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Because we have had good experiences with Holiday Inn, I made a reservation with the Inn in Lampasas, Texas. Check in was good and the staff friendly. However, the room was horrible. The toilet had black mold right under the rim and the shower didn't have that "squeeky-clean" look. Sorry, I didn't notice these right on arrival because it...

It has taken me a while since my stay to write this letter. I needed time to put my stay into perspective and provide constructive feedback. Last month I stayed at the Four Points Orlando. My confirmation number was . One of the main reasons I chose this hotel is I'm a member of SPG. My SPG number is . I stayed at your hotel from October...

We have been staying at the Shilo Inn at Portland Airport for the Vancouver dog shows for over 10 years now. We went to the resturant for dinner and ordered the dinner specials. I had the cashew chicken which I complained was over cooked and very crisp.Our waitress said she would tell the cooks. We also had ordered ice tea which was never...

I recently spent 4 days at the Melia Varadaro. The food in general was poor, but I was expecting that. What I wasn't expecting is the following: The hotel proudly advertises 4 or 5 a la carte restaurants on it's websites and other travel sites. To my dismay, when I got there I learned that I would not be able to eat at any of them during my...

I stayed at Sofitels before in LA and Montreal. I liked the experience and booked the "Sofitel" Havana. Upon my arrival I was horrified to find out that the hotel I was staying at was infact called the "Sevilla". There was no mention of Sofitel anywhere on the premise. And I mean nowhere (no signs, no stationary,...

I stayed in room 225 at the Sleep Inn located at 3427 Street Road in Bensalem PA. I had a horrible night due to the fact that my hotel room was located directly below the hotel lobby and there was constant noise at all hours of the night. Despite numerous calls to the front desk nothing was done. I travel alot for business and will be very...

My wife and I stayed in your Tucson property (La Paloma) this past weekend October 9th - 11th. We booked a weekend in town to celebrate our first wedding anniversary. If asked to describe my stay in one word I’d have to choose disappointed. I’d like to start with the positives because I believe you should always recognize good service, ...

I am really annoyed with the service and ammenities that one of your hotels provides. The hotel in question is the Quality Inn in Georgetown TX. I always research hotel reviews online before booking rooms, and saw good reviews on a variety of different sites. On these sites I also looked at photos and read the description of ammenities. One site...

I checked in to the Hilton Oceanfront Cocoa Beach on Friday afternoon, and I was quite pleased. I had used HHonors points to book a free room for two nights while I was in town for a wedding. Initially, I was thrilled that they were able to do that, and also provide me with early check-in, AND change my King room to a Double Queen Bed room at...

In August of this year I and a travel companion stayed in the Best Western Mondial hotel in Rome while waiting to embark on a Mediterranean cruise. On our way to the ship my companion noticed that her watch and camera were missing, she immediately called the hotel and they indicated that they would look for the missing items. Another call to the...