PlanetFeedback, we are committed to your privacy. We have created this
policy to demonstrate our commitment to you and to help you understand
We’ll try as hard as possible to make this information
implications, so there might be some legal words and definitions that
we just can’t do without. Bear with us, please?
The policy explains how we will gather and disseminate information at this Web site: http://www.planetfeedback.com.
How we use your IP address
may use your Internet Protocol (IP) address to help diagnose problems
with our server and track movement within our web site. We may also collect the referring URL, access times
and browser type.
uses "cookies" to make your experience at our site specific to you.
Currently, if you set your browser to reject cookies, you cannot use
found out about our site (i.e., what link to PlanetFeedback on another
site you may have clicked on).
(A cookie is a tiny amount of
data that’s sent to your web browser from a web server and is stored on
your computer’s hard drive. Cookies generally are used to help web
sites identify their users and determine the status of a "client.")
Information Collected and Use and Disclosure of Information
site’s registration form requires users to give us contact information
(like your name and e-mail address), basic demographic information
(like your zip code, age, gender, and education level), and a password.
We may use your contact information to get in touch with you when
necessary (for instance, to get more information about a company you’re
contacting, to see what follow-up action you may want us to take, or if
you send feedback on us).
Our letter generator creates
individual letters that are sent at your request to companies,
organizations, and government officials. The answers you supply in the
letter-writing process, your e-mail address, and any other contact
information you choose to give (such as mailing address and phone
number) will be shared with the companies, organizations, and
government officials to whom you are writing. We also send your letter
to additional recipients, if any, that you select in our "Influence
Wrapper" feature. We will not post your letter on our site or share it
with others without your consent. PlanetFeedback is not responsible for
any third party's use of your personal information.
generator also collects feedback in a structured format, resulting in
reportable aggregate data. Demographic and satisfaction data is
collected and shared with third parties. We use this data in aggregate
form (i.e., 20% of people in Illinois providing feedback complained
about food quality) to help companies understand the range and
magnitude of consumer feedback about their products and services.
handheld or wireless device application ("Application") also collects
the number of infrared "beams" of the Application to other devices, and
transmits that information to PlanetFeedback each time a user
synchronizes the Application with our server. This information may be
used by PlanetFeedback in connection with offers to users who have
opted in to receive them from PlanetFeedback. It will be shared with
third parties on an aggregate basis only.
We will always ask
you for permission before sharing your contact information with third
parties interested in sending information and promotional offers about
their products and services. We use an "opt-in" process, meaning you
have to choose to participate or receive information from us or our
partners. If you do opt in, we will use the contact information from
your registration form. You can decide whether to participate in future
promotional offers. See the "Choice/Opt-In" section below.
Quick Polls ask visitors for information about attitudes, usage and
behavior. From time to time, we also conduct more detailed surveys of
visitors to our site. You decide whether you want to respond to our
Quick Polls or surveys, and the answers to the questions are reported
anonymously at an aggregate level. We may collect e-mail addresses in
connection with our Quick Polls and surveys in order to award a prize
to a participant, but we will not use the e-mail addresses collected
for any other purpose.
PlanetFeedback uses contractors and
third-party service providers to assist in certain of its operations.
Sometimes it is necessary for these contractors and service providers
to access databases containing personally identifiable user information
in order to provide services to PlanetFeedback. Such contractors and
service providers are not permitted to use or disclose such information
except for the purpose of providing services to PlanetFeedback.
addition, PlanetFeedback may disclose personally identifiable user
information to others when we believe, in good faith, that such release
is reasonably necessary to (i) comply with the requirements of the law
or a legal process served on us; (ii) enforce or apply the terms of any
of our user agreements; or (iii) protect the rights, property or safety
of PlanetFeedback, our users, or others.
Send Your Letter to Others/Pass It On E-mail
site gives you the opportunity to enter a friend’s e-mail address to
send a copy of your feedback letter or other information you feel may
be of interest. This use is a one-time only e-mail sent to the
recipient and our site will not send any further communications to the
Our site gives you the
opportunity to "opt-in" to receive communications from us and our
partners each time we have the opportunity to request information about
you. We will not automatically send you information/offers you don’t
want. Users who no longer wish to receive communications from us and
our partners may contact us at any time to change their status from
"opt-in" to "opt-out." See the "Access/Correct/Update Your Information"
Users can sign up for
PlanetFeedback’s e-mail newsletter, by providing an
e-mail address. To remove your name from the subscription
list, go to http://www.planetfeedback.com/account and complete the form. A link to this form is found at the end of every newsletter.
may make chat rooms, forums, message boards and/or news groups
available to its users. Any information disclosed in these areas
becomes public information. You should exercise caution when deciding
to disclose your personal information. We reserve the right to remove
any posted material for any reason (for instance, if it is offensive,
defamatory, libelous or in poor taste).
Feedback On Us
Feedback on Us feature creates individual letters that are sent to us
at your request. Your e-mail address, and any other contact information
you give us such as mailing address and phone number, will not be
shared with anyone except the PlanetFeedback employees responsible for
the site feature(s) you are writing about. As a result of your
feedback, we may contact you for clarification or more information, to
let you know the results of your feedback, or to thank you for your
interest in our site. From time to time, we single out individual
letters to use as testimonials, but we will not post these letters or
any part of them on our site or disclose them to others without the
consent of the person who wrote the letter.
use e-mail links located on the "Contact Us" page to allow you to
contact us directly with any questions or comments you may have. We
read every message sent in and try to respond directly to your
questions or comments. This information is used to respond directly to
your questions or comments. We may also file your comments to improve
the site and program, or review and discard the information. Your
personal information is only shared with third parties with your
Links to Other Sites
site contains links to Web sites operated by third parties.
PlanetFeedback is not responsible for the privacy practices or content
of such sites. We encourage you to read the privacy policies of these
linked sites, because their privacy practices may differ from ours.
Third-Party Collection and Use of Information
time to time, PlanetFeedback partners with third parties to provide
certain features to PlanetFeedback users. A third party's collection and use of personally identifiable
information is subject to that third party's privacy and security policy. PlanetFeedback does not have control or access to the information contained in cookies set by third parties.
has security measures in place to protect the loss, misuse and
alteration of the information under our control. Data is stored on
separate servers that exist behind secured firewalls. (A firewall is a
built-in computer feature that keeps a Web site or server safe from
intrusion by other computer users or other servers).
Access/Correct/Update Your Information
This site gives you the following options for accessing, correcting, and updating information that was previously provided.
1. Visit http://www.planetfeedback.com/my_feedback/account, log in to your account, and click on "Update My Information."
2. Send e-mail to PFB Support.
3. Send mail to the following postal address: PlanetFeedback, 1118 Carney, Cincinnati, OH, 45202.
Notification of Changes
users are aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a manner different
from that stated at the time it was collected, we will notify users by
e-mail. Users will have a choice as to whether or not we use their
previously submitted information in this different manner. We will use
information was collected.
Contacting the Web Site
you have any questions about this privacy statement, the practices of
this site or your dealings with this Web site, you can contact: