Privacy Policy

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Privacy Policy

At PlanetFeedback, we are committed to your privacy. We have created this policy to demonstrate our commitment to you and to help you understand it.

We’ll try as hard as possible to make this information understandable in plain English. But the privacy policy also has legal implications, so there might be some legal words and definitions that we just can’t do without. Bear with us, please?

The policy explains how we will gather and disseminate information at this Web site: http://www.planetfeedback.com.

How we use your IP address
We may use your Internet Protocol (IP) address to help diagnose problems with our server and track movement within our web site. We may also collect the referring URL, access times and browser type.

How we use cookies
Our site uses "cookies" to make your experience at our site specific to you. Currently, if you set your browser to reject cookies, you cannot use PlanetFeedback. We also plan to use cookies to keep track of how you found out about our site (i.e., what link to PlanetFeedback on another site you may have clicked on).

(A cookie is a tiny amount of data that’s sent to your web browser from a web server and is stored on your computer’s hard drive. Cookies generally are used to help web sites identify their users and determine the status of a "client.")

Information Collected and Use and Disclosure of Information
Our site’s registration form requires users to give us contact information (like your name and e-mail address), basic demographic information (like your zip code, age, gender, and education level), and a password. We may use your contact information to get in touch with you when necessary (for instance, to get more information about a company you’re contacting, to see what follow-up action you may want us to take, or if you send feedback on us).

Our letter generator creates individual letters that are sent at your request to companies, organizations, and government officials. The answers you supply in the letter-writing process, your e-mail address, and any other contact information you choose to give (such as mailing address and phone number) will be shared with the companies, organizations, and government officials to whom you are writing. We also send your letter to additional recipients, if any, that you select in our "Influence Wrapper" feature. We will not post your letter on our site or share it with others without your consent. PlanetFeedback is not responsible for any third party's use of your personal information.

The letter generator also collects feedback in a structured format, resulting in reportable aggregate data. Demographic and satisfaction data is collected and shared with third parties. We use this data in aggregate form (i.e., 20% of people in Illinois providing feedback complained about food quality) to help companies understand the range and magnitude of consumer feedback about their products and services.

PlanetFeedback's handheld or wireless device application ("Application") also collects the number of infrared "beams" of the Application to other devices, and transmits that information to PlanetFeedback each time a user synchronizes the Application with our server. This information may be used by PlanetFeedback in connection with offers to users who have opted in to receive them from PlanetFeedback. It will be shared with third parties on an aggregate basis only.

We will always ask you for permission before sharing your contact information with third parties interested in sending information and promotional offers about their products and services. We use an "opt-in" process, meaning you have to choose to participate or receive information from us or our partners. If you do opt in, we will use the contact information from your registration form. You can decide whether to participate in future promotional offers. See the "Choice/Opt-In" section below.

Our Quick Polls ask visitors for information about attitudes, usage and behavior. From time to time, we also conduct more detailed surveys of visitors to our site. You decide whether you want to respond to our Quick Polls or surveys, and the answers to the questions are reported anonymously at an aggregate level. We may collect e-mail addresses in connection with our Quick Polls and surveys in order to award a prize to a participant, but we will not use the e-mail addresses collected for any other purpose.

PlanetFeedback uses contractors and third-party service providers to assist in certain of its operations. Sometimes it is necessary for these contractors and service providers to access databases containing personally identifiable user information in order to provide services to PlanetFeedback. Such contractors and service providers are not permitted to use or disclose such information except for the purpose of providing services to PlanetFeedback.

In addition, PlanetFeedback may disclose personally identifiable user information to others when we believe, in good faith, that such release is reasonably necessary to (i) comply with the requirements of the law or a legal process served on us; (ii) enforce or apply the terms of any of our user agreements; or (iii) protect the rights, property or safety of PlanetFeedback, our users, or others.

Send Your Letter to Others/Pass It On E-mail
Our site gives you the opportunity to enter a friend’s e-mail address to send a copy of your feedback letter or other information you feel may be of interest. This use is a one-time only e-mail sent to the recipient and our site will not send any further communications to the recipient.

Our site gives you the opportunity to "opt-in" to receive communications from us and our partners each time we have the opportunity to request information about you. We will not automatically send you information/offers you don’t want. Users who no longer wish to receive communications from us and our partners may contact us at any time to change their status from "opt-in" to "opt-out." See the "Access/Correct/Update Your Information" section below.

Users can sign up for PlanetFeedback’s e-mail newsletter, by providing an e-mail address. To remove your name from the subscription list, go to http://www.planetfeedback.com/account and complete the form. A link to this form is found at the end of every newsletter.

Public Forums
PlanetFeedback may make chat rooms, forums, message boards and/or news groups available to its users. Any information disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal information. We reserve the right to remove any posted material for any reason (for instance, if it is offensive, defamatory, libelous or in poor taste).

Feedback On Us
The Feedback on Us feature creates individual letters that are sent to us at your request. Your e-mail address, and any other contact information you give us such as mailing address and phone number, will not be shared with anyone except the PlanetFeedback employees responsible for the site feature(s) you are writing about. As a result of your feedback, we may contact you for clarification or more information, to let you know the results of your feedback, or to thank you for your interest in our site. From time to time, we single out individual letters to use as testimonials, but we will not post these letters or any part of them on our site or disclose them to others without the consent of the person who wrote the letter.

E-mail Links
We use e-mail links located on the "Contact Us" page to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to respond directly to your questions or comments. This information is used to respond directly to your questions or comments. We may also file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your permission.

Links to Other Sites
This site contains links to Web sites operated by third parties. PlanetFeedback is not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of these linked sites, because their privacy practices may differ from ours.

Third-Party Collection and Use of Information
From time to time, PlanetFeedback partners with third parties to provide certain features to PlanetFeedback users. A third party's collection and use of personally identifiable information is subject to that third party's privacy and security policy. PlanetFeedback does not have control or access to the information contained in cookies set by third parties.

PlanetFeedback has security measures in place to protect the loss, misuse and alteration of the information under our control. Data is stored on separate servers that exist behind secured firewalls. (A firewall is a built-in computer feature that keeps a Web site or server safe from intrusion by other computer users or other servers).

Access/Correct/Update Your Information
This site gives you the following options for accessing, correcting, and updating information that was previously provided.

1. Visit http://www.planetfeedback.com/my_feedback/account, log in to your account, and click on "Update My Information."
2. Send e-mail to PFB Support.
3. Send mail to the following postal address: PlanetFeedback, 1118 Carney, Cincinnati, OH, 45202.

Notification of Changes
If we change our privacy policy, we will post a notice on our site so our users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their previously submitted information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site, you can contact:

Consumer Relations

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