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We brought our pet in for an appointment the other week and wanted ears cleaned, nails trimmed and hair cut. They kept him for 4 hours for some reason and when we picked him up, I could hardly tell what was done. I could tell they trimmed around his head like I requested, yet barely. His tail, coat and legs didn't look any different, his nails...

I found out that the Petco in Cranston, R.I. has a number 1, and a zero mesh muzzle for small dogs, but I traveled five miles, and spending ten dollars for gas to buy the muzzle, which they told me would fit my minipin.It was a waste of my time, and money, because the rear adclosure is too big, and for the money it isn't worth it for me to buy the...

I am a frequent shopper at Petco. I have 7 dogs, 3 cats, a bunny, and a guinea pig. As you might expect I spend a lot of time and money in the pet store. I prefer Petco to PetsMart due to the fact that you have a better quality selection of foods, toys, and supplies. I visited your store today on 7731 West Tropical Parkway in Las Vegas. One...

To whom it may concern: I visited Petsmart in Newport News, VA for my one year old yorkie, Emma to be groomed. I knew she had some mats on her legs and obviously these would have to be shaved. When I arrived, the groomer told me that Emma's entire body would need to be shaved down and this was due to the mats on her legs. I was confused as to...

I would like to suggest that PetSmart install security cameras in the parking lots. Today, about 11 am I was shopping at the Citadel shopping area in Colorado Springs, Co. I was in your store for about 20 minutes, in which time someone broke into my car and stole my car stereo. The employees were very nice, and sympathetic. But there were no...

I went online to check to be sure that my petco pals account was up to date and all the information was correct. My number is: 337973213. Everything was up to date and correct. However it shows that I have zero dollars spent and no points or whatever you call it in my account. This is interesting considering since November I have spend hundreds...

My wife and I had scheduled a multiple day trip to Phoenix coming from our home in Las Vegas. I made a reservation over the telephone for our dog to be boarded during our stay in your Mesa, AZ store. The employee I spoke to at your pet hotel had assured me on the phone that he would call our vetenarian to make sure that all shots were up to date...

I have been a loyal costumer of PetSmart and have been mostly impressed with the overall conditions and cleanliness of the stores near me previously. The last few weeks though, I have been rather disturbed at what I saw at the Florida store number 336 on Congress Ave. I shop in that store almost always weekly since I have many pets and I am...

Petsmart was a great company to work for years ago. now they are only worried about the bottom line and paying there ceo over 700k a year and about 2 million in bonus. they are taking there lower managements bonus perks and lining the pockets of the people who push a pencil. They will fire you for no reason. they will also go as far as making some...

As a business owner I understand the value of customer feedback. About a month ago I got bought a Little Dogs Training Collar from your store (Columbia, MD @ Snowden Square) for my 35lb yellow lab. When I got it home it stopped working after 20 minutes. I realized my wife had inadvertantly thrown away the receipt (although I spent over $600 that...