Worst Customer Experience of My Life at JCPenney

While I completely agree that you have a valid complaint, I have to
ask...Why did you order where the employees were rude and when you
couldnt even see the pictures you were ordering?! I would have walked
my tootie right out the door and told them it was their loss.

I also have to say that no matter how important and unforgettable YOU
think you are, to a retail employee you are just another face in a
crowd. I have never understood why people think the store employees
should remember who they are. You werent the only person they saw that
day and you obviously didnt make a lasting impression on them. Either
way, dont get mad at them for not remembering who you are. I used to
work in a grocery store where I would see hundreds of people a DAY.
There is no way I could have remembered their faces and names if I was
paid to do it!

If the equipment broke down, that is hardly the employee's fault
either. They arent camera repair people. They are photographers. And
in case you have never seen an ad for them, they often hire people who
have no experience.

I am sorry you had such a horrible experience. I have had nothing but
AMAZING experiences with JcPenny's photograpy. I used to have my son's
pictures done there twice a year. Now that he is in school and gets
school pictures I dont see the need to do that anymore. But its just
as well, the same company that runs the studio at Penny's is the same
one that takes their pictures.

Yes it happens in the most inobvious places but to be expected. A big
corporation like this, one would at least an acknowledgment of
complaints with an apology, even if there was none in order, and the
backing of the management team to make things right. I wonder what
happened to your letter, sounds kind of fishy that it suddenly
disappeared. If this company is true to its word, your complaint
should generate a solution to yours and other customer s'
frustrations. All corporations lack integrity and good customer
service at times, so what the employee at the other store told you is
biased.
I do hope you get your photo's back in good order in time for the
holidays. Hopefully for all your troubles they will give them to you
without charge along with a small gift certificate to spend in anyway
you wish.(I just threw that last suggestion in) If you are not
satisfied with their photo department, then try another which
specializes in film development. It may be in order to retake the
photograph's if this is possible, so as to be are prepared for a bad
development of your original shots.

Best Wishes to you and your family, Caroline from Michigan.

Contrary to what the last poster says, I certainly believe you have a
right to be upset. I would agree with the first poster that you need
to direct your complaint to the right people. When you do so, think
about adding more detail about the "technical glitches". If you can
put a name on anything, that may help them understand what happened.
If the pictures had been a couple days late, I would have cut them a
little slack, but when they say they'll be available the 6th, and now
won't be here by Christmas, that's terrible. Especially since you
were never able to see the pictures. This may be a busy season for
stores and photo studios, but they still have a job to do. There may
be more delays over the holiday season, but there is no call for the
ball to be dropped this badly.

You have to understand something, we are forced to work by a labor
model that is not condusive to our business. As managers we do the
very best we can we dont make enough money to listen people piss and
moan all day but we do it anyway because quite honestly we love our
job and the work we do. I was at my store for 14hours yesterday, no
break, no drink or food dmidnt pee...... Why , so I could take care of
the angry mob before me. When I did leave it was to get my girls who
wre working their butts off something to drink.We are in an industry
that pays regular associates 8dollars an hour, How much crap would you
put up with for 8 bucks an hour? We are in busy season I could see
someone two days in arow and not know who they are. You said broken
equipment.... are they film or digital? My computers freeze constantly
and I have to reboot them which takes ten minutes. We have didgital
cameras that werent meant for what we are using them for so they get
hot and malfunction. ITS CHRISTMAS SEASON WHAAT DO YOU
EXPECT???????????

The studio owned and operated by Lifetouch, not JC Penny. Good luck.