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High pressure sales techniques at JcPenney
Posted Tue October 17, 2006 12:00 pm, by becka h. written to JCPenney Company, Inc.
Write a Letter to this Company | Rate this Company
Credit card offers galore!
I have a suggestion for your company. Please stop treating your customers like fresh meat!
Yours is by far not the only company that does this, but one of the prominent ones in my mind. I shop at several of your locations regularly, and each time I go this irks me. Every time I go into a store I am greeted warmly by employees and when I ask for help, i get it. I also get asked and pressured about 10 times to sign up for credit cards. I say "no, thank-you" or "no, I am not interested" and then I get asked "why?" or the employee then treats me like I am no longer worth the effort. I have friends that work for JCP and they say that they have daily meetings and competitions amongst employees for cash rewards for getting people to sign up, so I do not think it is any employee's fault. I believe this is a corporate level problem. I also have this problem every time I walk into a Lane Bryant,an Old Navy or a Kohl's. I dislike the method of "pressure selling" and often I avoid these stores just because I don't want to be treated this way.
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And if that does not work any of the wonderful suggestions by Jeffery a few posts below this one should work beautifully.
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by Gino Version 1.2 Posted Wed October 18, 2006 @ 8:16 PM
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I think eveyone can take it for granted that all stores do the same thing. It's just part of being a consumer. It's not enough anymore just have a credit card or a store credit card... but now you need a store/visa or master card card as well. If it's a big purchase and they're giving ten percent off, I'll fill the thing out just for the promo then run the card through my shredder once I pay it off.
What bothers me more than the credit card offers is the "store" value cards they swipe after each transaction. Basically you give them your personal info and they know what brand of toilet tissue you use and print out other alternative companies toilet paper coupons. They sell these databases to Ad agencies to they know where to spend their ad dollars effectively.
I know it's a hassle...I really don't blame them because there's money to be made off of consumer debt, and I don't blame the salespeople either ... it's their job to ask. And our job to politely accept or refuse.
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by samiam Posted Wed October 18, 2006 @ 4:18 PM
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Try thinking about it in a different way. I am not sure if this is the case for JcPenney, but this is how it is at Macy's: You make a crappy low wage, but get commission for sales and signing people up for credit cards. I have a friend who just got a job there. She's a single mom with two kids, so she really needs that commission. I'm not trying to get you to sign up for every credit card in the world, but just use one of the humorous responses below. I hope that changes your point of view a bit.
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by Jeffrey Posted Wed October 18, 2006 @ 2:32 PM
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A few lines:
"I'd love to have one, but the court won't let me."
"Will you co-sign for me?"
"Sure" and then fill out the form as "I.P. Freely." Don't sign it, as that would be a crime.
"Do you have one? Maybe I can just you use card?"
"What kind of bonus you getting for signing me up? Going to split it with me?"
"No thank you. When I stole someone else's wallet and tried to use THEIR JCPenny card, I didn't get the same rush I did from their Macy's card."
"You asked me why? Free will."
"Sure, but first, let me tell you about AmWay."
Say as loudly as you can "CRACK PUSHER! STOP PUSHING YOUR CRACK ON ME!"
"This is one of those cards where you never have to actually pay anything back, right?"
"My religion forbids it."
"My sister was killed by a JCPenny card." (and then break into tears)
"I would, but the hookers on 6th prefer Visa."
"Oh, thank you! No one has ever been so nice to me, to offer me a store credit card. You like me. You really like me."
Lick the person's face. Need I say more?
"Would you go out with me?" This works especially well if the employee is wearing a wedding band. Even better if you're the same sex.
"I didn't know that kids were allowed to have those. Neat."
"The last person who asked me that, lost an eye. You don't want to lose an eye, do you?"
"Sure. Those cards are primo for cutting lines of coke."
Break into song. Good ideas include Memories from Cats, the Soviet national anthem, or (if you're up to it), the Hamster Dance (see www.hamsterdance.com).
"Geen dank u. Ik wil uw kaart niet. Heb een aardige dag." (Hint: It's Dutch)
"Here's the deal. You ever heard of that gang initiation where you drive with your lights off. And then, if someone flashes your lights at you, you kill them. Well, since that one is so well known, my gang's initiation is that I gotta kill the first person that offers me a credit card."
"Do you have a copy of the application in pig latin?"
"Oh, goodie. Satan, my lord and master, has commanded me to get a JCPenny card. And, well, steal your soul."
"JCPenny? I thought I was getting a card for the Bondage Boutique."
"Today is my first day away from the home. They're so nice to me there. Wanna pet my puppy, Scraps?" (Hold up your empty hands, as if holding a small dog)
"Wanna touch my gerbil?" Grin like Steve Buccemi.
Just stare. Don't say anything. Just stare. Drool, if you can. Whatever you do, don't laugh.
Loudly fake laugh. Then say "yeah" and look annoyed.
"I just have to tell the gang back on my home planet about this."
"Why? To understand, we must examine the writings of Descartes. In his piece on hyperbolic doubt, he posited that..."
"You talkin' to me? You talkin' to me?"
"Sweet, my pretty." Lick your lips.
"Bow, when you ask me that. You are in the presence of royalty."
"What kind of prize do I get for signing up? Macy's just offered me a free car."
"10% off. Yeah, like I'm going to waste 20 minutes filling out an application, hurting my credit score... just to save 50 cents."
"Y'ever hear the expression 'bust a cap?'"
And finally...
"Let me find a pen." Stick you hand in your pants and root around. You choice where.
Extra points if, in fact, you do find a pen in there. You win if the employee takes the pen.
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A few more
by Jeffrey Wed October 18, 2006 @ 2:54 PM
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by C A Posted Wed October 18, 2006 @ 1:48 PM
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I understand what you are saying, but I can't help but smile at your "fresh meat" comment. It reminds me of the "new fish" scene in Shawshank Redemption. I'm picturing all the sales associates lined up yelling, "Fresh Meat! Fresh Meat!".
Guess it's been a long week for me already.
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by Rockee721 Posted Wed October 18, 2006 @ 10:56 AM
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I usually tell the associate I already have one, and sure, they sometimes look at me a little funny when I hand over a different card, but that's generally the end of the pestering.
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I used to work in a JCP store and I can say from first-hand experience that some store managers really push the associates to get the credit apps. On big weekends, we even had one associate roaming the store stopping customers randomly and asking them to fill out an application.
I know that when I worked there, I only asked the customer once, when we were checking out. If the customer already had other payment terms in hand, I didn't even ask. Yes, I was talked to about my below-average performance, but I stood my ground and told my mgr that I would not like it of someone did that to me, so I can't in good conscience do it to someone else!
Good luck with your letter. Unfortunately, I don't think it will lessen the intensity with which the stores go after these applications, but it may give them a heads up that their approach needs a bit of work.
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by donno Posted Tue October 17, 2006 @ 10:42 PM
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It may or may not not be store specific. Have had no problem at JCP, but there is a certain employee who does this at the Sears Hardware in Easton PA. I went through his painful hard sell routine and hadn't seen him for 10 months. I then was in line behind someone who had just succumbed to his advances, and while waiting for her to get her credit app paperwork processed I noticed he was giving her a hard sell on an extended warranty. She was saying "no" but he kept asking "why not?" She said to her friend "I only took the credit card to get him to stop talking to me." I was not in the mood for his hyjinks when I handed over my nonSears credit card. He his started his routine. I said clearly "no thank you", and he continued. I said sternly - "I said no thank you - how many times do I need to say it?" A fellow employee noticed the exchange and said ", don't badger the customers." He smirked and said "I am not badgering the customers, and mind your own business." I looked at him and said "you are badgering me" took my stuff and left. Kudos to that fellow employee for noticing what should have. We shouldn't have to say no more than once. "I'm not sure" - that would be different.
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by S. Brown Posted Tue October 17, 2006 @ 11:48 AM
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That's odd - - I shop regularly at JC Penney, Old Navy and Kohl's and sometimes - - not often - - I'm asked if I'm interested in opening a store account when I'm checking out and a simple "no thank you" ends the inquiry.
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by Call Me Bright Side Amanda Posted Tue October 17, 2006 @ 9:58 AM
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Then avoid them. I have no problem just repeating no, or actually saying yes, for when i need an outfit and its 2 days b4 payday :)
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yes
by becka h Fri December 15, 2006 @ 6:45 PM
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