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Late Payment fee & Customer service
Posted Wed June 10, 2009 2:17 am, by Andrew C. written to Juniper Bank
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My payment date fell on a Sunday (6/7). I submit my payments through my online bill payment through the bank. Processing was delayed because of the Sunday due date. Juniper charged me a late fee of $39.00.
I have a fantastic payment history with Juniper. I called them and asked for the $39.00 fee to be removed because of the Date being due on a Sunday. They said that they would not.
Occasionally payments are delayed for whatever reason. In my experience with other card companies, they have been very understanding, and offer 1 or 2 late fee 'reversals' in a 12 month period.
I am annoyed that Juniper is acting this way. I appreciate the credit extended, but with this sort of customer service, I doubt that I will be a customer much longer.
I would like for them to be more flexible in their payment policies for customers who pay their bills on time. This is common practice for the industry, and is what customers expect.
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If the due date is Sunday, I would pay it on Friday (or, a week earlier, even, just to be safe). I think this is what happens when you let automated systems do all the work. Might be better to keep track with a calendar and do the payments manually (online, though) yourself.
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I would say this is the game they play.
If you object to their shady practices I would suggest cutting up your cards, and being done with credit cards in the future.
If you play with the snakes you will eventually get bit.
Good Day
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by Donno Posted Wed June 10, 2009 @ 10:42 AM
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First, you speak of banks being understanding with "1 or 2 late fee 'reversals' in a 12 month period." In my experience, you would be lucky to get 1 late fee reversal during the life of the account.
If you think that 1 or 2 late fees in 12 months is paying your bills on time, to a credit card company, well, I don't agree. That sounds like a horrible payment history.
You expressed how grateful you are to have credit extended. How about being grateful they don't close your account because you don't pay on time? How do you think the bank feels, when you don't pay them as you agreed to in the contract?
I know of no payment transaction for any of my utilities and banks that can be scheduled and completed on the same day. The only way I can do that is call and make a checking account payment over the phone, and there is a charge for that of $10-20. Since paying such fees is against my principles, I have never had to do it. I schedule the payment in advance.
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good point
by PepperElf Wed June 10, 2009 @ 11:59 AM
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by PepperElf Posted Wed June 10, 2009 @ 8:39 AM
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n/t
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