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Corporate policy run amuck! Are your franchisee's allowed to breathe???

Posted Sat July 2, 2011 2:24 pm, by Dr. R. written to Jimmy Johns

Write a Letter to this Company

I live 3 miles door to door from the Wellington, FL location. They refuse to deliver because they say your Corp office has a "Nazi delivery policy". They say their not allowed to deliver and will loose their business if they do.

They say unless they can get their in 5 min or less they can't deliver. However, upon research online it appears this is untrue and the store manager is lying.

I will be dedicating all my spare time on this issue until I feel it is resolved or I assure your failure at this location.

PS I am on the board at the hospital that you opened this location up to serve. Maybe we should disallow deliveries from you? Online many employees say that you "blackball" areas of service if you don't want to deliver to them even if you have in the past. Your policies are not in line with the quality of your product.

Explain their actual "corporate policy" for franchisee owners in relation to delivery radius.

Explain why a 3mi under 5 min drive would be outside a delivery range for your business? In addition this location is the wealthiest neighborhood in the white area, not delivering is financial suicide!


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by ebodymopar Posted Thu May 17, 2012 @ 10:37 PM

I work at Jimmy Johns, and here is how it works. We have a map of the
local area with a line following certain roads. We are allowed to
deliver inside that line. We are not allowed to deliver outside that
line. We would love to, but Jimmy Johns says no. Sometimes we get a
rookie on the phone who does not realize he is taking an order from
outside. In my store we drivers refer to this as falling through the
cracks. We're people too. Most of us live outside a delivery area
ourselves, but we have this strict policy to keep us Freaky Fast. If
we're not freaky fast, we are not Jimmy Johns.


She's right by ian n. Mon September 10, 2012 @ 5:49 PM
by Wendy C. Posted Fri July 29, 2011 @ 10:20 AM

As a JJ's driver I just have to say something. Living in a "Wealthy
white" neighbor makes no difference. In my experience the wealthier
the neighborhood, the poorer the tip. And plus, it's not financial
suicide to not deliver to a wealthy white neighborhood, they very
rarely ever order, I take maybe 2-3 orders a month to wealthy white
neighborhoods and I can almost guarantee a stiff every time.

If you have enough time on your hands to try to boycott delivery from
the hospital, then you have way too much time on your hands.
And we have the right to black list areas
that we had delivered to once before, for whatever reason.


by MA Cunningham Posted Thu July 7, 2011 @ 8:30 AM

Really? Over a sandwich delivery?

Boy I wish I had that kind of free-time!


Now, now, MA. There's nothing wrong with committing one's life by Steve OH (IO) Thu July 7, 2011 @ 10:14 PM

I know, right? by MA Cunningham Fri July 8, 2011 @ 3:25 PM

by hardball>softball Posted Mon July 4, 2011 @ 3:28 PM

I think the doctor has a valid point: what good is it to have a “Nazi
delivery policy” and not deliver to the wealthy white neighborhoods?
“Their” out of touch with reality, and most certainly will “loose” in
the end.

“PS” Good thinking on disallowing the delivery service you complained
about not happening to begin with! A classic Sun Tzu tactic!


by SuzieCat Posted Mon July 4, 2011 @ 1:37 PM

I am bored today and cannot play outside due to health
issues.....think I will find the hospitals in wellington that are near
a Jimmy Johns

I am willing to bet the ethics boards will be interested in reading
this letter


by Nate. Posted Sun July 3, 2011 @ 9:21 PM

I'm not certain there is a specified "corporate policy" which dictates
a cut and dry radius for each location. A more likely scenario is that
corporate policy leaves it up to individual franchisees or managers to
tailor the delivery area to their business as they see fit. If they
don't deliver to your home, then you are outside of the delivery area,
sorry. 3 Miles can become quite a lengthy drive if traffic is busy.
Their goal is to be freaky fast, so a small delivery area seems


by RedheadwGlasses Posted Sun July 3, 2011 @ 3:06 PM

I don't think it's ethical of you to use your alleged position on an
alleged hospital board to strong arm them into delivering to your
home. In fact, I suspect there are specific rules in the bylaws
prohibiting you from doing just that.


by RowdyRetailer Posted Sun July 3, 2011 @ 12:08 AM

Upon research I hope I am never needing medical attention at
Wellington Hospital in Wellington Florida.

White Area???


Good Day


Agreed by Nate. Sun July 3, 2011 @ 9:41 PM

RE by Chadg Mon July 4, 2011 @ 8:15 AM

Not to mention... by PepperElf Mon July 4, 2011 @ 8:43 AM

Yes the Board... by franese Mon July 4, 2011 @ 11:09 AM

by PepperElf Posted Sat July 2, 2011 @ 11:55 PM

Wait, you're going to force the ENTIRE HOSPITAL to ban that company
just because of your own personal feelings about them?

Personally, if I worked at a company that did that, I would be VERY
unhappy with my bosses. Not to mention bringing it up with the ethics


by olie Posted Sat July 2, 2011 @ 9:35 PM

First, how well do you tip the delivery driver? Living in the
"wealthiest neighborhood" means squat when the "wealthy" don't tip.

Is your neighborhood a gated community? That might explain reluctance
to deliver. Difficult and slow to get in and out.

Since the store is merely 3 miles and 5 minutes away, you might
consider driving there yourself or ordering on the way home. Then,
you won't have that pesky "tip or not" issue.

You might try "disallowing" deliveries from Jimmy John's to your
hospital. But if the Peds staff or Obstetrics Nurses decide that they
want Jimmy John's, someone will go out to get it. Or have a spouse
bring it in. You might "disallow" delivery, but you can't very well
prohibit hospital employees from eating what they want, from where
they want.

I don't even know what to say about the implicit racism, except that I
can't believe that an esteemed, wealthy doctor like you would even
bring that up.


Indeed employees have the right to eat whatever they want. by PepperElf Sat July 2, 2011 @ 11:57 PM

How will Dr. High-and-Mighty prevent this? by olie Sun July 3, 2011 @ 2:59 PM

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