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 Faulty Electric Blanket
Posted Fri January 19, 2007 10:15 pm, by Carol P. written to JCPenney Company, Inc.
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Last year I bought an electric blanket from your online store. With the cost plus tax plus shipping, it cost $169.99. The blanket worked for about three weeks and then would not work. I put it away in frustration. I brought it to my local JC Penney store with my invoice for a refund and was told i would have to call the number they gave me in customer service. That number STAYED busy for hours and when I finally got an answer, the person told me I would have to call the online store and gave me that number. They told me that the blanket had been recalled and gave me the number of the manufacturer and told me I would have to send it to them. I called that number and NO ONE EVER ANSWERED IT. I called JC Penney back and they finally gave me another number for West Point Stevens that was long distance. I got a person who was very nice and told me that it was not recalled but was faulty and if I would mail it to their Maine address, they would send me a replacement. I boxed it up and mailed it at MY EXPENSE INSURED (over $13). I received the replacement blanket and thought it was a mission accomplished. NO! This blanket worked for TWO WEEKS and then quit. I have e-mailed the company and gotten no response yet.
My issue is with JC PENNEY. As a customer, I should NOT have to deal with the manufacturer and pay MORE money to get a working product. I have worked in retail and the company I worked for would NEVER do this. They backed their merchandise and gave the customer a refund or a replacement and then sent the product back to the manufacturer for credit to the store. I was compliant and did it the JC PENNEY WAY and when this second blanket is not working, I am aggravated and annoyed with Penney's for taking my money and time for a faulty product and not attempting to make it right themselves.
I would like a full refund for the blanket and for the shipping charges I paid to send the blanket to Maine and I do not want to spend any more money shipping the second one anywhere. I would be happy to take it to a local store. The one nearest me has shut down so I will have to find the next closest one.
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by Gina B. Posted Sun May 30, 2010 @ 1:34 PM
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My blanket worked a bit longer than the reports of others. It Never
worked well. High was about a level 2 actually. I was scared to
purchase another "warming" type blanket/matress pad as I was afraid
that warming meant just that...barely warm.
I finally broke down and got a matress pad which works great. Last
night I reached over and turned on the blanket cause I just wanted a
little warmth. Now it does not work at all. I to bought mine from JC
Penney and am very sad I did not check here before buying.
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by Lisa C. Posted Sat November 14, 2009 @ 11:44 AM
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I bought this blanket, not through JCPenney, but same thing - broke
within a month, returned to manufacturer, received another and it
worked less than one week before one control failed with the infamous
'E' error.
This problem does seem to be with the manufactuer. I will never buy a
Westpoint blanket again!!!
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by Andi T. Posted Wed January 7, 2009 @ 8:15 PM
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Okay, this is unbelieveable. I spent $140.00 on this same plush and
wonderful blanket until one night it just stopped. When I tried to
unplug and replug it in I got the same stuff..."E" blinking at me
backwards and forwards!!! I am frustrated because I loved it so much.
I am pissed!!! I live in Indy and it is freezing here right now. I
am going to try to take it back to JC Penney. I have only had it for
2 months. All of it is outrageous. The WestPoint heating blanket
model # 900 SUCKS!!!! For any other innocent person out there who is
thinking about purchasing it...DON'T!
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by Simson G. Posted Mon January 5, 2009 @ 11:03 PM
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We have the same blanket and it has failed twice, sent back each time
with a $20 shipping fee. I am very disturbed that JC Penny did not
honor the warentee.
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by jody w. Posted Fri March 21, 2008 @ 2:43 AM
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Me too...I got this blanket for a Christmas present. I love it and
use it every night... Tonight I get this E and # and #4 flashing at
me... I unplug and replug all the connections and still get the same
thing....I research it on the net and find that MANY PEOPLE have had
the same problem with this blanket!!! I have tried to call the
number I found on line.....WestPoint Stevens 1 888 439 4794, but
get a ring that rolls over to a busy signal....Sucks!!! I dont know
if I should send just the 'control unit' back to the manufacturer or
fold the hole stinking blanket up and mail it... Sounds like they
might send you another blanket that will break indefinitely
anyway.....anybody get any resolve with this problem???
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by Mommalla Posted Fri February 29, 2008 @ 3:15 PM
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I have the same blanket and have had it replaced twice. Still not
working -- we get both and "E-4" and an "E-1" message. Apparently one
is for the controller and the other is for the "unit." I am going to
re-contact Westpoint and request a full refund from them, about $120.
Since I bought it in December 2006, it is covered by the 5 year
warranty, but this is getting ridiculous.
They should do a recall on these,too. Very frustrating since the
blanket itself is very soft and plush. Just wish it worked.
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by vcsniper ttt Posted Wed February 7, 2007 @ 7:16 PM
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I had same problem with my west point home blanket. Got mine for
christmas and it broke a week later. E and number 4 kept flashing on
the screen. Got a new one by sending it back and after 3 weeks it
stopped working. Same problem, turns on and off, flashes E for error
and number 4.
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by vcsniper ttt Posted Wed February 7, 2007 @ 7:14 PM
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i have same exact problem. Got my heating blanket from west point home
for christmas. Worked for 1 week, then stopped. The display had E and
number 4 flashing on it. Then I got a new blanket by sending the old
one back. 3 weeks past, and it broke. Same problem. E for error and
number 4 flashing on the display.
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Call JCPenney Catalog or inquire directly to them over the internet.
Depending on who the supplier is, they may be able to assist you. I
have dealt with electric blanket issues multiple times in my line of
work and usually between the supplier/us/the customer, we can come up
with an acceptable resolution.
You can also contact the closest store. Someone at their catalog desk
may have dealt with a similar situation and might be able to help you,
too. They sell electric blankets at the stores, so I'm sure it's
possible.
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by tickytack Posted Mon January 22, 2007 @ 8:28 AM
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"I put it away in frustration. I brought it to my local JC Penney
store with my invoice"
Which was it - did you put it away or did you take it back?
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by Lee H. Posted Sun January 21, 2007 @ 12:26 AM
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You are granted a timeframe for returning a defective product you've
received from JC Penney Carol. Unfortunately, you've surpassed that
limit. However, I am sure by contacting the original manufacturer,
you will be properly handled. It would be suggested you contact the
manufactuer in a timely fashion.
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