Uncaring Employees at Kentucky Fried Chicken

I can't believe they would throw the food at you instead of giving it
to you nicely. What a shame. :(

Candace! You must live near me!

And, having been to this location a few times since it has opened
(I've been waiting for a tacobell in this area for YEARS! And frazer
doesnt count) I can say that your experience is identical to EVERY
experience I have had there since it has opened. I've gone during peak
hours, I've gone during not-so-peak hours. And Candace is right - the
employees simply do not seem to really care how busy it gets. I hate
saying things like that, because I know they are all pretty new, but
there has been zero improvement since the grand opening.

Before people say we are exaggerating, it really does take over 20
minutes to receive food there (even just 2 soft tacos!!!), even when
its not that busy. I am not one to exaggerate wait times, and I will
call someone out if I feel they are exaggerating in a letter.

that it's still a relatively new store at 3 months. Not that I
believe thats any excuse for poor service and cleanliness, but at
least it gives you somewhat of an idea of what your dealing with.

It was also likely a busier time being 8pm on a Saturday.

I really wish you would have said something - it would have been
important to know from their manager if there was something specific
going on or if this team just really doesn't have its collective stuff
together yet.

Also, most of these franchises (esp. newer ones) usually have those
comment postcards somewhere in the restaurant that you fill out and
mail back. They also trypically post an 800 number or other way to
contact the franchise or regional offices - it would have given you
another more direct way to get in contact with someone who could do
something.

You had me until the line was 50 miles long. When people tell me
complaints about my store and they say the lines were "50 miles" long,
I know they are eggagerating, but it makes me wonder what else they
are telling is a stretch to make their story sound better.

Good Day

This to me is an excellent letter. Obviously the manager didnt care or
people would be getting food on time and the store would be clean.
Yes, needing to take this higher up is exactly right.
Undercooked food is a big big no-no, and a filthy store is
unacceptable.
I hope you get a phone call or an e-mail, and some kind of
compensation although I would be afraid to use it there for awhile.

"but that store in Exton is really dirty."

Then why did you eat there?

Candance K.,

I'd be interested to see the look on the manager's face had you
brought these issues to their attention at the time.

It's getting the point these days, at least with fast food, that it is
best to arrive, look around and form a "stay or leave" opinion before
ordering by what you see and not see happening.

Even with that it's a crap shoot.

BillR.

In the begining of the letter, there was one person "standing around"
with a dishrag. By the end, all of a sudden there were 4 people
standing around.

There wasn't a line 50 miles long, and not even one 50 feet long.
It's a KFC, not the Chesapeake Bridge.

It destroys your credibility to resort to blowing things out of
proportion. In any KFC I have visited, I have seen that exact same
person, the one who stands around with the dishrag. It must be one of
their positions.

Saturday night at 8 should be a busy time, but the restaurant should
be a lot cleaner than what you describe. And chicken should of course
not be pink. It sounds like they could use some training in customer
service.

The bottom line is I gave up on KFC, and I am really not surprised at
what you found. I have frequently found the same as far as the
employee's demeanor, and occasionally I have seen them slip in the
cleanliness department. I view it pretty much the same as walking
into WalMart, and that is a dim view.