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 Immature Employee at JCPenney Portrait Studio
Posted Sat October 18, 2008 12:00 pm, by Melody D. written to JCPenney Company, Inc.
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I did already speak with your customer service rep. about this incident on Wednesday, October 15 at 3:00 pm but I wanted to add a comment or two.
The employee (boy) which I had problems with said he had a 3:00 interview with someone who was in the mall at the time. I then heard him call the interviewee and tell her to hurry and get there (maybe she was his friend?). She came sauntering in at 3:30 which I imagine was her appointment time, not 3:00 as your employee stated. If she had been coming for a job interview at 3:00, she would not have been slowly walking in at 3:30 so he could have taken us in for our photos and he would have been done by the time she got there at 3:30. Instead of taking us, he sat at the desk with nothing to do but sit there with his hands under his chin and his eyes closed like he was taking a nap. He was doing this as we waited as sure business for you as walk ins.
He said he has to honor his 3:00 appointment but if they don't even show up until 3:30 or 4:00 then you have missed out on a sure sale by not taking a walk in who was there at 2:45...this is not good business.
Now, I can't have my portraits (two children with two sitting fees) done by Penneys which I have been doing for years because of the timing of my husband's off days. We would have to come back in on a Wednesday but do not want to have that employee take our photos. We have no choice but to go to Sears this year. We (Edward and Melody) have been customers of J.C. Penney for years and have never been treated with anything but respect from your employees.
As I mentioned in my call to your customer service dept, when I asked your employee to put in writing that you "don't accept walk-ins before 6:00 pm", he told me I can't give it to you in writing because "I don't know how to write". This is very rude and insolent! This boy should not be given a position like he has in a mall setting and left alone with no supervisor, apparently he is not mature enough to handle the responsibilty and I hope you have reprimanded him accordingly.
Thank you for listing to my complaint and I hope we can do business again in the future.
I would like this employee (3:00 pm Oct 15th) reprimanded and put under supervision. I would also like some kind of compensation for my time to travel all the way from Southeast Yonkers to your Palisades Mall store in West Nyack NY just to get our photos done and then to have to go back home without them. I've never had a problem with a walk in appointment before so I did not make an appointment this time. I will do so in the future though if we decide to come back to Penneys.
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by Sharon Needles Posted Mon October 20, 2008 @ 9:25 PM
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I don't understand. This was a "kid" working at the studio who had an
interview with a girl at 3? As in a job interview? Shouldn't there
have been a manager there to conduct a job interview while the kid
could take customers? And regarding his status as a "kid", do you
really expect blatant maturity from a kid working at a mall?
Further to the point, however, you were a walk-in, and therefore
subject to the hazards of waiting through the designated times of
appointments that were called in and in this case, an interview that
was probably made days in advance. If it upset you so much you could
have found another portrait studio to walk into. There's a pretty good
chance this kid will just be asked if what you said is true and tell
them "no", so don't expect to be compensated. It just sounds like
another customer expecting something for free.
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by don w Posted Mon October 20, 2008 @ 7:56 PM
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Solution - call for an appointment. Better yet - they now do
appointments scheduled on the internet.
I have always had my pictures done at JC Penney. I try to schedule the
1st one of the day because I know they can get backed up. They have
done a wonderful job and are much cheaper than places like the Picture
People.
You deserve absolutely no compensation. Next time, schedule an
appointment.
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I agree with your complaint, especially if the interview appointment
was actually scheduled for 3:30, and you were there at 2:45. I think
the employee did behave like a child, which is probably why he needed
a nap. His response to you about not knowing how to write says it
all. I don't think this person should be left alone at any job or in
charge of anything.
It would be nice if Penney's gave you some sort of compensation to
encourage you to return... maybe a free photo or upgrade.
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by MA Cunningham Posted Mon October 20, 2008 @ 1:23 PM
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If you knew your husband's days off were limited (although I don't see
the relevance of that when the pictures are of your children!) why
didn't YOU make an appointment like the other patron? That way you
can be assured of getting the time you wanted.
As for compensation for your time and travel when you were a walk-in
customer? Uh, no. The whole point of walk-in is you take your
chances that they are available when you aren't. Likewise, you can
walk away without any penalty if they can't accomodate you.
Whether you had a valid complaint or not, the whole tonr of this
letter makes it very difficult to feel any empathy or side with you on
this one.
And speaking of rude and insolent, so is referring to employees as
"boys." It's a little hypocritical calling someone ELSE'S maturity
into question when you write a letter like this
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Regardless
by MA Cunningham Tue October 21, 2008 @ 8:49 AM
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by mcgibblover Posted Mon October 20, 2008 @ 8:53 AM
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So hes supposed to take a walk in over an appoiment.So what you got
there at 2:45 and hes scheduled appoinment was at 3:00. I really don't
see how he done anything wrong. He can't start taking your pictures
and then have the appointment come in and make her wait.And finally he
told you that the appointment has til 3:30 and she showed up exactly
at 3:30,yes it was rude of her but some people know how to bend the
rules.
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by Meb Posted Sun October 19, 2008 @ 3:16 PM
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Just wondering, but did you wait around the studio from 2:45 to 3:30?
And if so, why? And then what happened after the girl got there? Did
you leave then?
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by MLB30 Posted Sat October 18, 2008 @ 11:12 PM
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lifetouch(who runs jcp portraits) is an awful company, they rip people
off and treat their employees like slaves..... dont worry im sure that
employee will get fired for what he said.... If he was doing an
interview, he was the manager, only managers do interviews.
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by Living in Vegas Posted Sat October 18, 2008 @ 6:18 PM
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You're right, if in fact the employee spoke to you in the manner
described, he was rude.
By the way, what time was your appointment for?
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