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JCPenney Portrait Studio Would Not Budge

Posted Sat November 10, 2007 12:00 pm, by Alisa S. written to JCPenney Company, Inc.

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I misplaced a coupon I had for $3.99 portrait sheets and a free 8X10 portrait. I asked if I could go home and come back with the coupon in about a 15 minute time frame and they said no, I could not do that and I would not be able to use that promotion as they could not tie up the computer for that long, they had to keep all 4 computer terminals free. I had about 5 of these coupon offers at home and had inadvertently picked up the wrong sheet of paper to bring in to the studio. I asked if I could suspend it or leave my 16 year old there while I retrieved the coupon and again they said no. They said if they did it would be a reorder situation and I would be charged a significantly higher price. They said the manager was being nice offering me a "store special" of $4.99 per sheet with no free 8X10. I asked why they could not enter the code so I could receive the $3.99 price with free 8X10 and then get the coupon from home and bring it back within 15 minutes time. They would not budge and said I was lucky to get that price.
I estimate I lost about $25.00 by them not accepting the coupon. I asked if I contacted corporate would the answer be different and they said no it would not, and I was very lucky to receive that promotional price.

I am a portrait club member and I have been bringing my children to JCPenney since my 16 year old was an infant. However, the level of customer service I have received on this last transaction has made me decide to go elsewhere for my family's portraits. What a shame, since I have 4 children and always take pictures. I would have spent more for this sitting, but I was so dissatisfied with this experience that I chose to only spend $98.13. It would have been almost $200 otherwise as I would have ordered Christmas cards, etc. Also, when I picked up the portraits one of the sheets had been cut so short that my son's shirt and body were cut off. Now I have to wait an additional 2 weeks to have these re-done.

I would like a response and some form of compensation for my troubles, such as a JCPenney Gift Card.


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by Colleen0893 Posted Thu December 1, 2011 @ 11:30 PM


Just to let you know, I work at the portrait studio, and we let
customers go home or call us back with the coupon code all the time!
We leave the order as pending, then they come back to complete it. The
only time it is a reorder is if it is already rung through the
register. They were just trying to get money out of you, as we are
told to consistently try to up sell to the customers (we get rewards
for high sales). I disagree with this and I disagree with the fact we
have to entice the customers to buy more but oh well.

What your studio did to you was wrong and they were lying straight to
your face. You wouldn't have been tying up the computer because
they're allowed to exit out of your order and everything stays saved
there so they could use it with another customer while they wait. I
hate to say it but they were truly trying to take your money.

by LisaCG Posted Tue May 17, 2011 @ 12:45 AM

Amen to those who see that the JCP Portrait Studio employee was wrong
to treat a customer that way...Thank goodness for those who replied
and know about GOOD CUSTOMER SERVICE!!!!! What a terrible experience
for a longtime customer of the JCP Portrait Studios! What would be so
bad if they gave this woman the $3.99 price and a free $12.00 ~ $13.00
8"X10" deal instead of the $4.99 price and no free print? - Shame on
you JCP Portrait Studios! You may have won the battle but lost the war
AKA: You won by not allowing the coupon deal but, lost a customer
forever...how stupid are you JCP Portait Studios!!!!! The rest of
these posts that side with the studio don't get the concept of
customer retention...it was such a small request that they could have
surely honored it. I am so sad for this customer who had to deal with
a small minded employee who could NOT see the bigger picture....Good

by CJ S. Posted Wed May 11, 2011 @ 1:55 PM

i recently applied for a photographer position with them and during my
interview appointment they made me wait for an hour and a half for a
seven minute interview. the interviewer seem disinterested in what i
had to say and her attitude was overly superficial.

to say the least, i'm somewhat glad i do not have to work alongside

i decided to start my own on-location photography service. you can
check it out href="http://www.facebook.com/pages/Bravetown-Themery/146332898757424?

Wish ya the best with your photo next time.


it is a joke by pickles b. Sat March 16, 2013 @ 1:37 AM

by tara j. Posted Thu August 26, 2010 @ 8:29 PM

I would also like to add that our sales methods have changed
drastically. We no longer participate in "high pressure" sales and
are a little more flexible when it comes to our guests.

by tara j. Posted Thu August 26, 2010 @ 8:27 PM

I just completed my training for one the studios. My training manager
was always printing the coupons for guests since some of them didn't
have access to printer at home. All they had to do was mention the
coupon. I am sorry that the studio you went to did not allow you to
schedule a viewing so that you could bring the coupon or offer to
print it for you.

by Jgma129 Posted Tue August 3, 2010 @ 2:09 PM

I used to manage a studio for Penney's (Lifetouch). And as with
everything else in life it all depends on who you get. I found that
it was a ploy (the infernal coupon) which are printed out incessantly
everywhere for ridiculously low prices---but God forbid someone forget
theirs! I always kept some on hand for the poor folks who happened
forgot. The flip side was we were under incredible pressure to have
huge sales (kind of tough to do with $10 pkgs which some people could
only afford). It was a struggle on both sides. As for Penney's not
being involved. That is untrue at the store I worked at. I worked
for 3 hrs on a sitting for father's day. Went the extra mile (let
them break about 4 times)...mom wants the perfect gift. They thanked
me profusely and then ran right out the door to the watch department
and called for a manager as she regretted that she spent so much money
and complained about service/pics and got the whole thing for free.
ALL OF IT! I was blown away. Maybe you came in after a day like
that. I loved the kids I took pics of---the mom's I could have done
completely without.


by Troy H. Posted Sat January 9, 2010 @ 6:10 PM

I am a professional photographer in Colorado and I'm not surprised by
your problem. I know I could have given you an awful lot of prints for
what they tried to rook you out of. AND I don't send my portraits out
to print. I do it all myself and don't get the discounts that they do.
I'll tell you now, it's well worth it to talk to your local studio
rather than deal with the conglomerate.

Troy Hervey Photography
Frederick, Co

by M H. Posted Thu January 7, 2010 @ 5:01 PM

I am sorry for what has happened to you and others in your same
position. I am an employee at one of the studio's and yes there are
rules. We do need the promo code from the coupon for you to get that
benefit, BUT you have till the end of the day to bring it in and order
them as an ORIGINAL order, not a reorder. Even if you bought 3.99
sheets at 11am, you have until closing time of the same day to
reorder more sheets at the same offer.

I hope they did give you some sort of compensation such as free sheets
for your next visit or so on. Unfortunately for anyone who has asked
for a JCP gift card as compensation I for one will tell you that we
are told this is not available. Yes our name may be JCP Portraits, but
we are part of Lifetouch Studio's. We are a service contracted through
JCP stores. Even if you complain to them, they go straight to the
studio manager to have it go through the lifetouch district manager
and company.


by Ivan\'s Mommy Posted Fri December 11, 2009 @ 9:32 AM

I'm sorry you had a bad experience at JCP studios. I go there to take
my sons pictures too, and they've always been very nice to us. I see
some of you think that she's over exaggerating, and that she shouldn't
have acted the way she did. But I think she was more upset with the
customer service, rather than the price. I wouldn't mind spending a
lot of money at JCP as long as I got good service. When my son was
born we spend $500-$550 for pictures of him. We gladly paid the
price, because it was worth it. The photographers were great, and the
pictures were amazing.


by Erin W. Posted Sat November 21, 2009 @ 11:15 PM

That is ridiculous that they did not give you the coupon price. It
may as well be the actual price because anyone can print it online,
get it in the mail, or on a ton of childrens clothes in the store, or
a dozen other ways. I must have 50 coupons in my house right now. I
would not have ordered any, and then made an other appointment, made
them take the photos a second time, and then ordered with the coupon.
JCPenny's rules on coupons are so strange. I wanted to use 2 coupons
but obviously they would not let me use the $7.99 bundle and $3.99 a
sheet coupons together, so I went back twice to get my girls picture
done. What a waste of time for the photograper and the studio. If
they had let me use both they could have saved themselves time and
money! In this economy they should be lucky anyone is even going to
their studio, and it only costs pennies to print the photos. Maybe
they should stop wasting money printing those extra photos that they
try to get you to buy when you pick up your pictures, and just throw
away when you say no.


Why shouldn't portrait studio coupons work like all other coupons? by jm0811 Sat August 21, 2010 @ 6:33 PM
by Virginia B. Posted Sun November 1, 2009 @ 12:58 PM

I work at a jcpenny studio and Even I am ashamed that you were treated
like that. We have plenty of coupons. And the studio knows that if you
were to call customer service 1 800 59 smile. They probably would have
done something else. Because now over a coupon they lost a vaulable
guest who did spend a lot it looks like. So I would try other studios
because not all of them would do that. Our studio gives you the coupon
if you had left it at home. Its common sense, if your a big time guest
like that who tends to come in a lot. And its just good service where
your likely to come back again. Again very very sorry about how that
studio treated you. But really think about trying a different Jc Penny
portait studio.

by momaplenty Posted Thu October 29, 2009 @ 1:36 PM

WOW! You sound like you belong working at Wal-mart, I can't believe
how nasty you sound. I love JCP but I wanna know which store you work
for so I avoid it completely. People make mis-takes and you could have
tried to have better customer service. I think that is fair since we
are in a resession and many stores are closing their doors because
they are too expensive and people do not have extra money to blow. I
think your a high stress person anyway who will end up having a heart
attack because you take crap too seriously. Lol most people now days
are on a budget and you probably don't even have kids so how the heck
would you know what it costs to raise one. Also, with all the
unemployed people out there I am sure there would be one really nice
and grateful person waiting to take your crappy job as you seem and
they will find out who you are and FIRE your a@@ soon. Oh have a nice


to angry w by momaplenty Thu October 29, 2009 @ 1:40 PM

by angry w. Posted Mon September 7, 2009 @ 12:22 AM

All i have to say is that READ THE SMALL PRINT!!! it clearly states on
every coupon that "Coupon Must Be Presented at the time of the
session" I too am a jcpenney portrait photographer and NO WE DO NOT
MAKE COMMISSION!!! I WISH!!!! GET OVER IT!!! we try so hard to make
your experience a great one i am the most requested photographer in my
studio and i love my job but i hate the 50% of the moms that wont
budge for 1 dollar if you dont realize we take your coupons for a
reason thats for us to staple it to your paper work so when our
AUDITORS! come in and go through or paper work everything coupon your
order are all stapled together i also have been a manager in a studio
and REALIZE that the manager is RESPONSIBLE for the that you gave
someone the coupon price without it so instead of paying one dollar
more you would rather see the unemployment rate go up i guess plus if
you were planning on spending 200 and spent less because you paid
more??? that does not make since its also a policy of ours YOU CAN NOT
SUPERVISION! we cant even take their pictures if their not 18 and
their parents are not there your just another snobby cranky woman with
a champagne taste and defiantly a beer budget that want you to be
special if you give one person a inch you have to give everyone a inch
and all those inches with our HUNDREDS of studios and MILLIONS of
Customers is a whole lot of money you are taking from a EMPLOYEE OWNED
Company so there for your taking it from us who is serving you to
begin with plus i can never ever recall in life when i have gone to a
restaurant and was like oh i forgot my buy on get one free and they
were like oh ok let me honer that for you get over it people like you
make my fun job annoying and you deserve to go to walmart where you
get the cheap price and service get lost lady!!!


why bother? by S B. Tue October 6, 2009 @ 1:36 PM

This employee needs to be FIRED! by witchy Thu October 22, 2009 @ 10:55 PM

how do you still have your job? by elecakes Sat October 24, 2009 @ 9:20 AM

You would understand if you worked at a portrait studio by jm0811 Sat August 21, 2010 @ 6:26 PM

Amen. by treehugger24 Sun July 17, 2011 @ 9:52 AM

WOW! by momaplenty Thu October 29, 2009 @ 1:42 PM

Manager to Employee- by E C. Thu January 21, 2010 @ 8:48 AM

1-800-59-SMILE by E C. Thu January 21, 2010 @ 9:07 AM

Wow! Quite the temper you have! by unicornwings Sun December 11, 2011 @ 12:18 PM
by Bborja6 Posted Tue July 28, 2009 @ 1:48 PM

I recently had my 2 month old sons pictures taken at Penney's the
woman was wonderful and I had the coupon for a free 8x10 a free
sitting and $3.99 sheets. They came out great so I scheduled an
appointment for family pictures to be taken the following week. We
were eight minutes late to our sitting becuase I was having some
trouble getting my 2 month old calmed down before we left. We were the
last appointment of the day and she refused to take our pictures
becuase we were eight minutes late!! I could not believe it so I will
not be going back to JC penney again. Sears has a deal where if you
are a super saver member you get all of your buy one get one free, the
sheets are 7.99 so in the end you are paying the same amount at sears
as pennys and you dont need a coupon for that deal if you are a super
saver member which only costs $10!

by MichpORT Posted Fri July 24, 2009 @ 5:35 PM

I was a studio manager for a while and we always recieved a stack of
coupons, I am sure they had some. Call Customer Service,,, the
response will be different, I am sure. I am positive you will get a
refund or GC.

Find a newbie photographer in the area and try to get a sitting and CD
for $100 if you go more than 2times a year. I am sure you can work
out a deal with someone. You can get better, different photography
without the stress!


by DillonsMom08 Posted Wed June 10, 2009 @ 9:39 PM

I recenlty left my coupon on the fridge and the photographer honored
it. I promised to bring it in right away and she insisted I just bring
it when I pick up my pics. This was a rare coupn too, for 2 free
8x10s, no sitting fees and 3.99 sheets. We had family pics with three
people and ordered 12 sheets. That saved me over $50. She was very
friendly, but if she had not honored what I told her I had, I would
not have ordered right then. I would have come back with my coupon
before purchasing. I was very grateful to her and brought the coupon
in when I picked up the pics where she attached it to my order.
If you aren't happy with the price of what you are purchasing don't
purchase it!!
Oh and I worked retail when "the customer is always right." It seems
though that no longer exists.


But the customer isn't always right by jm0811 Sat August 21, 2010 @ 6:45 PM
by sarah s. Posted Tue April 14, 2009 @ 4:35 PM

Ok. Heres the thing you could have done. I am on the side of the
customer, knowing that the studio COULD HAVE had you do a viewing
later with your coupon. I have forgotten my coupon a few times but my
studio offers a triple A membership discount of $4.99 a sheet and i
didn't mind paying the extra dollar for a the few sheets I purchased.
IF i did mind, like it seems you did in your case, then i would have
probably rescheduled another sitting for later that day since it is
free for you as a portrait club member, left and came back with my
coupon. Most likely they would not want to have to rephotograph you
and your family and would agree to hold the photos for you. Another
thing you could have done is not buy any and just purchase the JC
Penney portriat Cd online for $100. Then you would have ALL the
photographs and be able to print whatever you wanted for a
significantly cheaper price. I have a feeling that the JC Penney
workers get paid commission so you can't blame them for wanting to
charge you the full price especially in this economy. They didn't do
anything "wrong" though the conduct and "rudeness" (probably on both
sides) could have been handled better. With digital photography of
today it really isnt hard to just do a later viewing, though you would
have to come back that same day. You could also have had someone get
the coupon for you and bring it, or come to the studio and watch your
kids there while you went to get it. Im sure the portrait studio
would have hated to have all your kids there waiting for you to return
and would have hoped and even suggested that you take them with you
and come back alone, or later. Just some thoughts. Im sure you
wouldn't have even went if knew you didnt have your coupon. I do lie
the suggestion of having an extra one in your wallet and car.. ill be
doing that from now on. But in all honestly $1 more per sheet is
EXTREMEMLY responable for the studio to do for you. Generous actually
especially if they work on commission. Sounds like the biggest
problem was how they communicated with you. I am happy with JC
Penney... they have taken some of the cutest pictures of my family and
have always been really patient with me (when the baby wasn't in photo
mode) which i appreciate. Hopefully you find a place that wil do that
for you, whether it be Picture People, sears, Target photo, Walmart or


Re: JCPenney Portrait Studio Would Not Budge by ahappyphotographer Sun November 1, 2009 @ 1:15 PM

They do not make commission by jm0811 Sat August 21, 2010 @ 6:48 PM
by chrissy2005 Posted Sun February 8, 2009 @ 2:32 AM

I also work for the studio, and within this job and within any other
job in the retail business, I have learned and memorized, and
sucessfully proven that customer service is key. Saying "NO" to a
customer when there is a logical and ethical way of fixing things is
wrong. To the employee, we know that theyre other ways to get the
coupon in question, such as going to the childrens dept of the Penneys
as well as asking nicely for a coupon that we already have in our
custody. We have plenty of coupons left ungiven that we can easily
give away. What it seems like in this situation the employee did not
want to cough up a coupon or print one out because they wanted the
9.99 price instead of the 3.99 price. so they played the customer.
which is rude.


by boo b. Posted Thu February 5, 2009 @ 8:24 AM

Almost always you can find coupons within the store. The kids clothes
lots of times have them attached to the tags. Just an FYI

by elaine z. Posted Wed December 31, 2008 @ 1:21 AM

I went and forgot my coupon too!! I was mad...at myself. It was no
one else's fault but mine. I knew that by the time I left and came
back (about 20 minutes for me), my kids would have been bored and
tired with the whole thing. The girls that worked in the studio were
super sweet and suggested a time that I could come back that probably
would be to my advantage because the studio would be empty. They were
right and in a way, it worked out for the best. We waited a minimal
amount of time and the girls were so good with the kids...I got the
best portraits ever! I chalked it up to a learning experience...now
all my coupons are in my car. Forgetting that coupon sux but I think
they were very nice to offer you the $4.99 a sheet...I never got any
offer at all. Get over it and go back...they do a great job.

by OverworkedUnderpaid Posted Tue December 2, 2008 @ 10:21 AM

You're being way too demanding. I work at the studios and although I
don't care too much for the people I work with, customer service from
them is always exceptional. We usually are nice and just give the
coupons away but lately my hours have been cut because so many people
"forget" their coupons and grab the ones on our counter and so without
the sales, my hours are cut and I don't work as much. Also you
could've asked to do a later "viewing" and "purchase" if it was a
digital studio and brought the coupon then. However, bringing the
coupon is essential, when we wrap up at the register, we give you a
receipt and keep a copy for ourselves. Along with our receipt, we
staple the purchase list, order summary, client info, proof sheet and
YOUR COUPON. This is documentation of the sale. If corporate were to
see the coupon missing, the associate that checked you out would be
questioned. But let's say you were to come back with the coupon, there
are no definites that you would come back. The in-store offer was the
best compensation. If everyone was entitled to handouts, we'd be out
of a job. Not to mention it has happened where the computers froze up
or got overheated or got a glitch. Imagine coming back with a coupon
only to find out it's no longer necessary because the computer went
down. I'd bet the in-store offer would've looked more promising, when
you had the chance to take it. Sorry that you didn't get the offer you
wanted but even as an employee, I wouldn't expect more. I pay like
everybody else and make sure to bring my coupons and membership. You
do your part and they do theirs. That's called: being fair.


by Camio Posted Sun November 30, 2008 @ 11:36 PM

If you would have gone to the portrait studio in Walmart, Picture Me!
Portrait Studio you could have had a much better experience. JCPenney
is ridiculously priced!
At the Picture Me! Portrait Studio you can get 24 sheets of all your
poses, plus a copyright FREE CD, plus a club membership for only
189.99! And you could add an additional set of greeting cards for only
Next time, I would suggest that you go to Picture Me! I have always
had great expeiences there. And they guarantee me that the portraits
will aways come back the way you order them!
Make sure you visit the Picture Me! Portrait studio in Palestine, TX!


Re: JCPenney Portrait Studio Would Not Budge by Angela S. Fri December 12, 2008 @ 1:41 PM
by WillWorkForSuccess Posted Wed October 15, 2008 @ 1:27 AM

Hi, Alisa.

From your statement, it seemed as if you were most troubled by the
customer service you received, rather than the price you paid.

Your purchase of $98 was actually a "win" for JCPenney's. Some people
come with only the 8.99 package coupon and pay no sitting fees
(because of portrait club memberships, etc). I'm sure you
significantly boosted their sales average for the day. It's troubling
you were so displeased, considering the significant amount of money
you spent.

Many times, JCP portraits will jack the coupon price near holidays.
Having worked there for a few years, I've seen the coupon price go to
5.99+ a sheet. Without any coupon, you may have been charged
12.99/sheet. The in-studio offer truly was a mid-range compromise.

Clearly, this compromise was not enough to keep your business. A
shame, since you had been a sixteen year customer. Considering your
history with JCP portraits, I would contact customer service
direct--skip the studio associates and manager. Customer service
tends to be generous. If you tell them what you've told us, at very
least, I would expect some form of free portrait sheet from them. In
that case, the offer will not be all that different from the original

Good luck with this one.

by Lauri a. Posted Thu October 2, 2008 @ 3:25 PM

You've had plenty of JCPP employess tell you this, but let me tell you
that it is you who are being unreasonable. I have 2 small children and
I have a JCPenney portrait club membership and I use my membership and
the coupons to make getting pictures made every month for the first
year...and let me tell you, that is a hefty proposition, in time as
well as money and I only order a few poses. The coupons are SO super
ubiquitous, I mean you can print off a sheet from the website, Parents
magazine usually has 8 (4 on a page PLUS a card with 4 more), you
yourself said you had 4 or 5 of them sitting at home. But you picked
up the wrong ONE piece of paper. I usually put one in my wallet, one
in my car and just keep them in there in case I ever forget, I even
usually have an extra or two in case someone (nicely) mentions not
having theirs. I tell you what, lady...I wouldn't have given you one
of my extras with your behavior. Especially if my restless toddler
had to wait for you to have your little fit and my good behavior
window closed and I didn't get good pictures. Did you even consider
what harm you were causing for being so intractable? $4.99 IS a good
deal without a coupon and I'd like to see just what kind of pictures
you'd have gotten for $95 w/o a coupn elsewhere. And you know what?
JCPP will reschedule a new sitting for you to take Christmas cards,
where you could bring your coupon--which incidentally, wouldn't apply
to cards.


Jc Penney Coupons by stacey t. Wed October 15, 2008 @ 12:18 AM

by jamie o. Posted Wed August 13, 2008 @ 9:11 AM

As a photographer at jcpenney portraits i also take offense to people
like you who think you are being wronged in some way because you did
not bring your coupon. In my studio the policy is if you do not bring
a coupon the thing we can offer is 20% off the collections. So them
offering you the 4.99 sheets was very nice. as someone else said you
can go to other studios and pay 19.99 a sheet or if you want stuff for
free you can go to wal mart. We photographers work very hard at our
job ( I do know it depends who you get but i am a highly requested
photographer) and when we spend time getting great portraits and a
guest wants them practially for free it is insulting and also makes
the company no money to pay the employees. I do understand being on a
budget i am mommy to two boys and dont get a huge paycheck but even i
need to bring my coupon when i come in for portraits. the coupon
offer is a great deal that is why you need to bring it ...you could
not go into any other store and say oh i had a coupon for this shirt
can i bring it back later....as far as the pictures being cut short
that is the lab and has nmothing to do with the photographer...and we
are always willing to have them redone...as another person said it is
not fair for someone who may have an appointment after you to have to
then wait for you to come back to view your pictures because you did
not bring a coupon. Especially if there is only one person working and
they then have to go back to the proofing station with you it is
things like that that back up the whole day and make guests upset. I
am sure that any guest in my studio would have been thrilled if we had
offered them 4.99 sheets without a coupon. It is people like you that
ruin a fun job.

by kandi Posted Wed July 9, 2008 @ 1:16 PM

You know it is people like you who make customer servie unbearable. I
used to work for Jcpenny portrait studio, and when you do not bring in
the promotional item that is YOUR FAULT! If you went to anyother place
they would not have even given you that 4.99 price. I personally
think we should not even have those promotional coupons because it
limits how much people spend and hurts how much the employees get
paid. 4.99 was a great deal, and you are fighting over a dollar. Go
to picture people where one sheet is 19,99 or Portait innovations
where they do not even offer memberships and there prices are
outragious or you can settle for walmart where everything is sooo
cheap, but, there quality of work is just the same. Im glad you didnt
get your one dollar off. GROW UP LADY! and next time be honest with
yourself and not blame others for your mistake of forgetting things.

by Kid Tested Posted Tue February 26, 2008 @ 12:30 AM

Lemme Just say... Everybody Wants Something For Free!


by Kid Tested Posted Tue February 26, 2008 @ 12:02 AM

I read a comment earlier about the film studio... and it is completly
true. But with digital we have alittle more leaway. If this had been a
digital stuio (and just becasue you view on a computer does not mean
its digital) They should have held your order... (with film they didnt
have this luxury) the only problem with that is that they would have
to exit out of the order and start showing the next one. Because
having your order on the screen would indeed tie up the computer and
cause the next guest to wait. (& had you been the next in line you
would be upset that you had to wait) Then they would have to try and
squweeze you in in-bettween the other scheduled appointments. Causing
you to have to wait some period of time.

The "in-store" policy is to give a $4.99 a sheet price or
20% off a collection (but some studio's are different we do offer the
free 8x10 with taht but some do not) which is Only 1 dollar more than
the $3.99 a sheet coupon you probably had at home. This also just
resently went into effect. Before we had to offer $9.99 a Sheet!!! So
you did get a deal if it was before this time. I appologize for any
inconvience that may of came from this situation. But in our defense
if you read your coupons it does state "Must Present At Time Of

It's hard to see both sides but LifeTouch (the Corp. that owns JCP
Portraits only allows for a certain amount of accociates for the
number of appointments coming in. They allow 1 hour for each Guest in
& out the door. After that time it is pushing into the next guest
time. if you ay... then they need to schedule more people to assit
guest'smore adiquitly... we totally agree!
Let me just say it's not as easy as it looks either!

by gigglez Posted Fri February 22, 2008 @ 12:21 PM

that is very wrong to speak of days you get ripped off and days you
get more and this seems to be a big rip off. My grandmother went
through something like that in jcpennys around school time we were
shopping for shoes and my grandmother purchased the shoes with a
jcpennys credit card it is under neath my grandfathers name but she
always signs it and has always gotten away with it, but not this time.
The people let her purchase the shoes but when she looked around and
saw some blouses she would like to purchase she went to a different
register where they told her she was not able to sign the paper
because it wasn't her name so she replied " me and my husband
have been married for 57 years and never have I been told that I could
not purchase something with his card being that we are on a fixed
income and we share bills and seperate our paments to where I pay for
credit cards and lights and he pays everything else." The lady
told her if she did not put the shirts up she would have to take away
the card and cut it up to where she would never ever get to use it
again and she would have to pay for it like it was her card still. My
grandmother asked to see the manager, explained everything to her and
got her card back and purchased her blouses. As for the cashier she
was fired and told not to ever enter pennys again

by sasha1978 Posted Mon January 28, 2008 @ 11:55 PM

Americans are so spoiled. Why would ppl make such a big deal about a
coupon when you burn your money on needless toys for your children or
some stupid Halloween decoration? i just don't get it. People, just be
thankful to live in this country, if you go anywhere else in this
world ppl would just not give you a happy face when you act like


Get over yourself by Samantha R. Fri August 22, 2008 @ 11:20 AM

by Shae2219 Posted Tue January 15, 2008 @ 2:21 AM

This is an old post, but just an FYI... It wasn't that they wouldn't
hold your place in line, the problems can come from the way the
computer system works. Someone else made a small comment about
running out of film, but I want to elaborate. The System that
JCPenney FILM studios use is set up to let you know you are out of
film with 15 frames to go... This basically means that whatever
sitting we are in, we have to finish ASAP and reload the camera.
There isn't any other warning because some sits may take 12 frames to
photograph and some may take 20-30 depending on how many we have to
delete. But here's the problem, once the film runs out, the computers
shut down and download all orders on that roll. SO, If they had let
you leave, and by chance run out of film, then your portraits would
have been gone before you returned. And there isn't anything they
could have done to retrieve them. This would have resulted in a
reorder and the prices are $14.99 per sheet. The images DO NOT stay
on the computer once this happens. THAT is why they won't let you
leave. If they did (judging from your initial complaint), you would
have been royally pissed and probably blamed the poor girl working
there, and claimed she did this on purpose. Not to mention that with
gas over $3 a gallon, would going home really have saved you

by Boss Lady Posted Thu November 29, 2007 @ 9:16 PM

Can you take a coupon back to a store after you have purchased an item
and have them fix it this is a serivice and with out the coupon we
can't enter this into the system. THe time frame to get pics back used
to be four to five weeks two isn't so bad and remember there are
almost 900 studios nationwide I off cnetered cut sheet will happen
once in awhile. Don't blame your studio they are there to make money
not just bend over backwards for your mistake in forgetting your
coupon and a small mistake by the lab.

by ladyxthetitan Posted Mon November 26, 2007 @ 11:45 PM

I work at JcPenney Portrait studios for 7 years and it is for the most
part a thankless job. But I love the kids and I can't stop doing it
for that reason. There are not always coupons in every studio. If
the manager is doing their job they have passed out the coupons to the
surronding business or they are at registers throughout the store but
not in the studio. There must be the correct coupon code rung into
the register at the time of sale because there everything goes into
the computer and is audited. If I ring in a code that is incorrect it
will flag that order for instance if my codes says that your order
should be 200 dollors and it only comes to 40 dollors I will lose my
job. My number goes in the computer with every code I ring
everyday...there are about 10 codes per order that have to be rung and
rung properly if I mess anyone of them up I get a flag by my number
and a list of mis rings in sent to my manager at the end of each week.
We are expectied to have a misring rate of 0. Not 1 not 2...0. If I
ring in 20 orders in one day that is 200 possible misrings. Regular
sheet prices are 9.99 a sheet and Enhancements are 14.99 a sheet. The
lowest that we are allowed to go by corparate standers with the in
studio offer is 4.99 a sheet but that varies from studio to studio,
most studios offer 5.99 a sheet or 6.00 a sheet at my studio we don't
offer any in studio offers except 20% of collection pricing. The
studio manager determines the in studio offer week to week based on
her comunication with her distict manager. This is is business we do
have to make money or I don't get paid. We don't make comision at
JcPenney Portrait Studio (actually Lifetouch) because the company want
us to give the customer the best possible deal we can within company
guidelines to give they don't want us to try to get you to spend more
so we can make more. I get yelled at, people storm out because I just
took beautiful pictures of there kids and they think I am trying to
jip them. I always do everything with in my power to make them happy
without being fired. There is not a less expensive place out there to
get quality portraits for the price even without the coupons. If
there was I would be working there. I have the experience to work
anywhere I want but I stay at JcPenney because they really do give the
best deals even for the person that can't afford much. But in this
day and age people want something for nothing. They gave you half off
regular price which is the most they are suppose to do. Also,
whatever studio is giving out coupons inside the studio is just not
doing there job because they should be all over town not in the
studio. I love the kids who come to see me...I even know a lot of them
by name...but I can't do more than I am allowed to do either for there
parents. People forget that we are people too...we have been screamed
at by babies, children and sometimes even customers (then usually
called and yelled at by our big bosses for something we are not doing
right or some deal we gave a costomer that was wrong) who want
everything for nothing yet we come back everyday with a smile on our
face egar to make beautiful memories for your children. Please say
thanks to your photographer for the deal you were given because it
truely was the best deal she could have given you if she was following
the company rules. Jcpenney will not compinsate you for anything in
there rental spaces...the portrait studio or the salon.


by bob-smith Posted Thu November 15, 2007 @ 8:29 PM

First off I am a JCP studio manager. I've been with the company for
sometime now. The associate that gave you this info is correct. If you
You FORGOT your coupon, don;t blame that on the studio becuase YOU
forgot it. You were very lucky to get the $4.99 sheet offer it's 50%
off regular priced sheets. They could of charged you full price! As
for a JCP gift card thats NOT going to happen. Sorry, but true. We are
not JCP, we only rent the space in the store. As for choosing another
studio for your family portraits have fun choose SEARS they are great
you have to buy 8 sheets at regular price @ 8.99 each BEFORE you get
their coupon sheet price...so in the end your paying much more. As for
the computers we can not tie them up especially if the studio is still
a film studio (it is a busy time of the year for us and studios who
are film..they can run out of film at ANY time even in the 15 minutes
it can happen...only leaving you to reorder at $15/sheet and we can't
reorder them until you pick up your first order)
As for one of the sheets getting cut wrong...just let it go...it's not
the studios fault THEY didn't print the portrait & I know your
angry....but angry at the wrong people.

We don't get paid enough to do the job we do...but we do it because we
love what we do and that's photography. But it's customers like you
who who make us hate our jobs. Yet, we keep a smile on our face,
apploigize and eat the crap you throw at us.

If you could only stand in our shoes for one day and see what we
really do, it;s not easy like you make it seem and that everything is
so perfect. We bust our butt off making memories for YOU, not us...in
return we get memories from you (the customers) but not the ones we
want to remember and that is a customer complaining about this kind of
stuff. As for you not ordering X-Mas cards who cares, you think you
shoulden't purchase xmas cards because you had to shell out $1 extra
per sheet?? Come on now.....do you see how silly your


wow by Alcina Fri November 16, 2007 @ 7:51 PM

It is attitudes like yours...... by Adam W Sat November 17, 2007 @ 12:16 PM

why is he a moron by lissie Sat November 17, 2007 @ 8:20 PM

Who checks? by Adam W Sun November 18, 2007 @ 7:44 PM

Again, why is Bob Smith a "moron"? by American Cheese Mon November 19, 2007 @ 11:50 PM

Maybe moron is the wrong word by Adam W Tue November 20, 2007 @ 5:44 PM

I check by treehugger24 Sun July 17, 2011 @ 10:21 AM

Moron? by American Cheese Sun November 18, 2007 @ 5:01 PM

first off by photographer_4_life Sun March 9, 2008 @ 1:09 PM

As an photographer with JCP portraits... I Completly Agree! by Kid Tested Tue February 26, 2008 @ 12:16 AM
by fierra Posted Thu November 15, 2007 @ 7:33 PM

I can't believe they did that to you. Right now they have the same
offer running all the way thru January of 2008. In fact I have already
gone to get the 7.99 package offer (included with that offer) and they
gave it to me. I would suggest that next time if that were to happen
cancel the order all together, regardless of what they say and
schedule a new appointment. the only reason I could think of them
doing this is that they took the pictures before you realized the
coupon was missing. here is the link I found for that offer...


next time don't let them bully you around the truth is that if you
would have came back with the coupon they would have had to take the
pictures all over again. No questions asked. This coupon does not
limit you one per house hold, there for you can return as many times
with the same coupon and get the same deal. I hope this helps



Bully? The truth is that the coupon must be presented first by American Cheese Fri November 16, 2007 @ 7:30 PM

That' nice as if working their Butt's off to create your memories wasn't enough... by Kid Tested Tue February 26, 2008 @ 12:25 AM

Re: JCPenney Portrait Studio Would Not Budge by Matty\'s Cupcake Wed November 5, 2008 @ 11:47 PM

Reply to Arlene,,,, by LisaCG Tue May 17, 2011 @ 12:15 AM
by BigShot Posted Thu November 15, 2007 @ 4:11 PM

While I don't care for you sense of entitlement and request for
compensation, I think they could have suspended the order and let you
go home and get the coupon. I work for a major retail chain and
things happen all the time (left my wallet in the car, forgot to get
an item on their list, etc.) We suspend the order and a receipt with
what we've rung up is printed off which we simply scan to bring their
order back and finish checking them out. It's a fairly simple thing
to do to keep the customer happy. However, as others have said its
your fault you forgot the coupon, and if your attitude then was like
your attitude in this letter, I can see why they weren't in a hurry to
do you a favor.


by the_sensible1 Posted Wed November 14, 2007 @ 6:35 PM

i worked retail and heres the deal, i hate people like you. asking us
to give you a discount you dont deserve? probably thirty other people
came in with their coupons and got the discount because they took the
time to make sure they had the correct coupon. do you really expect
them to risk their job so your sorry ass can save a few bucks? thats
just plain ridiculous. i despise people like you. always feeling as if
someone owes you something or you were treated wrongly. your


I hate you, I hate you. I hate YOU by Stoic Cheese Thu November 15, 2007 @ 12:52 PM
by April Smith Posted Wed November 14, 2007 @ 6:05 PM

I've actually never been to JcPenney's portrait studio and don't know
exactly how it works. But couldn't you have just said "fine, I'm not
buying them" and walked out? You could always have come back when you
had the coupon and taken the pictures again, no? And maybe then they
would have just said alright, we will give you the deal.

by MelNino Posted Tue November 13, 2007 @ 10:09 PM

You don't deserve anything extra...they were very generous in giving
you the deal you got. Yeah, we've all left important things behind,
it bites, but deal with it.

Didn't really like the idea of leaving your 16 year old behind
either....were they to watch your kid (yes, 16 is not 6, but they will
still have to keep an eye on him/her)

Enjoy the pictures you did get.


by MA Potato Posted Mon November 12, 2007 @ 11:43 AM

by customers like you who claim to be so loyal, but threaten to take
their "big bucks" elsewhere the first time things don't go their way.

I understand you offered to run home for it, but, again, why should
they inconvenience other paying customers who DIDN'T forget their
coupons?? You forgot it; it's your problem, not theirs.

And the bit about being compensated with a JCP card? Well at least
you admitted that all you were really after was a blatant gimme grab.

You didn't spend as much as you normally do. I think you already got
your compensation right there.


by JJ and the baby Posted Mon November 12, 2007 @ 10:00 AM

Maybe I dont get this, I haven't been in a portrait studio since I was
a kid.
You didn't bring the coupon, so why should they just give you the
deal. You may not really have the coupon, and just be saying so to get
the deal.
Here is the thing, you forgot it, so instead of just kicking yourself
for it, you expect something to be done.
If it were me, I would have done the exact same thing. I would have
refused to let you leave your son. What if something happens while you
are gone? There is no way that any store is going to be liable for
I hope that JCP gives you nothing, since this is a problem that you
yourself caused.


by YOUR is not the same as YOU ARE Posted Sun November 11, 2007 @ 11:43 AM

Why bother having a speed limit on roads, if the officer is expected
to budge when he starts to write a ticket? Why have any rules in the
world at all? Think abot what a world like that would be like. For
me, that is a very ugly picture.

It is very nice when a person who is in a position and has the
responsibility to uphold rules bends them to benefit us, but it is not
appropriate to get upset when they don't.

The people that say the studio "should have done something" or "should
do something" can't put themselves in the position of the employee who
made this decision. We don't have enough information about the actual
interaction. We were not there. Who knows why an officer sometimes
will forgive a infraction, and sometimes will not? Is it how we look
or act, what side of the bed he/she got up on, how many tickets they
already wrote recently? Who knows? If you are not entitled to
forgiveness, don't second guess it afterwards.


"about" and "an" infraction. Wrote too quickly. by Twice Baked Sun November 11, 2007 @ 5:44 PM

by JuliePie Posted Sun November 11, 2007 @ 11:29 AM

That's pretty bad. The JCP near me is pretty liberal with their
coupons. I went about 2 years ago with my sister-in-law, and I had a
coupon, she did not. We were getting my son and husband's niece's
photos taken, but not together. They had a whole stack of those
coupons on the counter, and just handed her one so she could get the
special, too. Then, the last time I went, my coupon was for $3.99
sheet/free 8x10, but it said on the coupon that there would be a
sitting fee (the coupons I get usually say "no sitting fee"). I was
willing to pay the $9.99, but they still did not charge the fee.

I don't think it would have killed them to give you the special,
especially since you were a long time customer and they must know you.
They could have processed the order as if you had the coupon, and then
let you go home and get it on your honor.

I hope they do something for you.


JCPenney Portrait Studio Would Not Budge by LisaCG Tue May 17, 2011 @ 12:06 AM
by Adam W Posted Sun November 11, 2007 @ 10:55 AM

I hope you get a decent resolution to this. JCPenny should have been
a little more willing to work with you.


WHAT??????? by lissie Mon November 12, 2007 @ 12:04 AM

Oh please Adam.. by Spudleycat Mon November 12, 2007 @ 3:41 PM

You're right. by Adam W Mon November 12, 2007 @ 6:02 PM

Ok - I am a loyal customer of my local Kroger grocery store. by Hash Browned Potato Tracy Mon November 12, 2007 @ 7:28 PM

If you asked the cashier to hold the item... by Adam W Tue November 13, 2007 @ 7:11 PM

Yes, she was.. by Harleycat Wed November 14, 2007 @ 4:37 PM

I don't know how these terminals work by Adam W Wed November 14, 2007 @ 11:56 PM

If you read the letter.. by Harleycat Thu November 15, 2007 @ 8:22 AM

If you read the letter by Adam W Fri November 16, 2007 @ 4:56 PM

At this time of the year.. by Harleycat Mon November 19, 2007 @ 10:42 AM
by Angelic Princess:) Posted Sun November 11, 2007 @ 10:06 AM

Ok how is it JCP's fault that you misplaced the coupon?? Ok suppose I
was ringing up a lady, and she "misplaced" a coupon at home.. and
asked if she could go get it.. of COURSE not.. it'll hold up the line.
This was YOUR fault.. not theirs. Live and Learn!


by Spudleycat Posted Sun November 11, 2007 @ 8:40 AM

As someone else said, JC Penney does not own the studio so they are
not going to compensate you.

The bottom line is that you forgot the coupon so you can't get the
discount price. I understand that they can't tie up the computers
while you went home to get it. If they do that, customers behind you
will have to wait longer and then we'll get a complaint about that.


by Gino Posted Sun November 11, 2007 @ 12:47 AM

Letters that start with "I misplaced a coupon" and include that you
estimate that you lost about 25 dollars and then go on to the "what a
shame..." tangent are always a fun read. I understand being frustrated
and making a mistake while rushing out the door, we all do it.

What kind of makes me do a doubletake is the fact that, money savings
aside, anyone would even entertain the thought to leave a sixteen year
old (a minor) in the custody of complete strangers as "collateral" for
even one second. A watch, a piece of jewelry, a driver's license, a
credit card charge perhaps, but a minor child?


16 not 6 by BarbaraT Sun November 11, 2007 @ 8:38 AM

And what level of fiduciary trust does the portrait studio have to babysit upon demand? by Gino Mon November 12, 2007 @ 8:57 PM

great! by swiss cheese please Mon November 12, 2007 @ 11:06 PM

What 16 year old needs a babysitter? by BarbaraT Mon November 12, 2007 @ 11:20 PM

I agree by April Smith Wed November 14, 2007 @ 3:44 PM

I agree, April Smith by Gino Wed November 14, 2007 @ 5:58 PM

But the employee is not "taking charge of the child" by BarbaraT Sat November 17, 2007 @ 10:13 AM

Thanks Again by Gino Sat November 17, 2007 @ 6:43 PM

Well by April Smith Mon December 24, 2007 @ 12:42 PM

sight not site by April Smith Mon December 24, 2007 @ 12:42 PM

My apologies, Barbara, for choice of language, it was wrong of me. by Gino Wed November 14, 2007 @ 5:51 PM
by lissie Posted Sat November 10, 2007 @ 11:37 PM

You probably wont get a response from penneys, They dont "own" the
portrait studio. lifetouch rents the space from the jc penney
corporation. The letter should have been sent to lifetouch eden
prairie mn. I manage a studio in mn, I can tell you that customer
service probably would have given you the coupon price...... but why
is it that people expect to be compensated for every little thing? We
as managers have sales goals the store must meet. In her defense YOU
forgot your coupon! Why should she be obligated to give you the lower
coupon price? Why bother having coupons if everyone could walk in and
say "oops I forgot it at home. Was it poor customer service on her
part, in my opinion, it was questionable customer service...... BUT i
give people the coupon price because it's good business and good
service..... Next time why dont you do your part and just bring the


by Adam D Posted Sat November 10, 2007 @ 11:04 PM

I agree w/ Tracy, I am on the fence. I feel bad, because I believe
you made an honest mistake and were not trying to rip off the portrait
studio, by getting a discount when you did not deserve one. I
honestly believe that you had the coupons at home. However, in this
case, I would have to agree w/ the policy. You cut out the coupon,
reminder number one. You knew you were going to JCPenny, reminder
number 2, and you had every opportunity to look to see if you had the
correct coupon BEFORE you left the house, and BEFORE you got out of
your vehicle. That is why I agree w/ the store. But, please, let us
know what you find out


by calm Posted Sat November 10, 2007 @ 9:14 PM

There was no coupon.

It's nice when someone can find a way to give someone a deal based on
a coupon they didn't bring to the store, but it's not possible in all
cases and it's certainly not something to which we're entitled.

It's nice when someone is willing to wait while you go back and get
the stuff you should have had when you got there, but that's not
always possible or something to which we're entitled either.

And I agree that the manager was being nice.

For you to then go and demand compensation because you didn't get
something to which you were not entitled is ridiculous. Not
everything bad that happens to us is compensable by specific entities,
and this is one of those things.

I learned the hard way that when I'm leaving my apartment I need to
pause *halfway out the door* and make sure I have my keys. Even if I
just put them in my pocket seconds before, I need to do it every time
so that it becomes a habit. I've also learned the hard way that on
certain trips I need to also pause and make sure I've got my wallet.
Same deal. So I certainly understand how you could grab the wrong
piece of paper, but I don't agree that that's a problem you can shift
on to the JCPenny portrait studio.

And since you expected them to forgive an understandable mistake of
yours, I would have expected that you would accept that one sheet.
After all, it's an understandable error, just like the one you made.

by Ahsha Posted Sat November 10, 2007 @ 8:08 PM

The coupons have a code number. That code determines what is printed.
It was your mistake that the coupon was left at home. The staff was
only doing what they have been instructed.
I could not help but be appalled that you would offer to leave your
child there like a security guarantee. In the time you spent arguing,
he could have driven home and retrieved the coupon (I assume he drives
since he is 16). I would NEVER leave my child anywhere just to save a
couple of dollars. I think you owe him compensation for offering to
leave him as a pawn.


by YOUR is not the same as YOU ARE Posted Sat November 10, 2007 @ 7:17 PM

I read your letter, formulated an opinion, and when I read Tracy's
response below, it said (very well, I thought) what I was thinking.
I'm not going to try to say anything other than, put me down for
feeling the exact same way.

I'm not sure if Tracy addressed it, but I don't believe they need to
respond to you. While unfortunate, it was your error, and the CSR
already explained the hard facts.


by Hash Browned Potato Tracy Posted Sat November 10, 2007 @ 4:40 PM

Im kind of on the fence on this one. I think we've all run out of the
house and grabbed the wrong coupon at one time or another.

It would have been nice if they'd honored it for you, but ultimately -
it was your fault for grabbing the wrong coupon.

Look at it this way: If you were going to the grocery and accidentally
left a 1.00 off coupon for ground beef at home, do you think it would
be acceptable to tell the cashier that you just left it and that she
should give you the dollar off anyway?

I also didn't care for the request for compensation at the end.


Good response, Tracy. I concur. by RedheadwGlasses Sun November 11, 2007 @ 12:41 PM

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