Follow up regarding Dockers/JC Penny Free Flight Voucher offer....

I'm another customer who is disappointed in Dockers, JC Penny and TLC
Marketing. I've received no info from them regarding my submission.

This was a real scam...I have made several attempts to contact TLC
because I did not hear from anyone regarding my booking requests. I
was told on numerous occasions that someone would be contacting me to
confirm my booking at least 2 weeks prior to my date requests. When
all of my requested dates passed I still had not heard from anyone so
I phoned and chose new booking dates; at this time I was told all
flights had to be booked by 7-31-08 and that I would definetly hear
from someone by that date. On 7-30-08 I still had not been contacted
so I phoned to get I very unhelpful customer service rep who told me
the company would contact me by tomorrow; I asked for her supervisor
and was told there was no supervisor at the location. Low and behold
no one contacted me and when I tried the phone number today (8-4-08)
there is a recording stating the promotion has ended. Shame on this
marketing company & on Penny's for not supporting there customers
w/this. I would definitely be interested ina class action suit! I
think that folks should boycott Penny's as well until they offer
support to customers w/resolving this. Demeter536@aol.com

I, too, am one who purchased the Dockers in good faith and have yet to
have someone contact me as has been promised on numerous occasions
over the past ten or eleven months.

Just this evening I was told by a rude Customer Service Representative
that someone will contact me by July 21. I wonder of what year? I
asked her what to do if they don't as I have received this same type
of reply many times over. She said, "then write a letter to the
company." You can bet that I will. The BBB in Boston will also be
contacted by me.

Yes, if anyone starts a Class Action Lawsuit against all parties
involved, I'm in. Please contact me at pmgens@hotmail.com.

Patti
Oxnard, CA

Well well, I see I am not the only one screwed by this. I sent in my
voucher in Mid-June, and only get the recording of "we'll contact you
before July 3rd". Now what do we do? A class action suit sounds
good, but we won't get anything until next year. I'd still like to
get my flight voucher, although I probably won't get any of the
flights I wanted, or destinations for that matter.

I think we should let JCPenny/Dockers know that shoppers will be
boycotting their store and merchandise, as they should take some
responsibility in this as well.

If anybody starts the class action suit, please include me:
koemc133@yahoo.com.

Good luck everybody.

I too was "taken"
I will not be shopping at JC Penney any more-I spend about $1000 a
year there.

I called again today and the message still says I should have been
contacted by July 3. I have not been contacted. I called the TLC
main company number and was forwarded to the travel dask, where I got
a recorded message saying that they were closed for the Fourth of July
holiday and would re-open at 9:00 am today. It was, however, past
10:30!

Both Dockers and JC Penney ought to be outraged that TLC has so
botched this promotion and tarnished their reputation and standing
with a loyal customer base.

I certainly see this ending in a class action suit where nobody ends
up completely satisfied.

I am one of the victim. I sent out the filled voucher around late may
08 and I called TLC customer service at least 4 times and almost on
weekly basis. First two times they told me that they are reviewing it.
Third time when I insist, they told me that the dates are not
available. I called them back immediately (same day, around 6/25) and
gave then new dates. She told me they will get back to me shortly.
Yesterday (7/2/08) I received a letter saying that the voucher filled
incomplete and saying unfortunately the last date is 6/30. This
outright cheating customers.I wouldn't have bought if I would have
known about this company. I will file a complaint against JC Penny as
well as TLC. Since I am paying money to JC Penny they should hold some
responsibility. Some one should be filling class action suite on JC
Penny and TLC Marketting.

I concur, that is, I too, like hundreds/perhaps thousands of consumers
have experienced TLC and Docker's (and Penneys) failures to live up to
the terms and conditons of the "free flight" offer. The hundreds of
complaints filed against TLC with the Better Business Bureau (see
online site for BBB of Eastern MA/Boston) are growing --- and the
complaints go beyond the TLC/Docker's/Penney's flight offer to other
TLC promotions vs. T. I recommend that people who have lived up to
their end of the offer, but who have experienced
TLC's/Docker's/Penney's faulure to provide the free flights (in
addition to failing to respond to calls, faxes, e-mails, etc.), submit
complaints to the Better Business Bureau (Eastern MA/Boston), the
Consumer Protection Agency/Federal Trade Commission, and the MA
Attorney General's Office. Civil redress and restitution needs to
begin, and the appropriate government agencies (e.g., FTC/CPA) need to
begin/acellerate criminal investigations into TLC's (and the
businesses with whom they contract) failures to abide by the terms of
their promotions, inadequate communications/failure to provide free
flights to consumers who abided by the terms of the "promotion" ...