. of Irving , Texas written to Fox Rent A Car Posted Sun January 31, 2016 9:40 pm
2 replies, Last Updated: Tue February 2, 2016 11:42 am

Horrible customer service from the representative (LA) who admitted she didn't care what I thought. She was angry, disrespectful and told me to do what I wanted with my complaint as she didn't care. She was even able to help me spell her name correctly to make sure I had it right. At one point I looked around to see if there were cameras as this had to be a joke.

All of this after waiting in...

Read More
Folding Security Gate
by MINH L. of TIGARD, Oregon written to ULINE.COM Posted Sun January 31, 2016 2:15 pm
1 replies, Last Updated: Sun January 31, 2016 4:12 pm

We've owned a small business doing cell phone and computer repair for over 10 years. During this period, we've had 6 break-ins. The store is equipped with surveillance cameras and alarm system from Protection One but they didn't help us much since most of the incidents happened early in the morning (around 3-4AM.) Cameras capture images are pretty poor in quality and when police were dispatched,...

Read More
by mark p. of Cleveland, Ohio written to Chase Bank Posted Sat January 30, 2016 12:48 pm
3 replies, Last Updated: Sun January 31, 2016 12:09 am

On Jan. 27th. 2016.

I had MYdebit card blocked WHEN iUSED IT THE 1ST. TIME!
All because!
I had a suspicious hit(S) on it.
And! I also went shopping that day!

When I got to golden corral!
Here I find my card was blocked!!!!

I come to find out that there were one too many hits all in one day!!!!!

I did not know that?
Chase in their own way weird way tell the customer where to spend...

Read More
by mark p. of Cleveland, Ohio written to T-Mobile USA, Inc. Posted Fri January 29, 2016 8:56 pm
1 replies, Last Updated: Fri January 29, 2016 9:13 pm

On Jan. 27th.!
My debit card was blocked because my bank had seen some hits during the day.

I contacted T-mobile about paying my autopay bill.
At the time!
I was under the impression that!
It was paid!
Only to find out0?
It was not!!!!!!!


All the while!
These CSR's!
Are playing: "political correctness!" with...

Read More
Non receipt of repaired or replaced firearm
by Leon R. of Littleton, Colorado written to Browning Posted Thu January 28, 2016 8:58 pm

I have written letters to you on Nov 30th and Jan 12th regarding the repair of my 19121-380 pistol purchased on 9-25-15. The gun has been in your repair facility for most of the time. I have not had the pleasure of using it since I purchased it.Why can't you respond to my letters and better yet, fix my investment by getting the gun repaired and back to me? No one I know will buy any piece of...

Read More
Large Amount of Water in my gas after Filling up at your store.
by Nicole M. of Somersworth, New Hampshire written to Cumberland Farms Inc Posted Thu January 28, 2016 6:41 pm
2 replies, Last Updated: Sat January 30, 2016 5:22 pm

I had just filled up the day before on gas from Cumberland farms and my car was great! Until I stopped and then my car wouldn't properly start. I had to have it towed and looked at. Turns out the majority of the gas I put in my tank was water! Not only did I waste money by filling up there but had to pay to have my tank drained and new gas put in. I was not very happy given the fact that this was...

Read More
by ALLEN G. of LIVINGSTON, New Jersey written to Verizon Local Telephone (and FIOS) Posted Thu January 28, 2016 3:01 pm
1 replies, Last Updated: Thu January 28, 2016 6:33 pm


Read More
Radio repair/replacement
by Dino D. of Marlborough, New Hampshire written to Honda Motor Co, Inc. Posted Thu January 28, 2016 2:47 pm
1 replies, Last Updated: Thu January 28, 2016 6:36 pm

I have a 2010 Civic 2 door coupe w/170K+ miles, it is out of warranty. The lights on the radio controls are going on & off intermittently. After looking on the web it is apparent that this is a problem known to Honda.

I contacted the dealership where I purchased the car from, it will be $90 hr for them to look at the car and if it is the radio would be $450+ to replace. (They also...

Read More
Disappointment With The Restaurant
by Cheyenne M. of Norwalk, Connecticut written to Jersey Mike's Posted Thu January 28, 2016 1:23 pm
2 replies, Last Updated: Sat January 30, 2016 4:58 pm

I'm disappointed with my order from Jersey Mike's. I always ask for no onion on my food and stressed it many times today on my sandwich that I didn't want any. First off, they have to take my order twice because for some reason, it didn't get through. Once I order, I wait forever, while 4 people behind me in line are putting all their orders in and leaving the restaurant before I do. I finally...

Read More
Very unhappy customer
by Tara P. of Danbury, Connecticut written to Mavis Discount Tire Posted Wed January 27, 2016 12:49 pm
1 replies, Last Updated: Wed January 27, 2016 6:12 pm

On October 21st I called Mavis Tire in New Milford, CT and requested a quote to replace all my tires as well as an alignment and balancing. The man I spoke with quoted me $459.31 for everything and I asked to make an appointment for that Saturday (October 24). I showed up that Saturday and the man at the desk said there was no appointment made and that the only way to actually make an...

Read More
by Kathy R. of Norwood, Pennsylvania written to Canon Office Products Posted Wed January 27, 2016 8:41 am
5 replies, Last Updated: Thu January 28, 2016 11:49 am

I wrote to once through this website and I have yet to get a reply. What does it take to make a printer that the paper goes into the printer to print then to have me site there several minutes to get one piece of paper to go through. I am sure that I not the only one complaining to you about this problem. It's not me because this must be the fourth printer that has done this.

I would like...

Read More
Customer Delivery Experiennce
by Kenneth E H. of Beltsville, Maryland written to UPS Posted Tue January 26, 2016 9:10 pm
2 replies, Last Updated: Fri January 29, 2016 10:08 pm

UPS routinely screws up deliveries to my home. I typically ask shippers to not use UPS when possible. I had a package scheduled for delivery on 1/25/2016. The package tracking number is 1Z1826920395268750. I got an email alert from UPS telling me that because of inclement weather the deliver had been pushed back to 1/26/2016. I never got that delivery.

Just a short time ago, this...

Read More
Fundraiser disappointment
by . of , written to The Philadelphia 76ers Posted Tue January 26, 2016 12:00 pm
1 replies, Last Updated: Wed January 27, 2016 12:15 am

Promised a great fundraiser

This is for anyone who would ever consider having or needing fundraiser and wants to have one at the Philadelphia 76ers. I was promised everything in the world. I was told I would have someone guide me through the whole process. I put money down for this and nothing. I tried to call and email them for months with no response. I finally got a hold of someone and was...

Read More
Unable to fix Heating/Cooling unit the first time around
by Hannelore B. of Indianapolis, Indiana written to Masters Heating and Cooling-by Van Valer, Inc. Posted Tue January 26, 2016 9:43 am
1 replies, Last Updated: Wed January 27, 2016 12:28 am

December 24, 2015, we called this Heating/Cooling Company upon noticing that our outside heating/cooling, had completed frosted up! Its tech came out, and with hot water, the unit was defrosted. He added 4 lbs of coolant, and left, presenting us a bill of $690.00. The next morning, the unit was frosted over again, and we got a hold of the tech who had installed the unit three years ago,...

Read More
by Sharon W. of bolingbrook, Illinois written to Verizon Wireless (Cell Phones) Posted Mon January 25, 2016 9:59 pm
2 replies, Last Updated: Wed January 27, 2016 12:42 am

I just left the Verizon wireless store located at 224 Weber Rd. Bolingbrook, IL 60440 inquiring about an upgrade for 2 of my 4 lines. That was the worst experience EVER!! I felt discriminated against, belittled and racially profiled. I,a black woman and my son entered the store in hopes to upgrade his IPhone along with my other sons iPhone. A young heavy set Caucasian female with acne (she didn't...

Read More
My Experience with your company!
by Kathy R. of Norwood, Pennsylvania written to JLAB Posted Mon January 25, 2016 3:29 pm
1 replies, Last Updated: Wed January 27, 2016 12:54 am

I have brought a JLAB Pro 7″ HD Tablet, that had you company name on it. The tablet didn't work so since it was a JLAB product, I went to your website, customer service and filled out the form. What I thought was a quick reply was an automatic reply. Not a personalized reply dealing with the problem but a general automatic reply.

So I read to what to do with the warranty on the...

Read More
Brownie Mix Fudge Chocolate
by Mary C. of Johnson City , New York written to Pillsbury Company Posted Sun January 24, 2016 9:40 pm

I have always purchased the fudge brownie mix for years. \

I purchased 2 boxes. One made the most delicious brownies as ususal.

The second box, was grainy in texture as I was mixing it, and did not form into a brownie at all, but looked like a bunch of dirt when I tried to take the out the pan, they crumbled.

I am very upset, I was makingthem tonight to take back with my daughter to...

Read More
ID: C840-L001-T13025-S111-WC00000
by Girish N. of Boca Raton, Florida Posted Sun January 24, 2016 7:51 pm
2 replies, Last Updated: Mon January 25, 2016 2:46 pm

ID: C840-L001-T13025-S111-WC00000

On September 29, 2015
I received payment from "Tony E Ooten" (Transaction 8VW01457RL180445F). I was instructed by PayPal that the payment was under review and to not ship the item until review was complete. So I did so.

On September 30, 2015
PayPal informed me that the funds were clear and it was ok to ship the item. So I did.

On or around...

Read More
personaliveservices.com scammer
by alpe e. of marmaris, Alabama written to personaliveservices.com scammer Posted Sun January 24, 2016 6:33 pm

i have open and project on freelancer.com and than one webmaster with this account https://www.freelancer.com/u/per12.html has pm me and asked me contact on skype and called me talk about 30 minute. he said we willl give perfect website in maximum 3 month .. and after i agree he want money which i send 2500 usd at the first they have start make a few page so fast only till i send 2500 usd... and...

Read More
Wheres the Cheese?????????????
by Lisa B. of Wenonah, New Jersey written to Lance Inc. Posted Sun January 24, 2016 5:45 pm

I always buy lance crackers, and to recently be so dissapointed that the crackers are just that - crackers!! Why when I buy an 8 pack of crackers, 7 packs have no cheese?!?!?!?! Isnt that why Im buying a cheese cracker?? To have cheese in the middle of the crackers?????
Im so disappointed its not even funny.
I love the taste and also feel the pricing on these 8 packs of lance...

Read More
by Jannet S. of Summerville, South Carolina written to Palmetto Moon Posted Sat January 23, 2016 3:54 pm

I visited your establishment in the Azalea Square shopping center, where unfortunately this is where I had the DISPLEASURE of meeting Lexi. She was very rude and uppity. I overheard her speaking very negatively about another teenager, who happened to be my daughter's classmate. I was planning on calling her out on the spot, but my daughter asked me not to, therefore I am sending this letter. ...

Read More
ATT blocking IP address emails
by Gail L. of Westfield, Indiana written to ATT (AT&T Telephone) Posted Sat January 23, 2016 11:19 am
1 replies, Last Updated: Sat January 23, 2016 3:42 pm

We are using a web host who has tried repeatedly to have ATT unblock their IP address which has been blocked in error. The IP Address in question is and by ATT blocking this IP, we are unable to send email from our website to our SBCGlobal accounts or to other SBCGlobal users and this is hurting our business. The web host company has verified numerous times they are not listed in...

Read More
Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2016 © All Rights Reserved PlanetFeedback.com | Web by Cicada