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Corporate policy run amuck! Are your franchisee's allowed to breathe???
Posted Sat July 2, 2011 2:24 pm, by Dr. R. written to Jimmy Johns
Write a Letter to this Company
I live 3 miles door to door from the Wellington, FL location. They refuse to deliver because they say your Corp office has a "Nazi delivery policy". They say their not allowed to deliver and will loose their business if they do.
They say unless they can get their in 5 min or less they can't deliver. However, upon research online it appears this is untrue and the store manager is lying.
I will be dedicating all my spare time on this issue until I feel it is resolved or I assure your failure at this location.
PS I am on the board at the hospital that you opened this location up to serve. Maybe we should disallow deliveries from you? Online many employees say that you "blackball" areas of service if you don't want to deliver to them even if you have in the past. Your policies are not in line with the quality of your product.
Explain their actual "corporate policy" for franchisee owners in relation to delivery radius.
Explain why a 3mi under 5 min drive would be outside a delivery range for your business? In addition this location is the wealthiest neighborhood in the white area, not delivering is financial suicide!
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by ebodymopar Posted Thu May 17, 2012 @ 10:37 PM
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I work at Jimmy Johns, and here is how it works. We have a map of the local area with a line following certain roads. We are allowed to deliver inside that line. We are not allowed to deliver outside that line. We would love to, but Jimmy Johns says no. Sometimes we get a rookie on the phone who does not realize he is taking an order from outside. In my store we drivers refer to this as falling through the cracks. We're people too. Most of us live outside a delivery area ourselves, but we have this strict policy to keep us Freaky Fast. If we're not freaky fast, we are not Jimmy Johns.
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by Wendy C. Posted Fri July 29, 2011 @ 10:20 AM
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As a JJ's driver I just have to say something. Living in a "Wealthy white" neighbor makes no difference. In my experience the wealthier the neighborhood, the poorer the tip. And plus, it's not financial suicide to not deliver to a wealthy white neighborhood, they very rarely ever order, I take maybe 2-3 orders a month to wealthy white neighborhoods and I can almost guarantee a stiff every time.
If you have enough time on your hands to try to boycott delivery from the hospital, then you have way too much time on your hands. And we have the right to black list areas that we had delivered to once before, for whatever reason.
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Really? Over a sandwich delivery?
Boy I wish I had that kind of free-time!
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by hardball>softball Posted Mon July 4, 2011 @ 3:28 PM
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I think the doctor has a valid point: what good is it to have a “Nazi delivery policy” and not deliver to the wealthy white neighborhoods? “Their” out of touch with reality, and most certainly will “loose” in the end.
“PS” Good thinking on disallowing the delivery service you complained about not happening to begin with! A classic Sun Tzu tactic!
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by SuzieCat Posted Mon July 4, 2011 @ 1:37 PM
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I am bored today and cannot play outside due to health issues.....think I will find the hospitals in wellington that are near a Jimmy Johns
I am willing to bet the ethics boards will be interested in reading this letter
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I don't think it's ethical of you to use your alleged position on an alleged hospital board to strong arm them into delivering to your home. In fact, I suspect there are specific rules in the bylaws prohibiting you from doing just that.
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Upon research I hope I am never needing medical attention at Wellington Hospital in Wellington Florida.
White Area???
Really?
Good Day
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RE
by Chadg Mon July 4, 2011 @ 8:15 AM
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by PepperElf Posted Sat July 2, 2011 @ 11:55 PM
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Wait, you're going to force the ENTIRE HOSPITAL to ban that company just because of your own personal feelings about them?
Personally, if I worked at a company that did that, I would be VERY unhappy with my bosses. Not to mention bringing it up with the ethics committee...
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by olie Posted Sat July 2, 2011 @ 9:35 PM
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First, how well do you tip the delivery driver? Living in the "wealthiest neighborhood" means squat when the "wealthy" don't tip.
Is your neighborhood a gated community? That might explain reluctance to deliver. Difficult and slow to get in and out.
Since the store is merely 3 miles and 5 minutes away, you might consider driving there yourself or ordering on the way home. Then, you won't have that pesky "tip or not" issue.
You might try "disallowing" deliveries from Jimmy John's to your hospital. But if the Peds staff or Obstetrics Nurses decide that they want Jimmy John's, someone will go out to get it. Or have a spouse bring it in. You might "disallow" delivery, but you can't very well prohibit hospital employees from eating what they want, from where they want.
I don't even know what to say about the implicit racism, except that I can't believe that an esteemed, wealthy doctor like you would even bring that up.
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