Immature Employee at JCPenney Portrait Studio

I don't understand. This was a "kid" working at the studio who had an
interview with a girl at 3? As in a job interview? Shouldn't there
have been a manager there to conduct a job interview while the kid
could take customers? And regarding his status as a "kid", do you
really expect blatant maturity from a kid working at a mall?

Further to the point, however, you were a walk-in, and therefore
subject to the hazards of waiting through the designated times of
appointments that were called in and in this case, an interview that
was probably made days in advance. If it upset you so much you could
have found another portrait studio to walk into. There's a pretty good
chance this kid will just be asked if what you said is true and tell
them "no", so don't expect to be compensated. It just sounds like
another customer expecting something for free.

Solution - call for an appointment. Better yet - they now do
appointments scheduled on the internet.

I have always had my pictures done at JC Penney. I try to schedule the
1st one of the day because I know they can get backed up. They have
done a wonderful job and are much cheaper than places like the Picture
People.

You deserve absolutely no compensation. Next time, schedule an
appointment.

I agree with your complaint, especially if the interview appointment
was actually scheduled for 3:30, and you were there at 2:45. I think
the employee did behave like a child, which is probably why he needed
a nap. His response to you about not knowing how to write says it
all. I don't think this person should be left alone at any job or in
charge of anything.

It would be nice if Penney's gave you some sort of compensation to
encourage you to return... maybe a free photo or upgrade.

If you knew your husband's days off were limited (although I don't see
the relevance of that when the pictures are of your children!) why
didn't YOU make an appointment like the other patron? That way you
can be assured of getting the time you wanted.

As for compensation for your time and travel when you were a walk-in
customer? Uh, no. The whole point of walk-in is you take your
chances that they are available when you aren't. Likewise, you can
walk away without any penalty if they can't accomodate you.

Whether you had a valid complaint or not, the whole tonr of this
letter makes it very difficult to feel any empathy or side with you on
this one.

And speaking of rude and insolent, so is referring to employees as
"boys." It's a little hypocritical calling someone ELSE'S maturity
into question when you write a letter like this

So hes supposed to take a walk in over an appoiment.So what you got
there at 2:45 and hes scheduled appoinment was at 3:00. I really don't
see how he done anything wrong. He can't start taking your pictures
and then have the appointment come in and make her wait.And finally he
told you that the appointment has til 3:30 and she showed up exactly
at 3:30,yes it was rude of her but some people know how to bend the
rules.

Just wondering, but did you wait around the studio from 2:45 to 3:30?
And if so, why? And then what happened after the girl got there? Did
you leave then?

lifetouch(who runs jcp portraits) is an awful company, they rip people
off and treat their employees like slaves..... dont worry im sure that
employee will get fired for what he said.... If he was doing an
interview, he was the manager, only managers do interviews.

You're right, if in fact the employee spoke to you in the manner
described, he was rude.
By the way, what time was your appointment for?