Horrible job at the salon

I’ve always hated getting my hair cut. I blame this on every guy in
1996 that decided they would look good with hair that was faded on the
sides and had spikes on top. When you have a long face with a large
forehead, you want something that hides these features, not showcases
them. This fashion phenomenon seemed to spawn a new breed of
incompetent barbers that were essentially one trick ponies. “Keep it
fairly even all the way around, just a light trim,” I would instruct
before I sat in the padded swivel chair. They would smile and nod as I
could hear the ominous sound of the electric razor buzzing next to my
ear. I eventually learned it was a pointless argument which I was sure
to lose. They seemed to know no other way to cut hair, kind of like in
that episode of The Simpsons where the family visits the land down
under and Marge tries to order a non-alcoholic beverage from an
Australian pub.


to check out the rest copy and paste the link below to my blog

http://www.ourthursday.com/2010/04/12/an-uncomfortable-haircut/

It's along time since you posted but I am devastasted what they did to
my hair. I have a meeting with an attorney tomorrow biggest thing in
my life and I look like a street walker.If you get this please get
back to me. Donna

actually from what i believe.. alot of store/company manager do NOT
work on the weekends.. their normal work schedule is mon-fri.. but if
one works the weekend.. kudos to them!

There's a post under "personal care" or some such (personal something
when you from about someone who is claiming Fantastic Sams "bleached
and bleached and bleached" her hair on two separate occasions for 5
hours each in order to go from her dyed dark brown/black to her
natural dirty blonde. Check it out and let us know if it's
shenanigans, 'kay?

Thanks!

read more at: The day Nestle turned thier back on me...

I just can't help telling this story. It's one of the weirdest things
that ever happened during my tenure as an active hair sylist/Assistant
Manager.

A lady came into the salon and requested that 1/2" be taken off her
hair all the way around (meaning length and layers). The stylist took
exactly 1/2" off and the lady left seemingly happy. Twenty minutes
later this same woman (who we believe went out and did some kind of
drugs) marched right back into the salon, screaming that the stylist
cut all her hair off, walked up to the hair stylist's station, picked
her shears up off her station, and proceeded to attack the stylist!
She had the scissers "palmed" with just the blades sticking out and
her hand was raised as if to stab the stylist in the head. At that
point I began running around the front desk and the other Assistant
Manager leapt over the desk and reached the duo before me. She jumped
in there fast enough to receive 3 - 4 inch gashes on her hands. By
the time we had her subdued, the original stylist had gashes (though
not serious enough for stitches) high on her chest and some on her
neck. The Assistant Manager ended up needing several stiches in both
hands and was unable to work for 10 days following the incident.

Luckily, the stylist had not yet swept up the remains of the haircut
she did on this particular client (and did not have a client after
her). We swept up the hair and put it in a zip lock bag for what was
for sure going to be the criminal trial of this client. Months passed
and we all ended up in court where the judge, for some weird reason,
wanted to make sure only 1/2" came off the woman's hair (as if it had
been more this woman would have been in the right attacking my
coworkers). The judge measured the hair and it was exactly 1/2".

The end result....this woman was punished for assault with a deadly
weapon with...count them....50 hours of community service and no jail
time! We couldn't believe it!

Ok, now you've gotten into my field of expertise. While I am no
longer an active cosmetologist (too much on my legs) I am licensed and
will be until the day I die.

What many people don't realize about hair color is that the concept of
the color wheel works the same for hair color. Each and every one of
us has what is known in the industry as a "base" color. That is to
say either your natural hair has a hint of red (warm) or a hint of ash
(cool). If one is attempting to color their hair and they choose a
color that is equivalent to their "base" color, that base color is
bound to show through. So, those who have ash base should choose a
warm base color and vice versa. This is, of course, unless the
desired result is to accentuate the ash/warm.

This is what happened in your daughter's case. There is no physical
way that your daughter's hair was orange and green at the same time.
Orange is opposite blue on the color wheel with blue residing next to
green. Something, other than bleach, had to have been used to get the
affect you describe in your letter. The absolute worst possible thing
you could have EVER done is to put a temporary color over the
extremely weakened, porous hair that was your daughter's after her
treatment. I don't care how temporary a color says it is, if your
hair is super porous it will grab absolutely EVERYTHING that is put on
it, mild or not. The moment you decided to put a store bought product
on your hair is the moment you voided your guarantee (if there ever
was one). There is no way for the manager or the stylist to tell what
on earth happened to your hair without seeing it first hand.

When you go into a salon requesting the impossible, many times
stylists will attempt to talk you out of it. If you find yourself in
that kind of situation, please, please, please listen to your stylist.
They are the professional and even though the hair isn't theirs and
you feel you "know your hair better than anyone", they are the ones
who deal with hair on a daily basis, not only the styling of it but
the chemistry of it as well. We really do know what we are talking
about. Any time a client sits in my chair and they insist on getting
a service that I insist is a horrible decision, they sign a release
form right then and there, before I put anything to their hair.
People seem to think they know better when in all reality, they really
don't. That has been proven by your daughter's inability to wait a
couple of days to have the manager take a look and offer a solution.
There are solutions to hair that isn't presentable, hide it under a
bandana or cute hat, or even a tight bun, for instance.

Ok, so what to do now. Well, there isn't much recourse if her hair is
truly as damaged as you make it sound. The best thing to do is to
return to the salon and insist that they give you weekly treatments to
her hair to try to repair some of the damage. My very best advice
though, go with a really cute short cut and start from scratch.

Good luck to your daughter either way.

This is what you get when a person goes to JCP for a haircut instead
of real salon.

If your daughter was not happy she should have said something right
then and there. If she was not getting anywhere, why didn't she call
you at that time and explain what had happened. It could have been
taken care of that day.

Second, I do not believe the store would not have corrected the
situation when you went back. I find it odd that the person who
originally dyed the hair needed to fix it. What would you have done if
that person was on vacation for two weeks.

Third, If the hair was really an eyesore and people were making fun of
your daughter, why didn't you go to a professional salon and have them
fix it.

Ok let's see..

Your daughter went and got her hair highlighted. She must have very
dark hair, but I don't know ANY hairstylist that would do a triple
process, especially with bleach, so if this did infact happen JC Penny
needs to fire that stylist. Doing a triple process like that will burn
your scalp (it can happen doing it once with certain brands of hair
color) But

You need to teach your daughter that if she was not happy, she should
not hve left the salon. I would never pay for a service if they
screwed up my hair.

I'm surprised her manager sent her home for a bad dye job, and to say
her hair was "ugly". Someone needs to look into that.

Lastly, if you ever have a bad dye job, go to another professional.
Her hair is pretty porus after having it bleached out 3x (if that was
infact, what they did) You did the right thing by using temporary
color.

What I don't understand is why the daughter a) didn't bring it up on
the spot, and b) why she paid for it if she thought it was so bad? My
best friend is a stylist and colorist, and she will not let you leave
the salon without her drying & styling to make sure you are happy
before you leave. I have a feeling the daughter liked it when she
left, but one of her friends or b/f didn't so then she wasn't happy.
No one is going to pay for a color job that makes them cry.

First off, I think that this is a legitimate complaint, and that your
requested resolution (your money back) is quite reasonable. Salons
are fairly expensive, and if the customer gets something very
different from what they wanted, the salon should try to fix it
(within reason) or offer a refund.

Unfortunately, there's one thing in your letter that's so outrageous
it almost ruins what is otherwise a decent letter. It's this part:
"She went to work the next day and her manager had to send her home
because so many people were staring and making comments on how ugly
her hair was." Did that REALLY happen?! Even with all the customer
horror stories we get, it's hard to imagine anybody complaining to a
manager that they don't like their waitress' hair, and it's harder
still to imagine so many people doing that that they send the girl
home for several days! That part really should have been left out.
Even if it is true, it's SO unbelievable that it calls the whole rest
of the letter into question. Hopefully JC Penney doesn't see it that
way.

I hope you get your refund though.

Yet another example of a legitmate complaint that is poorly written
and constructed. I would rewrite the letter, add some paragraphs, and
take out all the !!!!!!!!!!!!!!!!!!!'s.

This IS a legitmate complaint that I do think your daughter (or you,
if you paid for it) should be compensated for. There is no excuse for
the JC Penney salon to not even offer a do-over or a refund or some
sort of compensation.

However, I don't understand why your daughter didn't bring the topic
up while IN the salon? I get my hair highlighted at the JCP salon
(and have been for 8 years by the same stylist), and if Loree, my
stylist, screwed up the color, I would not hesitate to mention it.
Although, I would imagine the stylist HAD to know she was screwing up
your daughter's hair?

By getting her hair bleached not one but three times, do you mean she
got a triple process or that they bleached it three times as light as
she had wanted? Green and orange don't usually happen in the same
process. Orange means it didn't lift enough, and green could mean a
few things, even that your daughter swims in a lot of chlorine. Either
way, this could have been discussed with the Salon. By repairing it
yourself it leaves no proof unfortunately. I hope you did take photos?
They should have discussed any possible negative results before doing
her hair if her hair had any other previous processing done to it as
to avoid this kind of thing. Doesn't sound very good at all and they
should have taken the time to make good on it. Good luck to you and
her hair.

This is a good letter, but if your daughter is old enough to get a job
then she should be writing her own complaint.

Eh. If my hair were really fried to the point that it were green and
orange, I'd shave it off and be done with it...let it grow back in
healthy. Hair is hair...it grows back.

JC Penney's sucks. With all the cosmetology options available in this
world, I can't imagine trusting them with my used tissues, let alone
my hair. I do hope they choose to at least see your daughter and try
to help her recover her hair. At think at this point, I wouldn't be
looking for an apology from the salon manager...I'd be looking for his
head on a platter, and an apology from somewhere higher up the pike.
That's just me tho.

So sorry about what sounds like a truly horrible experience.

I have to agree with the other posters...this letter would be better
if it came from your daughter. Your daughter is a big girl; she can
fight her own battles.

In the mean time, I would suggest buying some darker hair coloring at
a store and doing it yourself.

"She said I called myself getting highlights and this is what I got."
What does this mean?!

I would honestly dye a brown right over. Technically, you aren't
supposed to do that, but I have bleached my hair out and dyed it right
after in order to get those really bright colours.

I'm no "specialist" but I have been dying my own hair every colour of
the rainbow for about 6 years now. I have also worked retail jobs
with really bright, coca-cola red, and believe me I have received more
compliments than complaints.

Sounds to me like they didn't bleach it enough the first time(s?) and
tried to redo... left the bleach on too long in spots and not long
enough in others, THEN tried to use the wrong toner to correct the
orangy/brassy tones that pulled up. No matter what the stylist did,
the time to complain about how bad it is was right then IN THE SALON,
not after you got home and cried to mommy about it. You putting color
on it didn't help matters, either, especially if it is as fried as you
say. But, I sense a bit of melodrama here in this letter anyway. All I
can say is, cut as much of it off as she can stand, CONDITION,
CONDITION, CONDITION, and go to a BETTER salon next time :0)

Did JC Penney bleach it three times? Or did they do it once, plus
your attempt to cover up, plus another attempt somewhere else. I
think your letter would be better served if you clarified. Maybe not,
as I've never had a bleach job before.

Also, the people that "were staring and making comments on how ugly
her hair was", were these co-workers? If so, then your daughter's
manager sent the wrong people home. I find it a little over-the-top
if you're telling me customers were saying such rude things. That
part seems a little too compelling to your story to ring true. I'm
sure your daughter was quite upset about the whole thing, but I sense
some embellishment.

I hope her hair is ok now.

"I think at the least WE deserve..."

YOU deserve absolutely nothing. This didn't happen to you; it
happened to your daughter. Therefore, she should have written this
ill-penned letter, not you (though if she is as illiterate as this
letter makes you appear, maybe it's best she refrained).

Secondly, if her hair was that bad, why did she not go to another
salon for an emergency appointment? Why didn't she have it fixed at
the time of JC Penney's service if it was so bad? Why didn't she
address the situation AT THE TIME OF THE "INCIDENT"????

And what does shopping at Penney's have to do with the salon? How
ridiculous - no one is going to shop there because your daughter
didn't like her hair. Yes - that is logical (not).

And finally, if you want quality service, go to a quality salon.

This letter is going to mean nothing to anyone that reads it because
this is not your complaint. If your daughter is serious about getting
some action she needs to write the letter herself. Good luck.

Shame on the stylist/colorist who even LET her leave with her hair
looking like that. Sounds like they left the bleach on way too long,
and put it on too close to the scalp (perhaps used too much product).
I guess I'm glad I fork over $100 to get my highlights.

I would only say that you probably shouldn't have "fixed" the job
yourself by coloring at home, and instead should have gone to a
different salon to get the hair re-colored.

The salon should have offered to make room/time for your daughter to
get her in as quickly as possible to fix their error.