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I have been with sprint for both wireless service and internet broadband cards since the broadband cards came on the market and even longer for wireless service. I dumped my cell phone service with spring (although I still keep my wifes phone on sprint) due to the complete incompetence of call center and in store representatives to be of any help...

I had online requested Verizon to install High Speed DSL internet at our home in Tx in Jan 2010.The initail process of purchase got over and Verizon had sent us the modem.But when technician came to our home to switch on internet(since we were unable to do it through instruction CD),I was informed that Grande has contract for our whole society and...

I access my email from AOL through Brighthouse Cable. Aol is part of my service plan with them. I keep getting locked out of aol. It will not accept any password or security answers. When I finally get someone from aol on the phone (which is almost impossible) I am told we are not a paying customer and they can not give me any help. I have had...

Recently recieved a bill by mistake for internet service that was never provided to me. Spent just over two hours on the phone with about five customer service representatives. I was eventually told that a supervisor would be needed to credit my account and to void out the bill. I waited on the line for aproximately 40 minutes for the...

I am moving to a new residence on July 15, 2010. I will not have keys or access to the residence until that date. I went online to research internet service at the new address and placed an order (online) for Verizon high speed internet on Sunday evening, July 11. I received a confirmation number and thought all was well until this morning,...

I have a downed phone line in my back yard: a large tree branch fell on it, so the line is on the ground in the back, and ripped out of the siding on my house and barely suspended over the corner of the back porch roof. For over a month, Verizon has given me the runaround, never dealing with the issue. On the phone, they swich me from one office...

I take spells where I cannot stay connected. I call technical support and they can find nothing wrong so they send a technician to my house to check my wiring and they can find nothing wrong. I am so sick of this I am thinking of cancelling my internet and going to Cable One which my daughter has and doesn't have a problem with. I would like...

June 9, 2010 - I purchased a replacement USB card via the 800# for Clear. First off, the rep stated that my card would ship out that same night. I later on went into my account to check on a status, that is when I noticed that Clear charged me a "Modem Lease Fee". However, I purchased all of my equipment from the very first day straight...

The FTP server has been down for over a week now according to tech support. I cannot login and upload changes to my personal website on their system, known as pwp to them and provided with high speed dsl. What the hell takes over a week to resolve? Completely unacceptable, and I am ready to take my business elsewhere. My current trouble ticket...

I closed out my Verizon Internet account many many months ago. I continued to be billed after that time. I was in contact via email and was told my account was closed. I was not unhappy about the service. It was just that my computer had died and I wasn't going to replace it for a while. I received an inaccurate bill based on months where I...