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There is now a MANDATORY data package attatched to nearly all your phones. This is a rip-off. Clearly, not everyone is obsessed with the internet or so anxious to read email that they cannot do it when a pc is available. I want a great phone without a bunch of fees attatched. I should be able to decide what features I choose to excize from my...

On December 30,2009 my husband added a cell phone to our plan and used an existing number that was not being used. He explained he wanted this phone to be included in our existing phone plan, so believing that this was done (boy were we wrong)!!! Around the 11th of January my husband checked the bill and it said our bill was $2400!!! After...

On January 3, 2010 I purchased two new cell phones on Loop 323 in Tyler, TX. At this time, I switched to a Verizon plan and signed a two year contract. My first month's bill was double the amount that I have paid the last five years. Whenever I called customer support, it was explained to me that because I switched plans in the middle of the...

I have been a Verizon Wireless customer for nearly 15 years. We have always been happy with the service and the equipment, as well as Verizon's in-store service when we've had any problems with our phones. As we added to our family, we added to our phone plan, at one point including our two children and my mother. Today is my son's birthday and...

I have been a customer, in some way, since December 1999. For the most part, my payments were always on time and paid-in-full, until I left a bad relationship (after being a stay-at-home mom the whole time) and then was laid off from my job for more than a year. Now, I am being charged $5 a month because I refuse to sign up for automatic...

I ended my contract with Verizon in February of '08 and they would not honor the "verizon wireless customer agreement". All three credit reporting agencies show a "charge off" which is incorrect and key derogatory (KD)entries from Aug '08 to present day. My issue is that I ended my cell phone agreement with them because I...

I started a plan with Verizon 5 or so years ago, it was family plan, and my mother was one of the users. The Verizon coverage turned out to be inadequate in the area, so my wife and I moved to ATT, leaving my mother as the last line on Verizon. After Many Trips and Phone calls to Verizon, the acocunt was transferred to my mothers name, and the...

I am writing to you today regarding my Verizon Wireless account. Currently this account is negatively listed as a “charge- off” on my credit report. The purpose of my correspondence is to see if you would be willing to make an adjustment on the reporting of this account to the three credit agencies; Equifax, TransUnion and Experian. In May of...

Remove my early termination fee, if you look deep you will see I tried a Palm Pre - for one day, went back to the Blackberry why did my Early Termination date no go back to my original date?? I wrote one letter already and if this goes to the so called Executive Dept. That Dept. has changed too; it used to be we (customers) would get taken care of...

Hello, Ok, I have 5 cell phones through Verizon Wireless. And with those 5 phones I only get 1 annual upgrade and the other 4 phones have to wait 20 months at the earliest to get an upgrade at a discounted rate. Right now I'm stuck with a phone that has been replaced once already and will be getting replaced again soon because of problems with...