Dissatisfied Survey

I may be in the minority here but I don't mind filling out online
customer service surveys after I've made a purchase.

Generally, I will make sure the codes fit. I am not familiar with JC
Penney, but for the most part, those stores that have online surveys
will have codes that match the receipt.

If there are dashes and the code doesn't fit, don't use the dashes.
If there are leading zeros, eliminate those as well.

Fifteen percent seems awfully generous for savings from an online
survey like that. Be thankful you can get that much.

I agree with you that they need to straighten out this problem when
you take the time to give them feedback they really do want. It's
frustrating when there is a problem with something that could have
been simple. I hope they can fix the problems with their access
code.

I agree most surveys are time consuming and sometimes even annoying,
and most people walk past having to deal with them. I'm not sure a
larger amount will make you feel better about it though.

I think giving a large area to fill in the access code would probably
be worth more to JCPenney than giving one customer the 15 percent off
that's rightfully theirs to get if this is in fact an issue.

Extra compensation for trying to provide your "Valuable Feedback" is a
tad much. Doing that would make everyone else's feedback less valuable
than yours, and possibly tip things in your favor, thus invalidating
the whole idea of providing a 15 percent discount in the first place.
I

I should write the state because my "valuable dot filling time" was
wasted on picking numbers that didn't come up.

I absolutely agree that this survey system is poorly designed, if it
isn't even allowing customers to take the survey. And I agree that
you are entitled to the 15% off for making the attempt. They need to
know that this system is not functioning as intended, and you seem to
have done all you could to get that discount. But I just don't feel
that you are entitled to anything beyond the promised 15%. I hope
they get back to you, and that they get this system fixed.

You place a lot of value on your feedback. It isn't THAT
valuable. Get serious.

Give a higher percentage for not being able to leave feedback? You
must be joking.

If you did not think 15% was worth it you would have never gone online
to complete the surrvey...but you did attempt to.
You informed them that the code would not fit, leave it at that and
hopefully they will send you a coupon for the 15% off.

But I do agree they should offer more than 15% off to people who spend
more than $100 in their store when offering anything at all.

Diana, I hope this isn't going to be a habit for you: Writing letters
and demanding compensation because you were inconvenienced in some
way.