Poor Quality Shoes

I got a call from a store manager on Wednesday, November 26th and was
issued a store credit for the full amount plus tax!! Thank you
planetfeedback!

Have you tried taking them back to the store?

JCP appears to give refunds on *new* merchandise without a receipt.
Did you try going back and showing the shoes to someone? I think this
would be more likely to result in success than trying to do this over
the internet. Not having the box may be a hitch, but they should be
able to see the shoe matches one that they sell. Good luck.

Unless they have a system like Target does and you charged them, then
you need to provide a receipt.

April Q.,

It would make sense to me for you to take the shoes back to the store
you bought them so they could see "the smoking gun".

Did you do this and not get satisfaction?

BillR.