I am really upset that no one will help me because of "policy." No one can work with a specific customer and can only quote "bank policy and procedures" to me, not realizing that I have been a VERY good customer with your company.
My minimum monthly payment took a significant hike last month. I managed to pay it -- once. I cannot pay $250.00 every single month - I do not have...

I do NOT have an account at Juniper Bank nor have I ever had one. I keep getting voice mails and calls from an automated system looking for a person named Antonio Rodriguez.I don't know this person nor have I ever known an Antonio Rodriguez. I respond to the message and press #3 which it says to do if I am NOT this person but still get 2 or 3 calls a day, starting at 8:05 AM (I work til...

I incurred a late fee (even though I made the payment on that very day) because I was about 3 hours (central time?) short of making the cut-off, as this was an honest oversight, and I have always made on time payments, Juniper would not remove it as a one time courtesy as they did not care, even asking them twice. I would appreciate if you would remove the late fee, and if you cannot I plan on...

I do NOT have an account at Juniper Bank nor have I ever had one. I keep getting voicemails and calls from an automated system looking for a person named Michael Allen.I don't know this person nor have I ever known a Micheal Allen. I respond to the message and press #3 which it says to do if I am NOT this person but still get 2 or 3 calls a day and wasting my time and minutes on my cellphone. I...

My payment date fell on a Sunday (6/7). I submit my payments through my online bill payment through the bank. Processing was delayed because of the Sunday due date. Juniper charged me a late fee of $39.00.

I have a fantastic payment history with Juniper. I called them and asked for the $39.00 fee to be removed because of the Date being due on a Sunday. They said that they would...