Frontier Mastercard - Cancellation

Posted Wed September 3, 2008 7:11 pm, by Erica B. written to Juniper Bank

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I have held a Frontier Mastercard issued by Barclays Bank Delaware since 8/2006. It was initially issued with a $500 credit limit that was increased within 6 months to $1500. After recently going through a state-to-state move, which required the use of my available credit, I paid the card off. It currently has a balance of -$49.44.
I would like to take this opportunity to state that I have never made a late payment on this card, or any other items on my credit in at least the past 3 years (especially during the time period I have held this card).
I check my accounts on-line at least every few days to make sure that there is no fraudulent activity, and to stay on top of any payments I may have due. Imagine my surprise when, today, I log onto juniper.com and find that my credit limit has been decreased to $500. I immediately picked up the telephone and called customer service to find out what I might have done (besides paying them off) that would have caused this. I was told that a review was done of my account (on Thursday) and I have too many outstanding, open credit lines (with no balances) that caused them to re-evaluate my limit.
While I completely understand their "right" to do this, it doesn't make a very good case for them from a customer service standpoint. I talked to 2 different individuals and as a result have cancelled my card. The individual with whom I spoke finally and cancelled my card with, tried to "talk me into" keeping it stating that they would periodically review the account and see if they could "re-instate" the credit line. He kept saying "per your request" every time he agreed to cancel the account (approx 6 times, I really had to ask that many times to have it cancelled).
I underwrite mortgage loans for a major bank/mortgage company and am very familiar with credit scoring, risk, etc. which is why this is such a mystery to me.
My ultimate issue is this: I maintained a positive credit rating with them on 2 separate accounts as well as my other accounts (not with them) and was penalized for paying off the account. The timing of the credit limit reduction was very suspicious since I had just paid off a fairly healthy balance. They stated that if I had not paid the card off, the limit would not have been reduced.
I had intended to close a few of my other cards and only keep the ones that I had with Juniper and two others for emergency usage, but the reduction in credit limit caused me to change my plans.

If they are not willing to re-instate my credit line, I have no requests. I will ultimately close my other account with them and as a result, stop flying the 2 airlines that are associated with the cards.

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Re: Frontier Mastercard - Cancellation by RowdyRetailer Posted Thu September 4, 2008 @ 9:10 AM Per the terms of your agreement, the long thing with the small writing, they can raise your rate, or lower your credit limit for any reason or no reason whatsoever. Do yourself a favor and cancel all credit cards. Credit card companies are a bunch of snakes, if you play with them, you will eventually get bit. Your "Emergency" money, should be cash. It may be necessary to cut your lifestyle to achieve this quickly. It is far better than being a slave to the credit card companies. Good Day Reply Gee, thanks!! by Erica B. Thu September 4, 2008 @ 11:16 AM