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Stayed at a Best Western Hotel in Sedona in December 2009 and thought we had excellent service up until we came home with a case of lice! We had used a pillow and blanket from their hall closet and unless they didn't change their upstairs linens we assumed it came from not laundering the said pillow and blanket after the previous users. My whole...

I am writing to express my disappointment in my stay at the Embassy Suites located in downtown Orlando. I didn't have high expectations for this hotel as I know Embassy Suites is not a luxury brand. The location, however, was convenient to my family visit over the holidays and I had been previously quite happy with my stays at Embassy Suites. I...

Two years in a row in the same hotel I have been charged for using the 'refreshment center." However, neither year was anyone anywhere near the mini-bar. Both times when I called the hotel, the charge was reversed, but it makes me wonder if part of this is fraud and they are hoping that no one notices the extra charge on their bill. I...

I am in the Marine Corps stationed in Twentynine Palms, CA. My family and I (wife and two children) were on Christmas vacation in Texas to visit family, pickup our property stored in Colmesneil, TX, and view some land in Sulphur Springs, Texas. We had sold our home on Lake Amanda during the summer (while we were there for my father’s funeral)...

Several times a year my friends and I go to Circus Circus in Reno, NV for our birthdays. As one of our birthdays is December 30th, we decided to also stay for New Years Eve. Check in was fine and we enjoyed our first night. As we woke the next morning and began to get ready we noticed that the faucet in the sink was broken - anytime you tried to...

If you book your Las Vegas vacation though Orbitz and select the Imperial Palace Hotel and Casino, BEWARE. What neither Orbitz or the Imperial Palace tell you is that neither of them will refund you payment if you check out early. Even if your checking out early because you are completely unsatisfied with the room. We checked in to a disgusting...

I went to the Hilton Alexandria Mark Center in Alexandria, VA. I was visiting the city for less than pleasurable reasons and heard that the Hilton had the best service and if I wanted to relax that I should definitely go there. So I go to check in. I am by no stretch of the imagination a rich/wealthy person. I asked the consierge if there were any...

Because we have had good experiences with Holiday Inn, I made a reservation with the Inn in Lampasas, Texas. Check in was good and the staff friendly. However, the room was horrible. The toilet had black mold right under the rim and the shower didn't have that "squeeky-clean" look. Sorry, I didn't notice these right on arrival because it...

It has taken me a while since my stay to write this letter. I needed time to put my stay into perspective and provide constructive feedback. Last month I stayed at the Four Points Orlando. My confirmation number was . One of the main reasons I chose this hotel is I'm a member of SPG. My SPG number is . I stayed at your hotel from October...

We have been staying at the Shilo Inn at Portland Airport for the Vancouver dog shows for over 10 years now. We went to the resturant for dinner and ordered the dinner specials. I had the cashew chicken which I complained was over cooked and very crisp.Our waitress said she would tell the cooks. We also had ordered ice tea which was never...