Dockers Free Flight scam!!!

I had an inlaw actually get her free ticket and use it to fly from
Houston to Washington DC. I have been waiting since I submitted in
early March 2008. Missed my first two dates and was approaching my
third, so we called in mid-June and they said the promotion was well
received, etc. They would call me back within 10 days. Never
happened. Yesterday I received an automated message on my answering
machine that was cut off after Option 2. Haven't found a real person
yet. I really doubt I can get a round trip ticket to any of the
cities with the $125 cash, even at the best of times, so where is the
equity in this "solution?"

JC Penney and Dockers did make the original contract with TLC, so they
do have legal recourse to enforce that contract.

What are the options for the Dockers Free Flight Promion? I received a
message on my answering machine but was cut off before the message
completed. The first option was $125. What are the others. TLC is
no longer offering flights, but are giving voucher holders other
items
instead. Thank you.

SJ



Reply

I, too, am furious that I was taken in by this scam. I have been
trying to get my tickets for over a year now.
All I can suggest is that we each go ahead and book a flight on one of
the dates we requested and start a class action against JC Penneys and
Dockers to get the plane fare back. What do you think?

Did anyone get to use their free flight voucher?
I mailed mine in within 24 hours of purchasing the Dockers.
I have called repeatedly, but still not booked, and it has been a full
year. They tell me they will call me prior to July 31st.

I too am a former JCP and Dockers customer. I never got my two free
tickets after repeatedly calling and getting the runaround from TLC.
The blame lies squarely on JCP and Dockers because they are the ones
who profited from the promotion. We shopped at their store and bought
their products. But never again. Unless JCP and Dockers makes TLC
own up, or refunds my money or some other good will gesture, I'll
never shop their again. There are other department stores. I paid my
Penny's balance and cut up the card. I hope the loss of goodwill
burns them. WHAT A RIP OFF!!! I hope a class action suit is started.
Sign me up!

The blame lies squarely with TLC Marketing in Boston. Register a
complaint with the Boston BBB (AGAINST TLC, NOT JCP) - some rebate
customers have had results within a week.

This is out of JCP and Docker's hands. They do not have your name of
rebate info - TLC does. TLC are the ones who screwed up. JCP won't
look into this on your behalf.

You can jump up and down and threaten to not shop there, but they
really can't help you. You really shouldn't penalize JCP or Dockers.
They made a busienss arrangement with TLC and TLC dropped the ball.

Good luck.