Shipping charges were not refunded!!

i think your post is the silliest thing i have ever read.
i work at a service desk at jc pennys and just because a comforter did
not fit does not make it defective.
that would be like saying since most of your t-shirts are mediums and
you bought one that was medium and did 'not fit' makes it defective?
ah, no. there is nothing WRONG with it , it just simply didnt fit your
bed, you think ALL queens, kings or doubles are the EXACT SAME SIZE?
come on.
another thing is ,
you got a item refund,
quit crying about your shipping and handling, dont you think its a bit
extreme that you closed your accounts over a 10 dollar shipping fee
which is perfectly legal in not refunding it,
it is not jcpennys fault that you ordered something you had never seen
before and it 'did not fit' ..

get a grip lady.

sincerly,
associate 0475


ps. i truly find this aggravating ,
common sense is in dire need here.
i dont come into your job and act like a nut job
so how come its okay for you to me?
defective, hahaha

lady i think your defective.

ppss. a little sense of humor never hurt! i really do love the people
that come into penny's and it shows except for the 2% that are
idiots !

Yes, that's correct. We don't refund shipping charges. We do look
forward to your business in the future. Thank you for shopping
Penney's, and have a nice day.

I don't know of anyone who refunds shipping charges for returned
merchandise, they have already payed the company who shipped it, and
will not get their money back.

It is your responsibility to make sure the measurements given for the
product you are ordering will fit your bed.

Also if you don't know, closing your JCPenny cards has actually
negatively impacted your credit score temperarily, so you kind of
screwed yourself on this one.

MAC

Is it possible they sent the wrong size and it isn't actually
defective, or did you notice the seams were not sewn evenly? I would
walk into the store and show them what you had found to be wrong with
it and insist on a refund or exchange for the same item.

Hmmm, Legal Larceny eh? If it's legal, how can it possibly be
larceny? Kind of an oxymoron.

Kinda like the term "legally drunk". If it's legal, then what's the
problem?

"Hey officer, leave my friend alone. Can't you see he's LEGALLY
drunk?" -apologies to George Carlin.

hmm another oxymoron - Republican Party.

I've ordered things from JCPenney over the years (although admittedly,
not in a while), and if I didn't like something I ordered, I just took
it back to the store to save on shipping charges. I would suggest you
consider doing that if you live anywhere near a store, especially on
something like bedding, which probably costs, what, $10-$20 to ship?

Shipping is a service, and that service was provided. You got your
item. And you didn't even have to pay to ship it back to them.

Swearing off JCPenney because of this one incident is kinda pathetic.
And telling everyone you know is not going to get you any sympathy.

All beds are different and need different things. This is one reason
when shopping online I always read the measurements and measure the
bed before ordering. New beds have different toppers that add to the
depth of the mattress. I have to really look around to fit my temper
pedic memory foam one. Just because they didn't fit dosen't mean
they're defective.
Comforters and quilts and duvet covers ARE different things. Isn't
legal larceny an oxymoron?

At any rate, I'd have kept the window treatments and found something
that co-ordinated with it and perhaps asked for an exchange. But
that's just me.

i haven't heard of a company refunding shipping charges when you
return items, although i never really return items bought from the
internet. maybe this is why! lol

Unfortunately, I have to agree with everyone else on this one.

The product didn't actually fit and JC Penneys was still good enough
to accept the merchandise back with a full refund. It's
understandable that they wouldn't refund the shipping.

If you think family and friends are going to stop supporting them, you
may find yourself surprised.

I'm wondering if possibly you were ordering bedding for a queen size
bed and the comforter and quilt were sized as "full/queen"? It is
very important to order by the actual measurements vs. the bed size as
they can vary. Also, because today's mattresses are thicker than they
used to be, you may want to order a king for a queen bed depending on
how far you want it to fall on the sides.

However, JCP has a policy that they don't refund shipping and handling
charges no matter the reason for the return - - so the fact that you
have closed your accounts, will never enter a JCP store again and are
going to tell your story to everyone you know won't change anything.

Everyone here is saying that the OP is at fault for not measuring her
bed before ordering the sheets. Maybe I'm missing something, but I
generally don't measure my bed before I buy sheets either - I have a
queen-sized bed so therefore I order queen-sized sheets.

I purchased a queen-sized bedding set from Kaufmann's one time, and
when I got it home, the ends would not even stretch to cover both
corners of the bed. This was definitely only a full-sized sheet, even
though the package stated it was queen-sized. In my case I just took
it back to the store, but I can see the OP's point that it is unfair
to penalize her for shipping charges when the return is Penneys'
fault.

I do agree with everyone though that the statement that they will not
ever shop there again limits what Penney's will do for them.

You could tell each and every person you know anything you want and
they will still go to JC Penneys unless they had a bad experience.
Hollow threats make you sound immature.

OK, lemme explain this to you since you are obviously too busy fuming
to comprehend.

If you basically tell a company they're dead to you, you don't get to
ask them to do anything for you. You've sworn them off, threatened to
tell all your friends how bad they are and basically maligned their
reputation with your experience.

Yeah, I'd be rushing to refund your shipping too.

NOT!

Oh & that was not a defect; failure to double check the dimensions
before ordering is not their fault.

Let me make you this promise: Your friends and family don't care,
don't want to hear about it, and will make their own decisions as to
where to shop. Your ridiculous complaint (defective? because it's too
small?) got laughed at because it's amusing to people who have heard
it all before.

"Whats more aggravating about this is that when my husband was
apeaking to them on the phone they sounded like they got a kick out of
refusing the refund"

Um, did he throw out terms like 'legal larceny' when he was on the
phone with them?

If so, the attitude he heard was likely the result of them attempting
to control their laughter.

Bwaaahhhhhahhhhhhha!! HA HA HA HA!!!!


You think it is a defect because the bedding items you ordered did not
fit your bed? ROFLMAO

You are just playing, right? This is not legal um LARCENY is the word
I think you where going for.

Also, why did you order a comforter and a quilt? Isn't that kind of
redundant?

The fact that do not fit does not, as others have said, make them
defective.

Legal lareny?

"Myself and..."

Excuse me while I scratch my itchy teeth over your horrendous grasp of
the English language...

Okay. Done. Getting back to your letter, you're ridiculous and you
overreact grossly to the pettiest of things. Do you HONESTLY believe
your "friends" are going to boycott JC Penney because you don't have
sense enough to order the proper sheets?

What's legal lareny?

Just because they did not fit your bed does not make them defective.
As someone else said, they have no incentive to help you now since
you've closed your accounts and are badmouthing them to everyone you
know.

Sorry!

Not fitting doesnt make them defective.. it means you ordered the
wrong size. If your screwed up, you pay the shipping. That's not such
a brain-stretcher.

I'm not sure what "lareny" is, but I'm sure Penney's is not guilty of
it. Sounds like you just cant admit that you missed up. And here's oen
more hint: If you want money from a store.. don't tell them that you
canceled your account, will never set foot in the store again, will
tell others not to shop there and accuse them of crimes. What's their
motivation to give you anything? After all that, you'd never see a
dime from me.

Do you really believe people will stop going to Penneys just because
of your experience?

Big deal.