My son, Michael is a U.S. Marine Corporal stationed at Camp Pendleton
California. He was raised in Vermont and has flown many times to
Burlington, Vermont while on leave. Jet Blue flies to Burlington (a
small airport)so this is a natural for him. My wife and I have made a
practice of flying Jet Blue whenever possible too. I have noticed in
the last 3 years their customer service is slipping. The horror
stories aside (12 hours stuck on a runway @ JFK, Backup of the toilet
system on 1 plane resulting in human waste running down the aisle,
etc) Jet Blue took the cake with my son yesterday. He was to leave
Burlington @ 4:30 yesterday afternoon. The flight was delayed
supposedly due to rain. The odd thing was despite this delay, Michael
indicated to me that other airlines were flying in & out of Burlington
during this Jet Blue delay. My son had to report back to Pendleton as
his leave was set to expire. He asked several representatives of JB
if he would make his connecting flight at JFK (6:40 PM) The Burlington
flight arrived at JFK @ 6:25, He de-boarded the plane @ 6:30PM
arriving at the gate for his San Diego flight @ 6:35 PM. They were
locking the gate and would not allow him on. He said tothe Jet Blue
CSR that he needed to be back at Pendleton. They told him he would
have to wait till morning. He then asked them to put him up in a
hotel. They refused telling him
weather related delays are not their fault. He spoke with several
supervisors to no avail. The so called weather delay was an excuse
because they sold his seat. He's out $129.00 for a hotel room,
dinner, breakfast, and parking for an extra day at San Diego's
airport. To make matters worse he also lost a day of leave so he
could put up with Jet Blue's garbage. Michael leaves for a second tour
of duty in Iraq in September. Jet Blue has disrespected my family for
the last time. We fly quite often. We used to fly only Jet Blue.
Never again. Word of mouth is powerful advertising. I am now on a
mission. This airline's propaganda says they're all about service.
It's sad that an individual who is making the ultimate sacrifice in
service to his country is mistreated by another one of America's
greedy corporations. It's sad that this once promising airline which
seemed to do things differently as a startup, now takes their
customers for granted.

God Bless and Protect Our Troops.

Sincerely,
Kevin P. Greenan
1015 N. Rooks Ave.
Inverness, Florida 34453

Let's try the scenario your way.

They board the flight at MCO and you, your wife and your kids get on.
The pilot flies to JFK then can't land because of the sotrm. The pilot
circles the plane till it runs out of gas, then the plane crashes and
you all die. Or ending # 2 the plane has to turn back and land
somewhere else other then your destination. Ending # 3 by some fluke
of a miracle the pilot can land the plane. You get your bags, and get
into what ever mode of transport you are using. You get in an accident
and get seriously injured or die. All this cause you are so impatient
that you can't wait for a bit. Chill out dude.

I would rather be in an aiport for 18 hours (which is not a 1 1/2
days) and get home safely after the storm.

hello everyone i understand there wil be technical difficulties and
fight cancellations but there shoud have been other measueres taken to
ensure that paying custonres get to their destions in timely matter

On another note...I do feel Jet Blue should compensate your wife for
having to sleep with you in the airport...or where ever! lol Your
kids should probably get a little something for their troubles too!

Did you call for a "Wambulance" when you got to JFK? You think a
weather issue justifies giving you 4 tickets? OMG are you so fricking
ignorant..DirecTV wasn't working the entire flight! Where from JFK
were you flying to? China? Why could you not take the time to enjoy
your family with an activity or two? NO...you would rather complain
because there was no TV to babysit. What did Jet Blue have to do with
causing you to wait...blame God...perhaps the next time you fly Jet
Blue you could sue him/her for the weather?!

"...but there should have been other measures taken to ensure that
paying customers get to their destinations in a timely matter!"
Exactly what type of measures are you wanting them to come up with?
Rent you a car, buy you bus tickets, call the Enterprise and have your
family beamed home?

Your reasoning and your complaint are way off base.
I just do not understand why are complaining when you arrived home
safely, albeit delayed.

By the way I would agree that you should get comped a small $$ amount
because the Direct TV was not working but thats all you should get
comped for.

While I feel the weather issue is not something you should be
compensated for the lack of Direct TV is.

Jet Blue uses the lure of DirectTV as an incentive to choose them over
other airlines.

I don't feel you should get free travel from Jet Blue but a voucher
for $25.00 towards another flight would be fair based on how short the
flight to NY from FLA is

wow. What kind of father are you that your wanting to risk your
family's lives in order to get home? If you made a big deal about
THIS, I'd love to see how you would have dealt with Hurricane Katrina.
Consider yourself lucky on this one and get over it!

Wow. I cant beleive you would value 18 hours of time over your own
life and the lives of your children. I'd gladly take 18 hours over the
possibility of an early arrival of an eternity in a pine box 6 feet
under. You should be ashamed of your behavior and your utter disregard
for your children's safety most of all. :grandmas's finger wave: TSK
TSK!

Good luck getting anything from Jet Blue. I dont think you are owed
anything. This is winter time, weather cancellations happen from time
to time. Have you never seen flights cancelled due to snow and people
having to spend the night at the airport?

If you needed to get back to JFK why did you not drive if it was that
important for you?

Your blaming the airline because they took your safety into
consideration? I'm sure you could have driven to your destination in
under 11 days, but did you do that? You had viable options, but you
are choosing to blame someone else for the issue. There was nothing
Jet Blue could do to change the weather. You had to deal with mother
nature, it happens.

Would you rather fly yourself home in possibly dangerous conditions
that could possibly harm yourselves. Are you willing to risk your 11
year old son and 5 year old daughter? I have a 6 year old daughter and
a 3 year old son, and I would be grateful that the flight was delayed
for their safety.

What exactly do you think they should have done to get you from
Orlando to New York, assuming the weather was so bad that you could
not fly?

DirecTV wan't working? OMG, that is the worst part of the whole
thing. That would have ruined my whole day. A few hours without tv
is a wonderful thing. Perhaps read a magazine and exercise the
brain.

They don't owe you anything, because these delays are normal.
Compensation for the tv not working? "I'm sorry".

Good luck with that request. Life happens. I think the airlines gave
up managing the weather back in the 1960's. It was too expensive to
maintain that. So we now all pay!

I've never heard that term before.

I'm also puzzled by your "1 1/12 days" (I assume you meant)
"1 and 1/2 days") wait, which a moment later you say was 18
hours (one and a half days would be 36 hours). Did I miss something?

Is this just a poorly-written letter, with perhaps some extenuating
circumstances that aren't clear? Or are you really complaining about
weather delays?

Jason,
Your request is way over the line.
Weather related delays are a fact of life.
Good try though and I hope you take the time to 'splain to the kids
that that is not how things work.
BillR.

Your return flights were delayed due to severe weather - - weather
that prohibited planes from landing and taking off for the safety of
the crew and passengers. Exactly what "other measures"
would you suggest to paying customers to their destinations in a
timely manner?

Free tickets for weather delays? Dream on! What did you expect them
to do?

We had a major storm here (NY/JFK) Friday. All the airports were
closed. The news predicted that they would not be able to catch up
until Saturday afternoon. If you read your Contract of Carriage, you
do not get compensated for weather delays. There is no way an airline
could do that and stay in business.

You want free tickets because weather conditions kept your plane from
taking off? Unbelievable.

The complaint about the satellite TV not working just about brought
tears to my eyes.